| Unknown Or Other | — | 1ODI 11715336At a complete stop my car started shaking violently back and forth. It felt like we were in an earthquake. It has happened before but not as violently and not as long. No warning lights or anything. It has had problems with lurching and stuttering since we bought it. The dealership said they fixed it once (the stuttering) but it’s still happening. They cannot duplicate it and it’s not throwing any codes. Look up ODI 11715336 at NHTSA ↗ | 0 | 0 | 2ODI 11667916When going over rough or uneven roads, the car produces a strong low-frequency resonance, like a bass-heavy "boom". This causes a very uncomfortable feeling of pressure changing in my ears, gives me a headache and ear pain whenever I drive in local roads, which is the majority of driving in my area. This causes me to need to pull over and stop the car frequently to readjust my hearing. I've found many reports from others of the same issue but Toyota have not acknowledged it or found a solution. Look up ODI 11667916 at NHTSA ↗ ODI 11768196Driving in city traffic during morning rush hour, sitting at traffic light, when display lights up indicating “Hybrid Malfunction” and “take vehicle to dealer”. Leaving traffic light, the vehicle at first does not move after pressing accelerator, then slowly engages and thugs along. Pull over on closest side street and turn off vehicle, hoping just a fluke. Restart vehicle and drive a few yards. Stop and attempt to resume driving. This time the vehicle does not react at all, neither in drive or reverse. I was able to put in neutral and co… Look up ODI 11768196 at NHTSA ↗ | 0 | 0 | 0 |
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| Power Train | 1ODI 11715336At a complete stop my car started shaking violently back and forth. It felt like we were in an earthquake. It has happened before but not as violently and not as long. No warning lights or anything. It has had problems with lurching and stuttering since we bought it. The dealership said they fixed it once (the stuttering) but it’s still happening. They cannot duplicate it and it’s not throwing any codes. Look up ODI 11715336 at NHTSA ↗ | — | 5ODI 11668786I am submitting this complaint regarding a serious safety hazard and design flaw with the 2025 Toyota Grand Highlander Hybrid. While driving on a two-lane highway, our vehicle suddenly lost power and warning lights appeared on the dashboard. We were forced to exit the highway immediately (we were less than 0.5 miles to an exit). Shortly after pulling onto the off-ramp, the vehicle entered limp mode, significantly limiting its ability to function - all assist systems deactivated amd the car has a significant decrease in power. We were able to dr… Look up ODI 11668786 at NHTSA ↗ ODI 11672869The vehicle was in PARK and the IGN was in the ON/RUN position and the air conditioning was on. There was no one in the driver's seat but there was an occupant sitting buckled in the front passenger seat. The passenger heard a sound (possibly the ICE turning on) and he felt the vehicle move forward about five inches. He became worried about his safety and pressed the IGN button in order to turn the vehicle off. It could have pushed itself into other cars in the parking lot or pedestrians. A report was made to the local police department on the … Look up ODI 11672869 at NHTSA ↗ ODI 11695992Poor acceleration from 0 to 40. Vehicle will start shuttering at a dead stop. The engine has shut off once with this issue. It happened around 4800 miles. Look up ODI 11695992 at NHTSA ↗ | 2ODI 11672869The vehicle was in PARK and the IGN was in the ON/RUN position and the air conditioning was on. There was no one in the driver's seat but there was an occupant sitting buckled in the front passenger seat. The passenger heard a sound (possibly the ICE turning on) and he felt the vehicle move forward about five inches. He became worried about his safety and pressed the IGN button in order to turn the vehicle off. It could have pushed itself into other cars in the parking lot or pedestrians. A report was made to the local police department on the … Look up ODI 11672869 at NHTSA ↗ ODI 11752130After a complete stop at a stop sign there is hesitation/stalling when trying to accelerate. Sometimes the hesitation is several seconds and then the engine kicks in and lurches forward. Couple times this has been a safety issue as it happens when I’m trying to pull out on a busy road. The delay/hesitation has caused me to almost get hit a few times. There are no lights or warning messages when this