2010 Saturn OUTLOOK: complaints, problems and recalls

MELTING OF HEADLIGHT WIRING HARNESS, THIS IS THE SECOND INCIDENT ON SAME VEHICLE. *TR

Owner-reported narrative. 55,000 miles reported. Look up ODI 10323677 at NHTSA ↗

HEADLIGHTS IN SATURN OUTLOOK 2010 FAILED. PROBLEM WITH WIRING ASSEMBLY. SMELL OF ELECTRICAL FIRE (NO FLAME, JUST SMELL). FOLLOWED WITH VISUAL INSPECTION TO SEE COMPONENTS IN BACK OF HEADLAMP SCORCHED. VERY EXPENSIVE TO SERVICE WITH NO APPARENT ROOT CAUSE ADDRESSED. *TR

Owner-reported narrative. 48,108 miles reported. Look up ODI 10334269 at NHTSA ↗

THIS IS THE 2ND OCCURANCE OF WATER SPILLAGE OUT OF MY HEAD LINER. WATER LEAKING OUT OF THE REAR BACK UP INDICATOR AND DOWN BY THE PASSENGER SIDE FLOOR. WHEN ORGINALLY OCCURED BROUGHT TO CHEV DELAERSHIP TO DIAGNOSE REPAIR, TOLD ABOUT OLD RECALL ON MODELS BUT MY VIN DID NOT FALL WITH IN THE CORRECT NUMBERS, IT WAS JUST OUTSIDE OF IT. GM CUSTOMER SERVICE STATED NOTHING THEY COULD DO WITH ME PAYING FOR THE DIAGNOSITIC FIRST, AND I WAS QUOTED OVER $500 BY DEALERSHIP TO DO SO. ALSO, CONCERNED ABOUT POSSIBLE ELECTRICAL ISSUES SINCE WATER DAMAGE IN RE…

Owner-reported narrative. Look up ODI 10451126 at NHTSA ↗

RECENTLY MY HEADLIGHTS HAVE BEEN BURNING OUT REGULARLY. I HAVE ONE GO OUT EACH MONTH WHILE DRIVING ON THE HIGHWAY. THIS CREATES A PERSISTENT SAFETY PROBLEM AND IS EXPENSIVE TO REPAIR. THE 2010 OUTLOOK REQUIRES THE REMOVAL OF THE FRONT WHEELS AND WHEEL WELLS TO REPLACE THE BULB. I UNDERSTAND FROM SOME RESEARCH THAT THERE IS A GENERAL PROBLEM WITH THE WIRING HARNESS. *TR

Owner-reported narrative. 70,000 miles reported. Look up ODI 10492322 at NHTSA ↗

TL* THE CONTACT OWNS A 2010 SATURN OUTLOOK. THE CONTACT STATED THAT THE IGNITION MODULE FAILED, CAUSING THE VEHICLE TO STALL SPORADICALLY AND WITHOUT WARNING ON MULTIPLE OCCASIONS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER MULTIPLE ATTEMPTS HOWEVER, EACH TIME THE VEHICLE STALLED. THE VEHICLE WAS TO BE INSPECTED AND DIAGNOSED BY AN AUTHORIZED DEALER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V073000 (STEERING) BUT EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAG…

Owner-reported narrative. 108,000 miles reported. Look up ODI 10574870 at NHTSA ↗

I WAS ENTERING A TURNING LANE AND TURNING FROM THE HIGHWAY ONTO THE ROAD OF MY RESIDENCE. THE POWER STEERING STOPPED WORKING AND I COULD BARELY TURN THE WHEEL TO MAKE THE TURN. THERE WAS A CAR COMING THAT COULD HAVE HIT ME. SINCE THE FIRST INCIDENT, THIS HAS BEEN OCCURRING MORE AND MORE FREQUENTLY ALWAYS AT SLOW SPEEDS (BACKING OUT OF GARAGE, IN PARKING LOTS, MAKING TURNS, ETC.). ON ONE OCCASION, I WAS EXITING THE FREEWAY ON A RAMP THAT IS CURVED AND LEADS DIRECTLY ONTO ANOTHER ROAD. DURING THE CURVE, THE POWER STEERING QUIT WORKING AND I …

Owner-reported narrative. 85,000 miles reported. Look up ODI 10578608 at NHTSA ↗

I HAVE BEEN EXPERIENCING INTERMITTENT POWER STEERING LOSS AT LOW SPEEDS FOR SEVERAL MONTHS. AFTER VIEWING HUNDREDS OF COMPLAINTS FROM OWNERS OF OTHER SIMILAR YEAR MODEL VEHICLES ON THE LAMBDA PLATFORM I CONTACTED GM/SATURN ABOUT A POSSIBLE RECALL. AFTER SPEAKING WITH A CUSTOMER SERVICE REP WE TOOK OUR VEHICLE TO OUR LOCAL DEALER FOR DIAGNOSTIC TESTING AND IT WAS DETERMINED THAT THE POWER STEERING PUMP NEEDS TO BE REPLACED. WHEN EXPLAINING TO THE SHOP EMPLOYEE THE PROBLEM HE SAID THAT HE WAS AWARE OF WHAT TO LOOK FOR BECAUSE HE HAS HEARD OF M…

Owner-reported narrative. 75,000 miles reported. Look up ODI 10605999 at NHTSA ↗

I HAVE HAD NUMEROUS ISSUES WITH POWER STEERING IN MY SATURN. THIS IS MY FAMILY VEHICLE THAT I DRIVE MY CHILDREN IN AND BOUGHT IT WITH SAFETY IN MIND. I AM STARTING TO BELIEVE THE VEHICLE IS VERY UNSAFE. INSTEAD OF GM FIXING THE PROBLEM THEY HAVE TAKEN NO BLAME AND ARE ASKING ME TO PAY HEFTY BILLS RELATED TO THE STEERING WHEEL. THE CAR HAS HAD 3 STEERING GEARS AND NOW NEEDS A STEERING PUMP. I KNOW MANY SATURN OWNERS ARE HAVING THE SAME ISSUES. PLEASE HELP, THIS IS NOT FAIR TO THE CONSUMER. WE ARE BEING LIED TO SO GM DOES NOT HAVE TO COVER THES…

Owner-reported narrative. 28,000 miles reported. Look up ODI 10609992 at NHTSA ↗

Reported: 2010-08-12 (August 12, 2010)

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.

Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.

Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Reported: 2014-03-17 (March 17, 2014)

General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.

Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.

Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.

Reported: 2014-05-20 (May 20, 2014)

General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.

Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.

Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.

Reported: 2015-06-30 (June 30, 2015)

General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.

Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.

Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.