U.S. public vehicle records

2023 Tesla MODEL X: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

192 owner complaints analyzed

17 distinct recall campaigns

3,071 mi median reported failure mileage

Scope: 2023 model year. Data snapshot: 2026-09-12 (September 12, 2026). 10 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Unknown Or Other is the most frequently named component, appearing in 90 of 192 complaints (46.9%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Steering behavior	100	52.1%
Braking behavior	24	12.5%
Electrical and battery issues	8	4.2%
Engine operation	2	1.0%
Transmission and shifting	1	0.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Unknown Or Other

Steering

Electrical System

Forward Collision Avoidance: Adaptive Cruise Control

Service Brakes

Structure:Body

Air Bags

Seat Belts

Unknown Or Other: 90; Steering: 46; Electrical System: 21; Forward Collision Avoidance: Adaptive Cruise Control: 13; Service Brakes: 10; Structure:Body: 10; Air Bags: 8; Seat Belts: 8

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 8; 25,000 to 49,999: 2; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (8). 182 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2023

2024

115

2025

2026

2023: 31; 2024: 115; 2025: 31; 2026: 15

Pattern summary

Unknown Or Other leads the component reports. Steering behavior appears in 100 complaint narratives. Braking behavior appears in 24 complaint narratives. Electrical and battery issues appears in 8 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11500509 · 2023-01-06 (January 6, 2023)

There is an issue with the GPS in that the location is not accurate, sometimes it is off by 10-20 feet, enough to put it on a different road, sometimes it's off by 100s of feet. This is very dangerous as when using Autopilot, it uses map data to set the cruising speed, and if the GPS is reporting the car is on a different road, the speed can change to being faster or slower than the actual road the car is on. This results in sudden braking. The car will be on the highway, traveling at 55MPH, and then all of a sudden the GPS thinks its on a side…

Owner-reported narrative. Look up ODI 11500509 at NHTSA ↗

Owner report 11501249 · 2023-01-11 (January 11, 2023)

Seatbelt anchor broken/came off

Owner-reported narrative. Look up ODI 11501249 at NHTSA ↗

Owner report 11501570 · 2023-01-13 (January 13, 2023)

The car has a little button to press for the horn rather than having the horn be in the center of the cars steering wheel. Per Tesla this is possible but is locked and needs a firmware upgrade to be active. This was announced almost 1 year ago. When driving yesterday a car began merging into my lane. I tried to honk but could not find the button without taking my eyes off the road which i didn't want to do. My natural reaction was to mash the center of the wheel, but that of course doesn't work. If tesla just needs to activate this, i don't und…

Owner-reported narrative. Look up ODI 11501570 at NHTSA ↗

Owner report 11515672 · 2023-04-05 (April 5, 2023)

The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the muc…

Owner-reported narrative. Look up ODI 11515672 at NHTSA ↗

Owner report 11516742 · 2023-04-12 (April 12, 2023)

The contact owns a 2023 Tesla Model X. The contact stated that the vehicle displayed that a software update had been completed; however, the software update showed that the software was outdated. The update confirmation was displayed even though a software update was not performed. The contact stated that the screen displayed distorted images of the lines on the road and the vehicles nearby. The images were also moving around on the screen. The manufacturer was made aware of the failure. The approximate failure mileage was 1,942.

Owner-reported narrative. 1,942 miles reported. Look up ODI 11516742 at NHTSA ↗

Owner report 11517393 · 2023-04-17 (April 17, 2023)

There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away an select options. This should be displayed in the dash board behind the steering wheel (like it was in prior models)

Owner-reported narrative. Look up ODI 11517393 at NHTSA ↗

Owner report 11523229 · 2023-05-22 (May 22, 2023)

I recently traded in my 2017 Tesla Model X for a 2023 Tesla Model X. I am concerned the falcon wing doors on the 2023 Model X do not have the same safety features they did on the 2017 Model X, posing greater risk of injury and harm. My 10 year old daughter suffered a concussion when the falcon wing door opened, failed to detect her standing nearby, and hit her on the head. I brought the car into my local Tesla service center where we reproduced the behavior of the falcon wing door. I stood close to the door while a tech and sales representa…

Owner-reported narrative. Look up ODI 11523229 at NHTSA ↗

Owner report 11524945 · 2023-06-01 (June 1, 2023)

Flat tire in Left driver side after the cornering - called the Tesla road side assistance and was given spare tire however was charged full price for the new tire since Tesla does NOT honor tire warranty only after 2+ months after the pick up of new car

Owner-reported narrative. Look up ODI 11524945 at NHTSA ↗

Recall history

17 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

22V843000 · Air Bags: Air Bag/Restraint Control Module:Software | Air Bags:Frontal

Reported: 2022-11-15 (November 15, 2022)

Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model X vehicles. The restraint control module (RCM) calibration may cause the front passenger air bag to deploy incorrectly during certain low speed crashes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Consequence: A passenger air bag that does not deploy as intended increases the risk of injury during a crash.

Remedy: Tesla has released an over-the-air (OTA) software update to recalibrate the RCM, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-015.