2002 Suzuki XL-7: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
35 owner complaints analyzed
2 distinct recall campaigns
48,000 mi median reported failure mileage
Scope: 2002 model year. Data snapshot: . 23 complaints include usable failure mileage.
Most common problems
Engine And Engine Cooling is the most frequently named component, appearing in 4 of 35 complaints (11.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 9 | 25.7% |
| Steering behavior | 5 | 14.3% |
| Transmission and shifting | 1 | 2.9% |
| Fuel system concerns | 1 | 2.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine And Engine Cooling | 4 |
| Steering | 4 |
| Vehicle Speed Control | 3 |
| Vehicle Speed Control:Accelerator Pedal | 3 |
| Equipment:Appliance:Air Conditioner | 2 |
| Service Brakes, Hydraulic | 2 |
| Tires | 2 |
| Air Bags | 1 |
Engine And Engine Cooling: 4; Steering: 4; Vehicle Speed Control: 3; Vehicle Speed Control:Accelerator Pedal: 3; Equipment:Appliance:Air Conditioner: 2; Service Brakes, Hydraulic: 2; Tires: 2; Air Bags: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 9 |
| 50,000 to 74,999 | 5 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 4 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 9; 50,000 to 74,999: 5; 75,000 to 99,999: 1; 100,000 to 149,999: 4; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (9). 12 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2003 | 1 |
| 2004 | 11 |
| 2005 | 10 |
| 2008 | 3 |
| 2009 | 3 |
| 2010 | 2 |
| 2011 | 2 |
| 2012 | 2 |
| 2014 | 1 |
2003: 1; 2004: 11; 2005: 10; 2008: 3; 2009: 3; 2010: 2; 2011: 2; 2012: 2; 2014: 1
Pattern summary
Engine And Engine Cooling leads the component reports. Braking behavior appears in 9 complaint narratives. Steering behavior appears in 5 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10050708 · 2003-12-18 (December 18, 2003)
EXCESSIVE TIRE WEAR ON FRONT INSIDE TIRES. TIRES WEAR THROUGH TREAD ON INSIDE WHEEL WITHIN 5,000 MILES OF BEING PLACED ON FRONT OF CAR. MANUFACTURER REFUSES TO DO ANYTHING ABOUT . CAR HAS BEEN IN 4 TIMES TO SUZUKI DEALER.*AK
Owner-reported narrative. Look up ODI 10050708 at NHTSA ↗
Owner report 10057552 · 2004-02-04 (February 4, 2004)
WHILE DRIVING UNDER VERY ICY ROAD CONDITIONS CONSUMER LOST CONTROL OF VEHICLE, WENT INTO A SPIN, AND HIT A TREE HEAD ON. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED.*AK
Owner-reported narrative. Look up ODI 10057552 at NHTSA ↗
Owner report 10061003 · 2004-02-24 (February 24, 2004)
THE REAR DIFFERENTIAL WAS REPLACED BECAUSE IT WAS MAKING A SEVERE GRINDING NOISE. (NAR) *LA *CB
Owner-reported narrative. Look up ODI 10061003 at NHTSA ↗
Owner report 10061217 · 2004-03-03 (March 3, 2004)
CONSUMER RECEIVED NHTSA RECALL 03V512000 REGARDING ACCELERATOR CABLE CASING CAP. DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE TO PERFORM RECALL REPAIRS. NO DEALERSHIP IN PUERTO RICO HAD THE PARTS ON RECALL AVAILABLE. *AK
Owner-reported narrative. Look up ODI 10061217 at NHTSA ↗
Owner report 10064120 · 2004-03-29 (March 29, 2004)
