2009 Setra S417: complaints, problems and recalls

Reported: 2009-02-04 (February 4, 2009)

SETRA IS RECALLING 490 MY 1984-2001 S215, MY 1994-2002 S217 AND MY 2003-2009 S417 MOTOR COACHES EQUIPPED WITH EMERGENCY EXITS. THESE MOTOR COACHES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 217, "BUS EMERGENCY EXITS AND WINDOW RETENTION AND RELEASE." WHEN A RELEASE MECHANISM IS NOT LOCATED WITHIN AN OCCUPANT SPACE OF AN ADJACENT SEAT, A LABEL MEETING THE REQUIREMENTS OF S5.5.2 THAT INDICATES THE LOCATION OF THE NEAREST RELEASE MECHANISM SHALL BE PLACED WITHIN THE OCCUPANT SPACE. EXAMPLE: "EMERGENCY EXIT INSTRUCTIONS LOCATED NEXT TO SEAT AHEAD" THESE LABELS ARE NOT INSTALLED IN THE MOTOR COACHES MENTIONED IN THE EXAMPLE ABOVE.

Consequence: IN THE EVENT OF A CRASH, WITHOUT THE CORRECT INSTRUCTIONS A PASSENGER MAY NOT KNOW HOW TO UNLATCH AND OPEN THE EMERGENCY EXIT INCREASING THE RISK OF INJURY.

Remedy: DEALERS WILL SEND LABELS WITH A SERVICE INSTRUCTIONS EXPLAINING THE LOCATION OF THE LABELS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MARCH 2009. OWNERS MAY CONTACT SETRA AT 1-800-882-8054.

Reported: 2010-12-13 (December 13, 2010)

SETRA IS RECALLING CERTAIN MODEL YEAR 2009-2010 S417 AND MODEL YEAR 2011 S417 TC MOTOR COACHES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS." THE PARTITION GLASS BEHIND THE DRIVER DO NOT HAVE THE NECESSARY DOT MARKINGS AS SPECIFIED AND WAS NOT MARKED CORRECTLY.

Consequence: COMPLIANCE TO FMVSS 205 IS REQUIRED FOR ANY AND ALL VEHICLES IN THE UNITED STATES TO ASSURE MINIMUM SAFETY REQUIREMENTS.

Remedy: DEALERS WILL REPLACE THE PARTITION GLASS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 22, 2011. OWNERS MAY CONTACT SETRA AT 800-882-8054.

Reported: 2011-04-06 (April 6, 2011)

SETRA IS RECALLING CERTAIN MODEL YEAR 2003-2010 S417 AND MODEL YEAR 2011 S417 TC MOTOR COACHES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS." THE PARTITION GLASS BEHIND THE DRIVER OF EACH AFFECTED BUS DOES NOT HAVE THE NECESSARY DOT MARKINGS AS SPECIFIED AND WAS NOT MARKED CORRECTLY.

Consequence: COMPLIANCE TO FMVSS 205 IS REQUIRED FOR ANY AND ALL VEHICLES IN THE UNITED STATES TO ASSURE MINIMUM SAFETY REQUIREMENTS.

Remedy: DEALERS WILL REPLACE THE PARTITION GLASS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED BEGIN DURING MAY 2011. OWNERS MAY CONTACT SETRA AT 1-800-882-8054.

Reported: 2012-11-23 (November 23, 2012)

Setra is recalling certain model year 2009-2013 S417, S417TC, and S407CC motorcoaches, manufactured from May 2009 through June 2012. An incorrect routing of the ground wire near the alternator may lead to the chaffing and abrasion of the wire.

Consequence: A damaged alternator ground wire could result in a short circuit and may lead to a vehicle fire.

Remedy: Setra's designated importer, Motor Coach Industries (MCI), will be conducting this recall. MCI will notify owners and will reroute the wiring free of charge. The safety recall began on December 14, 2012. Owners may contact Motor Coach Industries at 1-502-318-3077.

Reported: 2013-10-29 (October 29, 2013)

Setra of North America (Setra) is recalling certain model year 2012 S407 CC, 2007-2010 S417, and 2011-2013 S417 TC coaches equipped with Sure Power battery equalizers or DC-DC converters containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.

Consequence: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.

Remedy: Motor Coach Industries (MCI), Setra's importer and designated agent for sales, service and warranty, will notify owners, and Sure Power will replace the equalizers or converters, free of charge. The recall began on December 19, 2013. Owners may contact MCI at 1-866-624-2622 or Setra Customer Service Line at 1-800-241-2947. Setra's recall number is 54.10U09052A.

Reported: 2016-03-08 (March 8, 2016)

Setra of North America (Setra) is recalling certain model year 2005-2009 S417 coaches manufactured March 1, 2005, to February 28, 2009, that had service part lower control arm(s) installed. The hot crimping that connects the tube ends to the control arm joint housing shafts may crack, causing the tube to separate from the shaft.

Consequence: Should the tube crack and separate from the shaft of the vehicle, loss of vehicle control is possible, increasing the risk of a crash.

Remedy: MCI, the sales agent for these vehicles, notified owners verbally, and dealers will replace the lower control arms, free of charge. The recall began on March 28, 2016. Owners may contact Setra customer service at 1-800-241-2947. Setra's number for this recall is 33.10U10124B.

Reported: 2018-02-14 (February 14, 2018)

Setra of North America (Setra) is recalling certain 2006-2010 S417 vehicles. The doorway strip that prevents a pinch injury from the outward swiveling entry door may not function properly.

Consequence: If the doorway strip does not function properly, there is an increased risk of a pinch injury.

Remedy: Setra will notify owners, and dealers will, retrofit a bridging cable to the door control unit that will prevent deactivation of the anti-entrapment strip, free of charge. The recall began on March 16, 2018. Owners may contact Setra customer service at 1-800-241-2947. Setra's number for this recall is 72.4M10699A.

Reported: 2021-06-23 (June 23, 2021)

Daimler Coaches North America (Daimler Coaches) is recalling certain 2009-2020 Setra S417 and 2012-2019 Setra S407 vehicles. The hinge on the engine compartment flap may crack, which could result in the flap detaching from the vehicle.

Consequence: A detached engine compartment flap can become a road hazard, and increase the risk of a crash.

Remedy: Dealers will attach a restraining tether to the engine compartment flap, free of charge. Owner notification letters were mailed on August 13, 2021. Owners may contact Daimler Coaches' customer service at 1-416-624-3558. Daimler Coaches' number for this recall is TI#: 75.00U21166A. This recall supersedes previous recall number 20V394.

Reported: 2026-03-23 (March 23, 2026)

Daimler Coaches North America (Daimler Coaches) is recalling certain 2009-2020 Setra S417 and 2012-2019 Setra S407 vehicles. The switches for the hazard warning lights, defroster, heating and air conditioning system, and fan speed may fail to illuminate correctly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

Consequence: The driver may be distracted by switches that are too bright or by searching for switches that are too dim or not illuminated, increasing the risk of a crash.

Remedy: Daimler Coaches will repair the hazard warning lights switch, free of charge. Owner notification letters were mailed May 11, 2026. Owners may contact Daimler Coaches' customer service at 1-416-624-3558.