2015 Ram PROMASTER 2500: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
23 owner complaints analyzed
0 distinct recall campaigns
50,000 mi median reported failure mileage
Scope: 2015 model year. Data snapshot: . 17 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 10 of 23 complaints (43.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 7 | 30.4% |
| Braking behavior | 3 | 13.0% |
| Electrical and battery issues | 2 | 8.7% |
| Engine operation | 1 | 4.3% |
| Fuel system concerns | 1 | 4.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 10 |
| Engine | 6 |
| Electrical System | 5 |
| Exterior Lighting | 3 |
| Fuel/Propulsion System | 3 |
| Service Brakes | 3 |
| Unknown Or Other | 3 |
| Suspension | 2 |
Power Train: 10; Engine: 6; Electrical System: 5; Exterior Lighting: 3; Fuel/Propulsion System: 3; Service Brakes: 3; Unknown Or Other: 3; Suspension: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 4 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 2 |
Under 25,000: 6; 25,000 to 49,999: 2; 50,000 to 74,999: 3; 75,000 to 99,999: 4; 100,000 to 149,999: 0; 150,000 and above: 2
Under 25,000 miles has the most reports with usable mileage (6). 6 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 7 |
| 2018 | 2 |
| 2019 | 6 |
| 2020 | 2 |
| 2021 | 4 |
| 2022 | 1 |
| 2023 | 1 |
2017: 7; 2018: 2; 2019: 6; 2020: 2; 2021: 4; 2022: 1; 2023: 1
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 7 complaint narratives. Braking behavior appears in 3 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10967663 · 2017-03-22 (March 22, 2017)
THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO THE VERY FIRST AXLE WAS FAILING AND WAS REPLACED. THE ATTACHED IS A DESCRIPTION OF OUR EFFORTS TO GET ZENITH TO SUPPORT THE VEHICLES; HOWEVER, THEY HAVE REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING LOT AND TO THE SAN DIEGO AIRPORT. WE ARE A GROUND TRANSPORTATION OFF AIRPORT PARKING OPERATOR. THE SHUTTLES HAVE BROKE DOWN TO AND FROM ROUTE DURING OPERATION. WE ARE IN STREET…
Owner-reported narrative. 24,000 miles reported. Look up ODI 10967663 at NHTSA ↗
Owner report 10967666 · 2017-03-22 (March 22, 2017)
THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO, THE AXLE HAS FAILED TWICE, THE LAST AXLE FAILURE THE SHAFT SPLIT IN HALF AND PART OF IT ENDED UP IN THE GEAR BOX. THE A/C CONTINUALLY LEAKS AS THE HIGH PRESSURE HOSE FROM CONDENSOR TO COMPRESSOR IS TOO SHORT. THE ATTACHED IS A LAWSUIT THAT ZENITH FILED IN JUNE 2016 OVER IT'S REPEATED DRIVE TRAIN FAILURES, ALLEGING BORG WARNER AT FAULT. ATTACHED IS A DEPICTION OF THE ZENITH PORTAL THAT WAS ESTABLISHED TO COMMUNICATE AND TRACK SERVICE TICKETS ON REPAIRS; HOWEVER, …
Owner-reported narrative. 16,000 miles reported. Look up ODI 10967666 at NHTSA ↗
Owner report 10967668 · 2017-03-22 (March 22, 2017)
THIS IS A VIN # CORRECTION TO COMPLAINT NUMBER 10967663 FILED ABOUT 1 HOUR EARLIER. THE INCIDENCES OF DRIVETRAIN FAILURES TOOK PLACE STARTING AT 24,000 MILES IN JAN 2016, JUNE 2016 AND AUGUST 2016.
Owner-reported narrative. 52,630 miles reported. Look up ODI 10967668 at NHTSA ↗
Owner report 10967670 · 2017-03-22 (March 22, 2017)
THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO, THE A/C CONTINUALLY LEAKS AS THE HIGH PRESSURE HOSE FROM CONDENSOR TO COMPRESSOR IS TOO SHORT. ATTACHED IS THE PURCHASE INVOICES FROM THE MOST RECENT TWO ZENITH SHUTTLES AND OTHER SUPPORTING DOCUMENTS ON THE ZENITH DRIVETRAIN ISSUES WHICH ARE ALSO SUPPORTED IN THE OTHER TWO FILED COMPLAINTS OF #: 10967663, 66 AND 68 ZENITH HAS REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING …
Owner-reported narrative. 5,500 miles reported. Look up ODI 10967670 at NHTSA ↗
Owner report 10967671 · 2017-03-22 (March 22, 2017)
COMPLAINT NUMBERS: 10967663, 10967668, 10967666 AND 10967670, WERE ALL FILED LESS THAN 24 HOURS AGO. ATTACHED IS MORE SUPPORTING DOCUMENTATION ON THE "7" ZENITH DRIVETRAIN FAILURES AND LACK OF SUPPORT FROM ZENITH DESPITE OUR REQUEST FOR SERVICE AND BEING UNDER WARRANTY. WE HAVE HAD TO PURCHASE OTHER CONVENTIONAL FUEL SHUTTLES IN ORDER TO RUN OUR OPERATION.
Owner-reported narrative. 22,600 miles reported. Look up ODI 10967671 at NHTSA ↗
Owner report 10992662 · 2017-06-01 (June 1, 2017)
TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE AND THE HEADLIGHTS STOPPED WORKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT, SINCE THERE WAS NO RECALL ON THE VEHICLE, THE CONTACT WOULD BE FINANCIALLY RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FORWARDED THE CALL TO NHTSA. THE FAILURE MILEAGE WAS 315,199. ...UPDATED 11/21/17 *BF *JS
Owner-reported narrative. 315,199 miles reported. Look up ODI 10992662 at NHTSA ↗
Owner report 10994936 · 2017-06-13 (June 13, 2017)
TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN DEALERS AND THE CONTACT WAS ADVISED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. UPDATED 08/18/17*LJ *CN
Owner-reported narrative. Look up ODI 10994936 at NHTSA ↗
Owner report 11072172 · 2018-02-11 (February 11, 2018)
THE LOW BEAM HEADLIGHTS KEEP BURNING OUT. NUMEROUS TIMES A YEAR.
Owner-reported narrative. 22,000 miles reported. Look up ODI 11072172 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.