2009 Saturn OUTLOOK: complaints, problems and recalls

TL*THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING AT ANY SPEED, THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE VEHICLE WOULD SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE FUEL PUMP FLOW MODULE NEEDED TO BE REPLACED. THE REPAIR WAS MADE, BUT THE FAILURE STILL PERSISTS. THE CURRENT AND FAILURE MILEAGES WERE 5,336. UPDATED 09/14/09. *LJ UPDATED 09/16/09.*JB

Owner-reported narrative. 5,336 miles reported. Look up ODI 10279892 at NHTSA ↗

I BOUGHT A NEW 2009 OUTLOOK IN AUGUST 2009 THREE TIMES SINCE BUYING THE CAR, THE BATTERY HAS GONE COMPLETELY DEAD. THE DEALER HAS CHECKED THE CAR THOROUGHLY AND FOUND NO PROBLEMS. THEY SAY THAT GM HAS PUT OUT A BULLETIN FOR AN "INTERMITTENT PARASITIC DRAW", BUT NO SOLUTION HAS BEEN FOUND TO DATE. THEY ARE SYMPATHETIC TO MY PROBLEM, BUT CAN NOT DO ANYTHING UNTIL GM FINDS THE SOLUTION. *TR

Owner-reported narrative. 10,043 miles reported. Look up ODI 10294990 at NHTSA ↗

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE POWER LIFT-GATE FELL ON HIS HEAD. HE HAD TO RECEIVE TREATMENT FROM THE HOSPITAL FOR INJURIES. HE HAS NOT CALLED THE DEALER OR MANUFACTURER. THE FAILURE MILEAGE WAS 7,000. UPDATED 01/29/10 *BF THE DEALER REPLACED THE FAULTY SHOCK. UPDATED 01/29/10

Owner-reported narrative. 7,000 miles reported. Look up ODI 10295558 at NHTSA ↗

THE LOW-BEAM HEADLIGHTS IN MY 2009 SATURN OUTLOOK HAVE A SEVERE SAFETY ISSUE -- THEY ARE FAILING REGULARLY NOW, WISH POSES A MAJOR ISSUE WHEN IT OCCURS AT NIGHT. I PURCHASED THE CAR USED FROM A LOCAL DEALER IN NOVEMBER 2009, AND WHILE I WAS TEST DRIVING IT, THE RIGHT LOW-BEAM BULB BURNED OUT. TO MY KNOWLEDGE, THIS WAS THE ORIGINAL BULB AND IT WAS TO BE EXPECTED THAT IT WOULD NEED TO BE REPLACED AFTER 35000 MILES. HOWEVER, IN EARLY FEBRUARY 2010, THE SAME BULB WENT OUT AGAIN, THIS TIME SIMULTANEOUS TO THE LEFT LOW-BEAM BULB BURNING OUT (THE E…

Owner-reported narrative. 39,000 miles reported. Look up ODI 10313005 at NHTSA ↗

DRIVER SIDE LOW BEAM HEAD LIGHT WENT OUT. ALSO DAY TIME DRIVING LIGHT ON DRIVER SIDE OUT. I WAS TOLD BY DEALERSHIP REPAIR THAT THE WIRE HARNESS NEEDS TO BE REPLACED. *TR

Owner-reported narrative. 18,000 miles reported. Look up ODI 10319366 at NHTSA ↗

TL*THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT TURNED THE IGNITION OFF. THE ENGINE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER AND IT STARTED ON THE FIRST ATTEMPT. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENTIRE INSTRUMENT PANEL BECAME NONFUNCTIONAL. THE GAUGES DISPLAYED A ZERO READING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE INSTRUMENT CLUSTER WAS REPLACED; HOWEVER, AFTER THE VEHICLE WAS REPAIRED, THE INSTRUMENT PANEL INTERMITTENTLY MALFUNCTIONED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE FAILURE…

Owner-reported narrative. 16,000 miles reported. Look up ODI 10319854 at NHTSA ↗

HEADLAMPS BURN OUT WITHOUT WARNING AFTER ONLY A FEW MONTHS. HAVE BEEN REPLACED TWICE IN ONE YEAR. WIRE HARNESS IS MELTING. *TR

Owner-reported narrative. 26,000 miles reported. Look up ODI 10336909 at NHTSA ↗

REPLACE BOTH HEADLIGHT HARNESSES ON MY 2009 SATURN OUTLOOK TWICE ALREADY. GOING IN FOR A THIRD TIME FOR THE DRIVER'S SIDE HEADLIGHT HARNESS. LIGHTS ARE NEEDED FOR NIGHT TIME DRIVING. *TR

Owner-reported narrative. 52,000 miles reported. Look up ODI 10343892 at NHTSA ↗

Reported: 2008-11-24 (November 24, 2008)

GM IS RECALLING 16,667 MY 2009 BUICK ENCLAVE, CHEVROLET TRAVERSE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES FOR FAILING TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, 'SEAT BELT ASSEMBLIES.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A SAFETY BELT BUCKLE IN THE SECOND OR THIRD ROW THAT IS MISSING A RIVET.

Consequence: IN A VEHICLE CRASH, IF THE RIVET IS MISSING, THE BUCKLE MAY SEPARATE FROM THE MOUNTING STRAP, INCREASING THE RISK OF INJURY TO THE PASSENGER.

Remedy: DEALERS WILL INSPECT THE SAFETY BELT BUCKLES IN THE SECOND AND THIRD ROWS, AND REPLACE THEM IF NECESSARY. THE RECALL BEGAN ON NOVEMBER 26, 2008. OWNERS MAY CONTACT BUICK AT 1-866-608-8080; CHEVROLET AT 1-800-630-2438; GMC AT 1-866-996-9463; SATURN AT 1-800-972-8876; OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .

Reported: 2009-03-06 (March 6, 2009)

GENERAL MOTORS IS RECALLING 276,729 MY 2009 BUICK ENCLAVE, CHEVROLET COBALT, HHR, MALIBU, TRAVERSE, GMC ACADIA, PONTIAC G5, G6 AND SATURN AURA AND OUTLOOK PASSENGER VEHICLES. THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLES SAFETY STANDARD 102, "TRANSMISSION SHIFT POSITION SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT", AND FMVSS 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION". ON SOME OF THESE VEHICLES, THE TRANSMISSION SHIFT CABLE ADJUSTMENT CLIP MAY NOT BE FULLY ENGAGED. IF THE CLIP IS NOT FULLY ENGAGED, THE SHIFT LEVER AND THE ACTUAL POSITION OF THE TRANSMISSION GEAR MAY NOT MATCH. WITH THIS CONDITION, THE DRIVE COULD MOVE THE SHIFTER TO "PARK" AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN "PARK".

Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.

Remedy: DEALERS WILL INSPECT AND ENSURE THAT THE SHIFT CABLE ADJUSTMENT CLIP IS FULLY ENGAGED. IN THE EVENT THAT THE CLIP DOES NOT ENGAGE, THE SHIFT CABLE WILL BE REPLACED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 24, 2009. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, PONTIAC AT 1-800-620-7668 AND SATURN AT 1-800-972-8876 OR AT WWW.GMOWNERCENTER.COM.

Reported: 2010-06-04 (June 4, 2010)

GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.

Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.

Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Reported: 2010-08-12 (August 12, 2010)

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.

Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.

Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Reported: 2014-03-17 (March 17, 2014)

General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.

Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.

Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.

Reported: 2014-05-20 (May 20, 2014)

General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.

Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.

Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.

Reported: 2015-06-30 (June 30, 2015)

General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.

Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.

Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.