happens. It happens a multiple times a week especially during hot weather when AC is on full (LO temp setting and maximum fan) and is usually … Look up ODI 11752130 at NHTSA ↗ | 0 | 5ODI 11668786I am submitting this complaint regarding a serious safety hazard and design flaw with the 2025 Toyota Grand Highlander Hybrid. While driving on a two-lane highway, our vehicle suddenly lost power and warning lights appeared on the dashboard. We were forced to exit the highway immediately (we were less than 0.5 miles to an exit). Shortly after pulling onto the off-ramp, the vehicle entered limp mode, significantly limiting its ability to function - all assist systems deactivated amd the car has a significant decrease in power. We were able to dr… Look up ODI 11668786 at NHTSA ↗ ODI 11700965Shortly after powering on the GHHM vehicle, driving a short distance, coming to a stop and depressing the accelerator the vehicle does not accelerate as though no power is getting to the drive train. This does not often happen but has always happened when the EV battery level is 3 bars or less and the vehicle is in its Normal mode (as opposed to Sport or ECO). This acceleration failure event lasts for a few seconds. No warning indicators are displayed prior to, during or after this happens. The dealer checked the vehicle on 30AUG2025, was not… Look up ODI 11700965 at NHTSA ↗ ODI 11750573After coming to a complete stop at a stop sign or stop light, then trying to go, the vehicle will stall. It will not go when given gas. The first time it happened, I was at a busy intersection with oncoming traffic coming towards me with the pedal to the floor, nothing would happen for 5-10 seconds. It was terrifying. Thank god the car coming towards us went around in time. It then happened again in my neighborhood a week later. Thankfully that time I wasn’t in traffic. I have noted that it seems to happen when very hot outside (Florida July su… Look up ODI 11750573 at NHTSA ↗ | 1ODI 11770201On 9/26 at about 10:15am, my husband and I were fully stopped at a red light with his foot on the brake. Without him touching the gas pedal, the car suddenly surged forward as if it had been accelerated. It stopped for a moment, then surged forward again. Because he was holding the brake, the car didn’t move much, but each surge caused a hard jolt that felt like being rear-ended. No other vehicle hit us. Look up ODI 11770201 at NHTSA ↗ | 1ODI 11770201On 9/26 at about 10:15am, my husband and I were fully stopped at a red light with his foot on the brake. Without him touching the gas pedal, the car suddenly surged forward as if it had been accelerated. It stopped for a moment, then surged forward again. Because he was holding the brake, the car didn’t move much, but each surge caused a hard jolt that felt like being rear-ended. No other vehicle hit us. Look up ODI 11770201 at NHTSA ↗ |
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| Engine | 0 | 5ODI 11668786I am submitting this complaint regarding a serious safety hazard and design flaw with the 2025 Toyota Grand Highlander Hybrid. While driving on a two-lane highway, our vehicle suddenly lost power and warning lights appeared on the dashboard. We were forced to exit the highway immediately (we were less than 0.5 miles to an exit). Shortly after pulling onto the off-ramp, the vehicle entered limp mode, significantly limiting its ability to function - all assist systems deactivated amd the car has a significant decrease in power. We were able to dr… Look up ODI 11668786 at NHTSA ↗ ODI 11672869The vehicle was in PARK and the IGN was in the ON/RUN position and the air conditioning was on. There was no one in the driver's seat but there was an occupant sitting buckled in the front passenger seat. The passenger heard a sound (possibly the ICE turning on) and he felt the vehicle move forward about five inches. He became worried about his safety and pressed the IGN button in order to turn the vehicle off. It could have pushed itself into other cars in the parking lot or pedestrians. A report was made to the local police department on the … Look up ODI 11672869 at NHTSA ↗ ODI 11695992Poor acceleration from 0 to 40. Vehicle will start shuttering at a dead stop. The engine has shut off once with this issue. It happened around 4800 miles. Look up ODI 11695992 at NHTSA ↗ | — | 3ODI 11672869The vehicle was in PARK and the IGN was in the ON/RUN position and the air conditioning was on. There was no one in the driver's seat but there was an occupant sitting buckled in the front passenger seat. The passenger