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2002 Saturn VUE: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

167 owner complaints analyzed

2 distinct recall campaigns

72,000 mi median reported failure mileage

Scope: 2002 model year. Data snapshot: . 132 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 31 of 167 complaints (18.6%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior2515.0%
Transmission and shifting2313.8%
Engine operation2213.2%
Braking behavior169.6%
Electrical and battery issues159.0%
Fuel system concerns10.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
31
Engine And Engine Cooling
20
Engine
16
Air Bags
9
Electrical System:Horn
9
Power Train:Automatic Transmission
9
Steering
9
Power Train
8
Component breakdown data
CategoryCount
Electrical System31
Engine And Engine Cooling20
Engine16
Air Bags9
Electrical System:Horn9
Power Train:Automatic Transmission9
Steering9
Power Train8

Electrical System: 31; Engine And Engine Cooling: 20; Engine: 16; Air Bags: 9; Electrical System:Horn: 9; Power Train:Automatic Transmission: 9; Steering: 9; Power Train: 8

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
22
25,000 to 49,999
13
50,000 to 74,999
32
75,000 to 99,999
16
100,000 to 149,999
39
150,000 and above
10
Reported problems by failure mileage data
CategoryCount
Under 25,00022
25,000 to 49,99913
50,000 to 74,99932
75,000 to 99,99916
100,000 to 149,99939
150,000 and above10

Under 25,000: 22; 25,000 to 49,999: 13; 50,000 to 74,999: 32; 75,000 to 99,999: 16; 100,000 to 149,999: 39; 150,000 and above: 10

100,000 to 149,999 miles has the most reports with usable mileage (39). 35 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2002
7
2003
18
2004
17
2005
11
2006
15
2007
13
2008
21
2009
6
2010
11
2011
3
2012
2
2013
3
2014
22
2015
8
2016
3
2017
2
2018
1
2020
3
2021
1
Complaints over time data
CategoryCount
20027
200318
200417
200511
200615
200713
200821
20096
201011
20113
20122
20133
201422
20158
20163
20172
20181
20203
20211

2002: 7; 2003: 18; 2004: 17; 2005: 11; 2006: 15; 2007: 13; 2008: 21; 2009: 6; 2010: 11; 2011: 3; 2012: 2; 2013: 3; 2014: 22; 2015: 8; 2016: 3; 2017: 2; 2018: 1; 2020: 3; 2021: 1

Pattern summary

Electrical System leads the component reports. Steering behavior appears in 25 complaint narratives. Transmission and shifting appears in 23 complaint narratives. Engine operation appears in 22 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10000748 · 2003-01-06 (January 6, 2003)

I HAVE ALSO FOUND A METAL CLANKING SOUND COMING FROM THE FRONT DRIVER''S SIDE OF THE VEHICLE WHEN SHIFTING THE CAR OUT OF PARK, OR REVERSE. IT STILL CONTINUES TO HAVE PROBLEMS BETWEEN THE SPEEDS OF 12 TO 30 MPH, AGAIN THE PROBLEM PRESENTS ITSELF MOSTLY WHEN THE VEHICLE IS COASTING AND LOSING MOMENTUM. THE VEHICLE WOULD BE SLOWING DOWN WITHOUT ANY AID OF BRAKING OF ANY KIND AND AS THE VEHICLE WOULD ATTEMPT TO DOWN SHIFT, IT WOULD SOMETIMES MAKE A CLANKING NOISE, OR BUCK, OR IN THE MOST EXTREME CASES COMPLETELY STALL OUT. ALSO THE WIPER SPRAYERS…

Owner-reported narrative. 1,000 miles reported. Look up ODI 10000748 at NHTSA ↗

Owner report 10000798 · 2003-01-08 (January 8, 2003)

IN JULY I BOUGHT A 2002 SATURN VUE. OVER CHRISTMAS HOLIDAYS I NOTICED IT WAS LEAKING TRANSIMISSION FLUID FROM A CONNECTION IN FRONT OF THE VEHICLE. I WAS AMAZED TO FIND THESE LINES TOTALLY UNPROTECTED AND VULNERABLE TO ROAD HAZARD DAMAGE. DUE TO THEIR PROXIMITY TO THE EXHAUST I'M CONCERNED WITH A RUPTURE AND FIRE. I HAVE PICTURES AVAILABLE TO SHOW THE LOCATION OF THESE LINES BUT AM UNABLE TO ATTACH THEM TO THIS TYPE OF FILE. THIS IS AN ACCIDENT WAITING TO HAPPEN!

