2016 Ram PROMASTER 3500 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
13 owner complaints analyzed
0 distinct recall campaigns
53,000 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 8 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 4 of 13 complaints (30.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 3 | 23.1% |
| Electrical and battery issues | 3 | 23.1% |
| Engine operation | 1 | 7.7% |
| Braking behavior | 1 | 7.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 4 |
| Power Train | 4 |
| Electrical System | 3 |
| Exterior Lighting | 2 |
| Service Brakes | 2 |
| Air Bags | 1 |
| Electrical System:12v/24v/48v Battery | 1 |
| Engine And Engine Cooling | 1 |
Engine: 4; Power Train: 4; Electrical System: 3; Exterior Lighting: 2; Service Brakes: 2; Air Bags: 1; Electrical System:12v/24v/48v Battery: 1; Engine And Engine Cooling: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 2 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 1 |
Under 25,000: 3; 25,000 to 49,999: 1; 50,000 to 74,999: 1; 75,000 to 99,999: 2; 100,000 to 149,999: 0; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (3). 5 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 1 |
2016: 1; 2017: 1; 2018: 1; 2019: 2; 2020: 2; 2021: 5; 2022: 1
Pattern summary
Engine leads the component reports. Transmission and shifting appears in 3 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Engine operation appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11219489 · 2019-06-12 (June 12, 2019)
THE BOLTS TO THE TRANSMISSION/MOTOR MOUNT BROKE. THE ENGINE AND TRANSMISSION DROPPED ALMOST HITTING THE GROUND.
Owner-reported narrative. 86,000 miles reported. Look up ODI 11219489 at NHTSA ↗
Owner report 11406215 · 2021-04-03 (April 3, 2021)
MY 2018 RAM PROMASTER 3500 WAS HAVING PROBLEM WHEN I PUT IN REVERSE, IT WAS JERKING AND I HAD TO PUSH EXTRA GAS TO REVERSE IT. I TOOK IT TO DEALER, THEY SAID YES IT HAS PROBLEM IN TRANSMISSION AND I HAD TO LEAVE MY VAN TO FIX IT. THEY TOOK 4-5 DAYS, BUT DIDN'T FOUND EXACT CAUSE AND THEY JUST FLUSH TRANSMISSION FLUID. THEY TOLD ME "IF YOU FACE SAME PROBLEM AGAIN PLEASE COME BACK WE WILL HELP YOU EVEN WHEN WARRANTY EXPIRE". ONE WEEK LATER IT WAS HAVING AGAIN SAME ISSUE AND EVEN MORE THING, IT WAS JERKING WHILE I AM DRIVING ALSO AND REVERSING W…
Owner-reported narrative. 58,000 miles reported. Look up ODI 11406215 at NHTSA ↗
Owner report 10934975 · 2016-12-13 (December 13, 2016)
TL* THE CONTACT OWNS A 2016 DODGE RAM PRO MASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16E039000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE SERVICE MANAGER INDICATED THAT THE PART HAD BEEN DISCONTINUED AND WAS NOT INFORMED IF ANOTHER PAS WAS TO BE DESIGNED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. PARTS DISTRIBUTION DISCON…
Owner-reported narrative. Look up ODI 10934975 at NHTSA ↗
Owner report 11302582 · 2020-01-28 (January 28, 2020)
A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. ON THIS RECALL I WAS TOLD BY THE DEALER THAT THEY HAVE NOT FOUND A SOLUTION. I CALLED THE FCA NUMBER AND IT JUST HANGS UP BEFORE I CAN TALK TO SOMEONE
Owner-reported narrative. Look up ODI 11302582 at NHTSA ↗
Owner report 10993789 · 2017-06-07 (June 7, 2017)
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. WHILE OPERATING THE VEHICLE, THE HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT STATED THAT THE HEADLIGHT BULBS WERE REPLACED 34 SEPARATE TIMES IN 17 MONTHS DUE TO CONTINUED FAILURES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. ALSO, WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER ON SEVERAL OCCASIONS, BUT THE FAILURE COULD NOT BE DUPLICATED. ALSO WHILE DEPRESSING THE BRAKE PEDAL, T…
Owner-reported narrative. 400 miles reported. Look up ODI 10993789 at NHTSA ↗