FIRST OCCASION APPROX 1/04 - BACKING UP OUT OF A PARKING SPOT AND CAR ACCELERATED UNCONTROLLABLY ON ITS OWN. I PUT BOTH FEET ON THE BRAKE AND STILL COULD NOT STOP VEHICLE-HAD TO PUT CAR IN PARK TO STOP. IF SOMEONE WAS IN BACK OF ME I WOULD HAVE CAUSED A CRASH. SIMULTANEOUS WITH THIS INCIDENT, I RECEIVED A RECALL FROM SUZUKI FOR THIS PARTICULAR PROBLEM AND TOOK CAR IN FOR RECALL SERVICE. SECOND OCCASION, 3/25/04 - WAITING IN LINE TO GO INTO CAR WASH WHEN CAR DID THE SAME THING-ACCELERATED UNCONTROLLABLY. LUCKILY NO ONE WAS IN FRONT OF ME, …
Owner-reported narrative. 39,500 miles reported. Look up ODI 10064120 at NHTSA ↗
Owner report 10065218 · 2004-03-30 (March 30, 2004)
WHILE PRESSING ON THE ACCELERATOR PEDAL THE PEDAL STUCK TO THE FLOOR. THIS CAUSED THE DRIVER TO STEP ON THE BRAKE PEDAL, AND PUT THE VEHICLE IN NEUTRAL. CONSUMER HAD CONTACTED THE DEALER ABOUT THIS ISSUE. HOWEVER, MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *AK
Owner-reported narrative. Look up ODI 10065218 at NHTSA ↗
Owner report 10066076 · 2004-04-13 (April 13, 2004)
WHEN ON THE FREEWAY AND ACCELLERATING OVER 55MPH, A RATTLING-VIBRATIONS SOUND OCCURS. IT SOUNDS LIKE ITS COMING FROM THE 4WD STICK OR GEAR SHAFT AREA. THE CENTER CONSOLE WAS PULLED OFF AND CARPET AND WIRES WERE CHECKED TO SEE IF SOME THING WAS STUCK BUT NOTHING WAS FOUND.
Owner-reported narrative. 48,500 miles reported. Look up ODI 10066076 at NHTSA ↗
Owner report 10066077 · 2004-04-13 (April 13, 2004)
KEY GETS STUCK IN CHAMBER, HAVE TO TURN KEY OFF SUPER FAST TO PULL KEY OUT. JIGGLING DOESN'T HELP MUCH. JUST SHEER FRUSTRATION THAT KEY WONT COME OUT
Owner-reported narrative. 48,000 miles reported. Look up ODI 10066077 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
03V512000 · Vehicle Speed Control:Cables
Reported: 2003-12-05 (December 5, 2003)
ON CERTAIN SPORT UTILITY VEHICLES, THE ACCELERATOR CABLE CASING CAP THAT IS ATTACHED TO THE VEHICLE FIREWALL CAN CRACK DUE TO EXTENDED EXPOSURE TO FORCES FROM THE ACCELERATOR CABLE AND INSUFFICIENT LONG-TERM DURABILITY OF THE PLASTIC CASING CAP. IF THE CASING CAP BECOMES CRACKED, MOVEMENT OF THE INNER ACCELERATOR CABLE THROUGH THE CAP CAN CAUSE THE INNER ACCELERATOR CABLE TO BECOME FRAYED.
Consequence: IF THE INNER ACCELERATOR CABLE BECOMES FRAYED, IT CAN STICK DURING VEHICLE OPERATION. IN THE CASE WHERE AN ACCELERATOR CABLE STICKS, THE DRIVER COULD HAVE DIFFICULTY CONTROLLING VEHICLE SPEED, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPLACE THE ACCELERATOR CABLE, WHICH INCLUDES THE PLASTIC CASING CAP. OWNER NOTIFICATION BEGAN ON JANUARY 5, 2004. OWNERS SHOULD CONTACT SUZUKI AT 1-800-934-0934.
NHTSA campaign record ↗05V452000 · Service Brakes, Hydraulic:Foundation Components:Disc:Rotor
Reported: 2005-10-05 (October 5, 2005)
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 16-INCH WHEELS, THE FRONT BRAKE DISCS MAY BREAK UNDER SEVERE DRIVING CONDITIONS. THE BREAKAGE CAN OCCUR IN CONDITIONS WHERE THE VEHICLE IS DRIVEN ON A REGULAR BASIS ON EXTREMELY STEEP PAVED DOWN-SLOPES WHILE CONTINUOUSLY APPLYING THE BRAKES.
Consequence: THE FRONT BRAKES MAY BECOME INOPERATIVE AND THE VEHICLE MAY PULL TO ONE SIDE. THIS COULD RESULT IN A CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL REPLACE THE FRONT BRAKE DISCS ON THESE VEHICLES. THE RECALL BEGAN ON NOVEMBER 10, 2005. THESE VEHICLES ARE LOCATED ON ST. THOMAS ISLAND (VIRGIN ISLANDS). OWNERS MAY CONTACT SUZUKI DEL CARIBE AT 787-622-0600.
NHTSA campaign record ↗