Owner-reported narrative. 8,871 miles reported. Look up ODI 10000798 at NHTSA ↗

Owner report 10003044 · 2003-01-20 (January 20, 2003)

WHEN MY 2002 SATURN VUE IS VERY COLD 20 DEGREES OR COLDER INSIDE CAR THE HORN IS VERY HARD TO PUSH THE PLASTIC WILL NOT FLEX MANY WOMEN WUOLD NOT BE ABLE TO USE THE HORM.

Owner-reported narrative. 2,200 miles reported. Look up ODI 10003044 at NHTSA ↗

Owner report 10003679 · 2003-01-13 (January 13, 2003)

VEHICLE EXPERIENCED SEVERE VIBRATION, ESPECIALLY WHEN BRAKING.*JB. *AK

Owner-reported narrative. Look up ODI 10003679 at NHTSA ↗

Owner report 10004167 · 2003-01-17 (January 17, 2003)

WHEN SHIFTED FROM REVERSE TO FIRST GEAR, THE SHIFTER HAD BROKEN. TS THERE HAD BEEN A CHATTER IN THE SHIFTER WHEN THE CLUTCH WAS RELEASED, ALSO WHEN THE GAS WAS APPLIED, SOMETIMES CAUSING A SURGE IN THE FIRST GEAR. THE DEALER STATED THE SHIFT CABLE AND ADJUSTER HAD BROKEN. SCC

Owner-reported narrative. 10,000 miles reported. Look up ODI 10004167 at NHTSA ↗

Owner report 10004977 · 2003-01-30 (January 30, 2003)

IN EXTREME COLD WEATHER, THE AIR BAG TROUBLE LIGHT STAYS ILLUMINATED AFTER VEHICLE IS STARTED.

Owner-reported narrative. 13,450 miles reported. Look up ODI 10004977 at NHTSA ↗

Owner report 10006085 · 2003-01-31 (January 31, 2003)

VEHICLE'S SEAT BELT HAVE BROKEN THEY WONT LOCK OR RETRACT. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS

Owner-reported narrative. 5,542 miles reported. Look up ODI 10006085 at NHTSA ↗

Owner report 10010603 · 2003-03-17 (March 17, 2003)

ON MARCH 14, 2003, MY FAMILY AND I WERE TRAVELING W ON HWY 138 IN STOCKBRIDGE, GA. WE HAD A GREEN LIGHT AND WERE PROCEEDING THROUGH WHEN A FORD EXPLORER PULLED IN FRONT OF US. WE HIT HIM IN THE PASSENGER SIDE, SQUARELY ACROSS THE FRONT OF OUR VEHICLE. WE WERE TRAVELING APPROXIMATELY 45 MPH WHEN WE HIT AND THE TWO FRONT AIRBAGS DID NOT DEPLOY. THE DAMAGE TO OUR VEHICLE IS EQUAL ACROSS THE FRONT AND THE FRONT END OF THE VEHICLE IS CRUSHED ALL THE WAY TO THE FRONT TIRES. OUR VEHICLE WAS A 2002 SATURN VUE. NO ONE WAS INJURED SERIOUSLY, BUT WE…

Owner-reported narrative. Look up ODI 10010603 at NHTSA ↗

Recall history

2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

01V386000 · Seat Belts:Front:Anchorage

Reported: 2001-12-18 (December 18, 2001)

VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 210, "SEAT BELT ASSEMBLY ANCHORAGES." SOME VEHICLES WERE PRODUCED WITH REAR OUTER SEAT BELT SHOULDER GUIDE ANCHOR BOLTS THAT WERE INCORRECTLY INSTALLED.

Consequence: IF THESE BOLTS WERE INCORRECTLY INSTALLED, THEY WOULD NOT WITHSTAND THE LOAD REQUIREMENTS OF THE STANDARD. IF AN ANCHORAGE FAILED IN A CRASH, THE OCCUPANT WOULD NOT BE PROPERLY RESTRAINED AND COULD HAVE AN INCREASED RISK OF INJURY.

Remedy: DEALERS WILL REPLACE THE REAR SHOULDER GUIDE ANCHOR BOLTS. OWNER NOTIFICATION BEGAN DECEMBER 19, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SATURN AT 1-800-553-6000.

NHTSA campaign record ↗
14V490000 · Electrical System:Ignition

Reported: 2014-08-08 (August 8, 2014)

General Motors LLC (GM) is recalling certain model year 2002-2004 Saturn Vue vehicles manufactured September 11, 2001, to April 6, 2004. In the affected vehicles, it may be possible for the key to be removed from the ignition when the ignition is not in the "Off" position.

Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.

Remedy: GM will notify owners, and dealers will inspect the vehicle to see if the key can be pulled out when the ignition is off. If it can, dealers will replace the ignition cylinder and keys, free of charge. The recall began in October 2014. Owners may contact Saturn customer service at 1-800-553-6000. GM's number for this recall is 14506. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.

NHTSA campaign record ↗