heard a sound (possibly the ICE turning on) and he felt the vehicle move forward about five inches. He became worried about his safety and pressed the IGN button in order to turn the vehicle off. It could have pushed itself into other cars in the parking lot or pedestrians. A report was made to the local police department on the … Look up ODI 11672869 at NHTSA ↗ ODI 11738734On multiple occasions (four) my 2025 Toyota Grand Highlander Hybrid Max has failed to accelerate when I push the gas pedal. Once in traffic, which was extremely scary and a huge hazard. I have contacted the dealership about this issue and have not heard back from them. It has been almost 2 weeks. No warming lamps turned on and this issue lasted about 15 seconds each time. I press the gas, the car does not respond other than an audible RPM raising sound. Look up ODI 11738734 at NHTSA ↗ ODI 11750413Radiator issue summer of 2025, when in back to back traffic at low speeds my vehicle overheated at a stand still took vehicle in to dealership with no real answers. The following summer 2026 same scenario but the engine was smoking. Took into dealership and they stated the connection for the radiator fan was disconnected which meant it was not colling the engine. A month later the AC is blowing hot air when AC is set to the coolest setting, scheduled another appt with dealership likely another radiator issue. Fuel gauge inaccuracy. Manual stat… Look up ODI 11750413 at NHTSA ↗ | 1ODI 11735710I was driving on in the left most lane on a highway at 70 miles speed with multiple trucks speeding from behind. My car suddenly lost acceleration and saw multiple warning messages on my car display. I barely managed to save my car from being hit by the trucks speeding from behind, applying emergency lights and steering my vehicle from the left lane to the right side of the highway. After towing the car to nearest dealer I understood that a stone went through the front grill of the car and it got the radiator converter leaking all the coolant … Look up ODI 11735710 at NHTSA ↗ | 3ODI 11668786I am submitting this complaint regarding a serious safety hazard and design flaw with the 2025 Toyota Grand Highlander Hybrid. While driving on a two-lane highway, our vehicle suddenly lost power and warning lights appeared on the dashboard. We were forced to exit the highway immediately (we were less than 0.5 miles to an exit). Shortly after pulling onto the off-ramp, the vehicle entered limp mode, significantly limiting its ability to function - all assist systems deactivated amd the car has a significant decrease in power. We were able to dr… Look up ODI 11668786 at NHTSA ↗ ODI 11750573After coming to a complete stop at a stop sign or stop light, then trying to go, the vehicle will stall. It will not go when given gas. The first time it happened, I was at a busy intersection with oncoming traffic coming towards me with the pedal to the floor, nothing would happen for 5-10 seconds. It was terrifying. Thank god the car coming towards us went around in time. It then happened again in my neighborhood a week later. Thankfully that time I wasn’t in traffic. I have noted that it seems to happen when very hot outside (Florida July su… Look up ODI 11750573 at NHTSA ↗ ODI 11759592I continuously have issues accelerating from stop in my max hybrid. the issue is particularly worse when it is warm out. I press the gas and the RPMs drop really low and I barely move through the intersection for a few seconds. Once it finally registers after a number of seconds, the RPMs rev up over 4000. It is very dangerous trying to proceed through an intersection and the car basically stalls when I press the gas. It especially concerns me that I have my child in the car with me and I worry when it is going to act up. I know others have exp… Look up ODI 11759592 at NHTSA ↗ | 2ODI 11750413Radiator issue summer of 2025, when in back to back traffic at low speeds my vehicle overheated at a stand still took vehicle in to dealership with no real answers. The following summer 2026 same scenario but the engine was smoking. Took into dealership and they stated the connection for the radiator fan was disconnected which meant it was not colling the engine. A month later the AC is blowing hot air when AC is set to the coolest setting, scheduled another appt with dealership likely another radiator issue. Fuel gauge inaccuracy. Manual stat… Look up ODI 11750413 at NHTSA ↗ ODI 11754788Rodent damage to plant based wiring to Engine Harness A and valve vacuum hose. Cost $1700 and 2 repairs. Look up ODI 11754788 at NHTSA ↗ | 0 |
