2016 Ram PROMASTER 3500: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
13 owner complaints analyzed
0 distinct recall campaigns
53,000 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 8 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 4 of 13 complaints (30.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 3 | 23.1% |
| Electrical and battery issues | 3 | 23.1% |
| Engine operation | 1 | 7.7% |
| Braking behavior | 1 | 7.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 4 |
| Power Train | 4 |
| Electrical System | 3 |
| Exterior Lighting | 2 |
| Service Brakes | 2 |
| Air Bags | 1 |
| Electrical System:12v/24v/48v Battery | 1 |
| Engine And Engine Cooling | 1 |
Engine: 4; Power Train: 4; Electrical System: 3; Exterior Lighting: 2; Service Brakes: 2; Air Bags: 1; Electrical System:12v/24v/48v Battery: 1; Engine And Engine Cooling: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 2 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 1 |
Under 25,000: 3; 25,000 to 49,999: 1; 50,000 to 74,999: 1; 75,000 to 99,999: 2; 100,000 to 149,999: 0; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (3). 5 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 1 |
2016: 1; 2017: 1; 2018: 1; 2019: 2; 2020: 2; 2021: 5; 2022: 1
Pattern summary
Engine leads the component reports. Transmission and shifting appears in 3 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Engine operation appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10934975 · 2016-12-13 (December 13, 2016)
TL* THE CONTACT OWNS A 2016 DODGE RAM PRO MASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16E039000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE SERVICE MANAGER INDICATED THAT THE PART HAD BEEN DISCONTINUED AND WAS NOT INFORMED IF ANOTHER PAS WAS TO BE DESIGNED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. PARTS DISTRIBUTION DISCON…
Owner-reported narrative. Look up ODI 10934975 at NHTSA ↗
Owner report 10993789 · 2017-06-07 (June 7, 2017)
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. WHILE OPERATING THE VEHICLE, THE HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT STATED THAT THE HEADLIGHT BULBS WERE REPLACED 34 SEPARATE TIMES IN 17 MONTHS DUE TO CONTINUED FAILURES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. ALSO, WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER ON SEVERAL OCCASIONS, BUT THE FAILURE COULD NOT BE DUPLICATED. ALSO WHILE DEPRESSING THE BRAKE PEDAL, T…
Owner-reported narrative. 400 miles reported. Look up ODI 10993789 at NHTSA ↗
Owner report 11097218 · 2018-05-22 (May 22, 2018)
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. WHILE DRIVING AT AN UNKNOWN SPEED, A HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT CONTINUED TO DRIVE AND, THIRTY MILES LATER, THE OTHER HEADLIGHT ALSO FAILED. THE VEHICLE WAS TAKEN TO HARTVILLE CHRYSLER DODGE JEEP RAM (900 E BOBO NEWSOM HWY, HARTVILLE, SC 29550) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE HEADLIGHT BULBS WERE BLOWN AND NEEDED TO BE REPLACED. THE HEADLIGHT BULBS WERE REPLACED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AT LEAST ONCE …
Owner-reported narrative. 48,000 miles reported. Look up ODI 11097218 at NHTSA ↗
Owner report 11219489 · 2019-06-12 (June 12, 2019)
THE BOLTS TO THE TRANSMISSION/MOTOR MOUNT BROKE. THE ENGINE AND TRANSMISSION DROPPED ALMOST HITTING THE GROUND.
Owner-reported narrative. 86,000 miles reported. Look up ODI 11219489 at NHTSA ↗
Owner report 11290329 · 2019-12-20 (December 20, 2019)
THERE HAS BEEN A SAFETY RECALL ISSUED TO ADDRESS AN OVERHEATING ISSUE IN FAN MOTORS. IT AFFECTS PROTESTERS WITH 3.0 L DIESEL OR 3.6 L GASOLINE ENGINES, WHICH OURS IS.THERE IS A HEIGHTENED RISK OF ENGINE FIRE, THEREFORE THEY HAVE ADVISED WE SHOULD NOT DRIVE THE VAN. THERE IS CURRENTLY NO FIX, AND WE ARE HAVE BEEN TOLD BY OUR CHRYSLER DEALER THEY MAY HAVE THE FIX ENGINEERED IN THE FIRST QUARTER OF 2020. THIS IS UNACCEPTABLE AS WE CAN'T DRIVE OUR VEHICLE.
Owner-reported narrative. Look up ODI 11290329 at NHTSA ↗
Owner report 11302582 · 2020-01-28 (January 28, 2020)
A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. ON THIS RECALL I WAS TOLD BY THE DEALER THAT THEY HAVE NOT FOUND A SOLUTION. I CALLED THE FCA NUMBER AND IT JUST HANGS UP BEFORE I CAN TALK TO SOMEONE
Owner-reported narrative. Look up ODI 11302582 at NHTSA ↗
Owner report 11324964 · 2020-05-18 (May 18, 2020)
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE
Owner-reported narrative. Look up ODI 11324964 at NHTSA ↗
Owner report 11395052 · 2021-02-07 (February 7, 2021)
2016 PROMASTER WITH 2017 WINNEBAGO TRAVATO ..DRIVER SEAT AIRBAG LIGHT STAYS ON WITH NOTICE TO SERVICE. I HAVE TRIED REPEATEDLY SINCE JANUARY OF 2020 TO RESOLVE THIS ISSUE. FILED WITH PROMASTER CASE MANAGEMENT JAN 2020. RECALLS ON FAN AND CABLE WERE TAKEN CARE OF ON 11/19/20. THEY COULDN'T'/WOULDN'T DO ANYTHING ABOUT THE AIRBAG ISSUE...SAME AS ALL THE OTHER DEALERSHIPS I TOOK MY VEHICLE TO. NO HELP
Owner-reported narrative. 18,000 miles reported. Look up ODI 11395052 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.