2020 Thor Motor Coach FREEDOM ELITE: complaints, problems and recalls

A BICYCLIST ALERTED US AT 0630 THAT OUR RV WAS ON FIRE AS IT SAT PARKED, OFF AND UNPLUGGED IN OUR DRIVEWAY. WITHIN MINUTES THE ENTIRE RV WAS IN FLAMES AND WE EVACUATED OUR HOME SECONDS BEFORE THE RV EXPLODED ABOUT 5 FEET FROM OUR BEDROOM WINDOW. 7 FIRE TRUCKS RESPONDED. THE FIREFIGHTERS SAID THAT IF WE DIDN'T HAVE A METAL ROOF, OUR WHOLE HOUSE WOULD HAVE BEEN IN FLAMES BECAUSE OF THE HOT EMBERS ON THE ROOF. OUR HOME, CAR AND LANDSCAPING SUFFERED DAMAGE AS WELL FROM THE FLAMES. AT FIRST, WE WERE JUST HAPPY THAT NO ONE WAS IN IT AND THAT NO ONE W…

Owner-reported narrative. 4,000 miles reported. Look up ODI 11350137 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 THOR MOTOR COACH FREEDOM ELITE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, AND MAKING A LEFT TURN THE RV LOSS MOTIVE POWER, POWER STEERING, POWER BRAKES, AND STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE RV. THE CONTACT STATED THAT ON SEVERAL OCCASIONS. THE RV WAS TOWED TO WAXAHACHIE FORD LOCATED AT 1780 W. HWY 287 BYPASS, WAXAHACHIE, TX 75167, [phone removed], AND THE SaTARTER WAS REPLACED. AFTER ANOTHER FAILURE, THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE FUEL RELAY M…

Owner-reported narrative. 1,117 miles reported. Look up ODI 11362433 at NHTSA ↗

Reported: 2019-08-20 (August 20, 2019)

Thor Motor Coach (TMC) is recalling certain 2020 Chateau, Daybreak, Four Winds, Freedom Elite, Majestic, Outlaw and Quantum motorhomes. The battery cables may loosen on the battery isolation manager (BIM) or battery isolation relay (BIR), causing premature BIN/BIR failure or electrical arcing.

Consequence: The loose connection can causing arcing, increasing the risk of a fire.

Remedy: TMC will notify owners, and dealers will install lock washers to properly secure the battery cable to the BIM/BIR. If the cable was loose, dealers will also replace the BIM/BIR, free of charge. The recall began October 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000172.

Reported: 2019-10-28 (October 28, 2019)

Thor Motor Coach (TMC) is recalling certain 2019-2020 Chateau 22B, 22E, 23U, 24F, 25V, and 28A, Daybreak 22GO, Four Winds 22B, 22E, 24F, 26B and 28A, Freedom Elite 22HE and 2020 Quantum GR22, and SE22 motorhomes. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Consequence: Without the seatbelt warning reminder, the driver may forget to fasten the seatbelt, increasing the risk of injury in the event of a crash.

Remedy: GM will notify TMC owners, and dealers will reprogram the instrument panel cluster, free of charge. The recall began October 3, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, GMC customer service at 1-800-462-8782 or TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000177.

Reported: 2020-05-27 (May 27, 2020)

Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes-Benz Sprinter chassis [platform 907 (VS30)] equipped with automatic transmissions. The owner's manual does not correctly specify the certain conditions under which the automatic parking function (Auto-P) operates.

Consequence: If a customer were to rely on the Auto-P function as described in the Operator's Manual, the possibility of a vehicle rollaway or unintended vehicle movement cannot be ruled out which could increase the risk of a crash.

Remedy: TMC will notify owners, and a Mercedes Benz dealer will supplement the Operator's Manual with a correct description of the Auto-P function equipped in the vehicle. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000190.

Reported: 2020-05-28 (May 28, 2020)

Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes Benz Sprinter chassis [platform 907 (VS30)]. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

Consequence: If the brake fluid leaks, this may extend the braking distance, increasing the risk of a crash.

Remedy: TMC will notify owners, and an authorized Mercedes-Benz dealer will inspect the brake hoses for chafing and replacement if necessary. The fender liner will also be altered to permit more clearance. All repairs will be performed free of charge. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000191.

Reported: 2020-07-22 (July 22, 2020)

Thor Motor Coach (TMC) is recalling certain 2019-2021 Freedom Elite, and 2021 Four Winds motorhomes. A 100amp converter breaker was incorrectly installed at the battery tray when a 70amp breaker is required, possibly resulting in the wiring connected to the breaker overheating.

Consequence: Overheated wires can increase the risk of a fire.

Remedy: TMC will notify owners, and dealers will replace the converter breaker with one of the correct amperage if needed, free of charge. This recall began September 18, 2020. Owners may contact TMC customer service at 1-855-2867. TMC's number for this recall is RC000199.

Reported: 2020-07-29 (July 29, 2020)

Thor Motor Coach (Thor) is recalling certain 2020-2021 Daybreak, Four Winds, Quantum, Delano, Tiburon, Chateau and Freedom Elite motorhomes and 2020 Gemini, Chateau Citation, Compass, Siesta, and Synergy motorhomes built on Sprinter Van chassis (platform 970 (VS30), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.

Remedy: Thor will notify owners, and Mercedes-Benz dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. This recall began August 13, 2020. Owners may contact Thor customer service at 1-877-855-2867 Mercedes-Benz customer service at 1-877-762-8267. Thor's number for this recall is RC000200.

Reported: 2020-11-17 (November 17, 2020)

Thor Motor Coach (TMC) is recalling certain 2020-2021 Daybreak, Four Winds, Chateau, Freedom Elite, Quantum motorhomes built on a Chevrolet chassis. The BIM (Battery Isolation Manager)/BIR (Battery Isolation Relay) is not watertight when exposed to engine compartment heat.

Consequence: Water may get into the BIM/BIR and create electrical arcing, increasing the risk of a fire.

Remedy: TMC will notify owners, and dealers will replace the BIM/BIR with a Trombetta solenoid, free of charge. The recall began January 13, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000206.