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| Fuel/Propulsion System | 0 | 2ODI 11672869The vehicle was in PARK and the IGN was in the ON/RUN position and the air conditioning was on. There was no one in the driver's seat but there was an occupant sitting buckled in the front passenger seat. The passenger heard a sound (possibly the ICE turning on) and he felt the vehicle move forward about five inches. He became worried about his safety and pressed the IGN button in order to turn the vehicle off. It could have pushed itself into other cars in the parking lot or pedestrians. A report was made to the local police department on the … Look up ODI 11672869 at NHTSA ↗ ODI 11752130After a complete stop at a stop sign there is hesitation/stalling when trying to accelerate. Sometimes the hesitation is several seconds and then the engine kicks in and lurches forward. Couple times this has been a safety issue as it happens when I’m trying to pull out on a busy road. The delay/hesitation has caused me to almost get hit a few times. There are no lights or warning messages when this happens. It happens a multiple times a week especially during hot weather when AC is on full (LO temp setting and maximum fan) and is usually … Look up ODI 11752130 at NHTSA ↗ | 3ODI 11672869The vehicle was in PARK and the IGN was in the ON/RUN position and the air conditioning was on. There was no one in the driver's seat but there was an occupant sitting buckled in the front passenger seat. The passenger heard a sound (possibly the ICE turning on) and he felt the vehicle move forward about five inches. He became worried about his safety and pressed the IGN button in order to turn the vehicle off. It could have pushed itself into other cars in the parking lot or pedestrians. A report was made to the local police department on the … Look up ODI 11672869 at NHTSA ↗ ODI 11738734On multiple occasions (four) my 2025 Toyota Grand Highlander Hybrid Max has failed to accelerate when I push the gas pedal. Once in traffic, which was extremely scary and a huge hazard. I have contacted the dealership about this issue and have not heard back from them. It has been almost 2 weeks. No warming lamps turned on and this issue lasted about 15 seconds each time. I press the gas, the car does not respond other than an audible RPM raising sound. Look up ODI 11738734 at NHTSA ↗ ODI 11750413Radiator issue summer of 2025, when in back to back traffic at low speeds my vehicle overheated at a stand still took vehicle in to dealership with no real answers. The following summer 2026 same scenario but the engine was smoking. Took into dealership and they stated the connection for the radiator fan was disconnected which meant it was not colling the engine. A month later the AC is blowing hot air when AC is set to the coolest setting, scheduled another appt with dealership likely another radiator issue. Fuel gauge inaccuracy. Manual stat… Look up ODI 11750413 at NHTSA ↗ | — | 0 | 1ODI 11752130After a complete stop at a stop sign there is hesitation/stalling when trying to accelerate. Sometimes the hesitation is several seconds and then the engine kicks in and lurches forward. Couple times this has been a safety issue as it happens when I’m trying to pull out on a busy road. The delay/hesitation has caused me to almost get hit a few times. There are no lights or warning messages when this happens. It happens a multiple times a week especially during hot weather when AC is on full (LO temp setting and maximum fan) and is usually … Look up ODI 11752130 at NHTSA ↗ | 1ODI 11750413Radiator issue summer of 2025, when in back to back traffic at low speeds my vehicle overheated at a stand still took vehicle in to dealership with no real answers. The following summer 2026 same scenario but the engine was smoking. Took into dealership and they stated the connection for the radiator fan was disconnected which meant it was not colling the engine. A month later the AC is blowing hot air when AC is set to the coolest setting, scheduled another appt with dealership likely another radiator issue. Fuel gauge inaccuracy. Manual stat… Look up ODI 11750413 at NHTSA ↗ | 0 |
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| Structure:Body | 2ODI 11667916When going over rough or uneven roads, the car produces a strong low-frequency resonance, like a bass-heavy "boom". This causes a very uncomfortable feeling of pressure changing in my ears, gives me a headache and ear pain whenever I drive in local roads, which is the majority of driving in my area. This causes me to need to pull over and stop the car frequently to readjust my hearing. I've found many reports from others of the same issue but Toyota have not acknowledged it or found a solution. Look up ODI 11667916 at NHTSA ↗ ODI 11768196Driving in city traffic during morning rush hour, sitting at traffic light, when display lights up indicating “Hybrid Malfunction” and “take vehicle to dealer”. Leaving traffic light, the vehicle at first does not move after pressing accelerator, then slowly engages and thugs along. Pull over on closest side street and turn off vehicle, hoping just a fluke. Restart vehicle and drive a few yards. Stop and attempt to resume driving. This time the vehicle does not react at all, neither in drive or reverse. I was able to put in neutral and co… Look up ODI 11768196 at NHTSA ↗ | 0 | 1ODI 11735710I was driving on in the left most lane on a highway at 70 miles speed with multiple trucks speeding from behind. My car suddenly lost acceleration and saw multiple warning messages on my car display. I barely managed to save my car from being hit by the trucks speeding from behind, applying emergency lights and steering my vehicle from the left lane to the right side of the highway. After towing the car to nearest dealer I understood that a stone went through the front grill of the car and it got the radiator converter leaking all the coolant … Look up ODI 11735710 at NHTSA ↗ | 0 | — | 0 | 0 | 0 |
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| Vehicle Speed Control | 0 | 5ODI 11668786I am submitting this complaint regarding a serious safety hazard and design flaw with the 2025 Toyota Grand Highlander Hybrid. While driving on a two-lane highway, our vehicle suddenly lost power and warning lights appeared on the dashboard. We were forced to exit the highway immediately (we were less than 0.5 miles to an exit). Shortly after pulling onto the off-ramp, the vehicle entered limp mode, significantly limiting its ability to function - all assist systems deactivated amd the car has a significant decrease in power. We were able to dr… Look up ODI 11668786 at NHTSA ↗ ODI 11700965Shortly after powering on the GHHM vehicle, driving a short distance, coming to a stop and depressing the accelerator the vehicle does not accelerate as though no power is getting to the drive train. This does not often happen but has always happened when the EV battery level is 3 bars or less and the vehicle is in its Normal mode (as opposed to Sport or ECO). This acceleration failure event lasts for a few seconds. No warning indicators are displayed prior to, during or after this happens. The dealer checked the vehicle on 30AUG2025, was not… Look up ODI 11700965 at NHTSA ↗ ODI 11750573After coming to a complete stop at a stop sign or stop light, then trying to go, the vehicle will stall. It will not go when given gas. The first time it happened, I was at a busy intersection with oncoming traffic coming towards me with the pedal to the floor, nothing would happen for 5-10 seconds. It was terrifying. Thank god the car coming towards us went around in time. It then happened again in my neighborhood a week later. Thankfully that time I wasn’t in traffic. I have noted that it seems to happen when very hot outside (Florida July su… Look up ODI 11750573 at NHTSA ↗ | 3ODI 11668786I am submitting this complaint regarding a serious safety hazard and design flaw with the 2025 Toyota Grand Highlander Hybrid. While driving on a two-lane highway, our vehicle suddenly lost power and warning lights appeared on the dashboard. We were forced to exit the highway immediately (we were less than 0.5 miles to an exit). Shortly after pulling onto the off-ramp, the vehicle entered limp mode, significantly limiting its ability to function - all assist systems deactivated amd the car has a significant decrease in power. We were able to dr… Look up ODI 11668786 at NHTSA ↗ ODI 11750573After coming to a complete stop at a stop sign or stop light, then trying to go, the vehicle will stall. It will not go when given gas. The first time it happened, I was at a busy intersection with oncoming traffic coming towards me with the pedal to the floor, nothing would happen for 5-10 seconds. It was terrifying. Thank god the car coming towards us went around in time. It then happened again in my neighborhood a week later. Thankfully that time I wasn’t in traffic. I have noted that it seems to happen when very hot outside (Florida July su… Look up ODI 11750573 at NHTSA ↗ ODI 11759592I continuously have issues accelerating from stop in my max hybrid. the issue is particularly worse when it is warm out. I press the gas and the RPMs drop really low and I barely move through the intersection for a few seconds. Once it finally registers after a number of seconds, the RPMs rev up over 4000. It is very dangerous trying to proceed through an intersection and the car basically stalls when I press the gas. It especially concerns me that I have my child in the car with me and I worry when it is going to act up. I know others have exp… Look up ODI 11759592 at NHTSA ↗ | 1ODI 11752130After a complete stop at a stop sign there is hesitation/stalling when trying to accelerate. Sometimes the hesitation is several seconds and then the engine kicks in and lurches forward. Couple times this has been a safety issue as it happens when I’m trying to pull out on a busy road. The delay/hesitation has caused me to almost get hit a few times. There are no lights or warning messages when this happens. It happens a multiple times a week especially during hot weather when AC is on full (LO temp setting and maximum fan) and is usually … Look up ODI 11752130 at NHTSA ↗ | 0 | — | 0 | 0 |
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| Electrical System | 0 | 1ODI 11770201On 9/26 at about 10:15am, my husband and I were fully stopped at a red light with his foot on the brake. Without him touching the gas pedal, the car suddenly surged forward as if it had been accelerated. It stopped for a moment, then surged forward again. Because he was holding the brake, the car didn’t move much, but each surge caused a hard jolt that felt like being rear-ended. No other vehicle hit us. Look up ODI 11770201 at NHTSA ↗ | 2ODI 11750413Radiator issue summer of 2025, when in back to back traffic at low speeds my vehicle overheated at a stand still took vehicle in to dealership with no real answers. The following summer 2026 same scenario but the engine was smoking. Took into dealership and they stated the connection for the radiator fan was disconnected which meant it was not colling the engine. A month later the AC is blowing hot air when AC is set to the coolest setting, scheduled another appt with dealership likely another radiator issue. Fuel gauge inaccuracy. Manual stat… Look up ODI 11750413 at NHTSA ↗ ODI 11754788Rodent damage to plant based wiring to Engine Harness A and valve vacuum hose. Cost $1700 and 2 repairs. Look up ODI 11754788 at NHTSA ↗ | 1ODI 11750413Radiator issue summer of 2025, when in back to back traffic at low speeds my vehicle overheated at a stand still took vehicle in to dealership with no real answers. The following summer 2026 same scenario but the engine was smoking. Took into dealership and they stated the connection for the radiator fan was disconnected which meant it was not colling the engine. A month later the AC is blowing hot air when AC is set to the coolest setting, scheduled another appt with dealership likely another radiator issue. Fuel gauge inaccuracy. Manual stat… Look up ODI 11750413 at NHTSA ↗ | 0 | 0 | — | 1ODI 11770201On 9/26 at about 10:15am, my husband and I were fully stopped at a red light with his foot on the brake. Without him touching the gas pedal, the car suddenly surged forward as if it had been accelerated. It stopped for a moment, then surged forward again. Because he was holding the brake, the car didn’t move much, but each surge caused a hard jolt that felt like being rear-ended. No other vehicle hit us. Look up ODI 11770201 at NHTSA ↗ |
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| Service Brakes | 0 | 1ODI 11770201On 9/26 at about 10:15am, my husband and I were fully stopped at a red light with his foot on the brake. Without him touching the gas pedal, the car suddenly surged forward as if it had been accelerated. It stopped for a moment, then surged forward again. Because he was holding the brake, the car didn’t move much, but each surge caused a hard jolt that felt like being rear-ended. No other vehicle hit us. Look up ODI 11770201 at NHTSA ↗ | 0 | 0 | 0 | 0 | 1ODI 11770201On 9/26 at about 10:15am, my husband and I were fully stopped at a red light with his foot on the brake. Without him touching the gas pedal, the car suddenly surged forward as if it had been accelerated. It stopped for a moment, then surged forward again. Because he was holding the brake, the car didn’t move much, but each surge caused a hard jolt that felt like being rear-ended. No other vehicle hit us. Look up ODI 11770201 at NHTSA ↗ | — |
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