2015 Ram PROMASTER 2500 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
23 owner complaints analyzed
0 distinct recall campaigns
50,000 mi median reported failure mileage
Scope: 2015 model year. Data snapshot: . 17 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 10 of 23 complaints (43.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 7 | 30.4% |
| Braking behavior | 3 | 13.0% |
| Electrical and battery issues | 2 | 8.7% |
| Engine operation | 1 | 4.3% |
| Fuel system concerns | 1 | 4.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 10 |
| Engine | 6 |
| Electrical System | 5 |
| Exterior Lighting | 3 |
| Fuel/Propulsion System | 3 |
| Service Brakes | 3 |
| Unknown Or Other | 3 |
| Suspension | 2 |
Power Train: 10; Engine: 6; Electrical System: 5; Exterior Lighting: 3; Fuel/Propulsion System: 3; Service Brakes: 3; Unknown Or Other: 3; Suspension: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 4 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 2 |
Under 25,000: 6; 25,000 to 49,999: 2; 50,000 to 74,999: 3; 75,000 to 99,999: 4; 100,000 to 149,999: 0; 150,000 and above: 2
Under 25,000 miles has the most reports with usable mileage (6). 6 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 7 |
| 2018 | 2 |
| 2019 | 6 |
| 2020 | 2 |
| 2021 | 4 |
| 2022 | 1 |
| 2023 | 1 |
2017: 7; 2018: 2; 2019: 6; 2020: 2; 2021: 4; 2022: 1; 2023: 1
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 7 complaint narratives. Braking behavior appears in 3 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10967663 · 2017-03-22 (March 22, 2017)
THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO THE VERY FIRST AXLE WAS FAILING AND WAS REPLACED. THE ATTACHED IS A DESCRIPTION OF OUR EFFORTS TO GET ZENITH TO SUPPORT THE VEHICLES; HOWEVER, THEY HAVE REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING LOT AND TO THE SAN DIEGO AIRPORT. WE ARE A GROUND TRANSPORTATION OFF AIRPORT PARKING OPERATOR. THE SHUTTLES HAVE BROKE DOWN TO AND FROM ROUTE DURING OPERATION. WE ARE IN STREET…
Owner-reported narrative. 24,000 miles reported. Look up ODI 10967663 at NHTSA ↗
Owner report 10967666 · 2017-03-22 (March 22, 2017)
THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO, THE AXLE HAS FAILED TWICE, THE LAST AXLE FAILURE THE SHAFT SPLIT IN HALF AND PART OF IT ENDED UP IN THE GEAR BOX. THE A/C CONTINUALLY LEAKS AS THE HIGH PRESSURE HOSE FROM CONDENSOR TO COMPRESSOR IS TOO SHORT. THE ATTACHED IS A LAWSUIT THAT ZENITH FILED IN JUNE 2016 OVER IT'S REPEATED DRIVE TRAIN FAILURES, ALLEGING BORG WARNER AT FAULT. ATTACHED IS A DEPICTION OF THE ZENITH PORTAL THAT WAS ESTABLISHED TO COMMUNICATE AND TRACK SERVICE TICKETS ON REPAIRS; HOWEVER, …
Owner-reported narrative. 16,000 miles reported. Look up ODI 10967666 at NHTSA ↗
Owner report 11083265 · 2018-04-04 (April 4, 2018)
I HAVE HAD PROBLEMS WITH MY BRAKES SENSE I GOT MY VAN, THE PADS WEAR FAST AND LEAVE BLACK DIRT ALL OVERS THE WHEELS, AND NOTHING GETS DONE ABOUT IT. THE HEADLIGHTS I HAVE HAD TO REPLACE DRIVERS AND PASSENGERS SIDE AT LEAST 4 TIMES EACH, AND THEY JUST BURNT OUT AGAIN. NOW THE REAR CARGO DOOR LATCH HANDLE JUST FELL APART AND ITS ALL MADE OF PLASTIC AND COST A LOT TO FIX, I LOOK ONLINE AND THERE SEEMS TO BE A RECALL FOR IT BUT NOT FOR MY VAN, WHY NOT? A WHILE BACK THEY DID A SOFTWARE UPDATE FOR SOMETHING AND MY MILES PER GALLON WENT FROM 16/19 TO …
Owner-reported narrative. Look up ODI 11083265 at NHTSA ↗
Owner report 11181237 · 2019-02-19 (February 19, 2019)
THE DRUM-STYLE PARKING BRAKE BECOMES FROZEN IN COLD WEATHER MAKING THE VEHICLE UN-DRIVEABLE UNTIL SUCH TIME AS IT IS DRIED OUT AND THE SHOES FREED. THIS HAS HAPPENED THREE TIMES SINCE PURCHASE WITH THE COMPLETE SYSTEM REPLACED ONCE UNDER WARRANTY (12/24/17), A NIGHT SPENT IN THE SHOP TO "DRY" OUT AND WILL NOW (218/19) BE GOING IN AGAIN WITH DAMAGE FOUND TO THE MECHANICAL MECHANISMS AND NEARBY BRAKING SENSORS.
Owner-reported narrative. 40,510 miles reported. Look up ODI 11181237 at NHTSA ↗
Owner report 10992662 · 2017-06-01 (June 1, 2017)
TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE AND THE HEADLIGHTS STOPPED WORKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT, SINCE THERE WAS NO RECALL ON THE VEHICLE, THE CONTACT WOULD BE FINANCIALLY RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FORWARDED THE CALL TO NHTSA. THE FAILURE MILEAGE WAS 315,199. ...UPDATED 11/21/17 *BF *JS
Owner-reported narrative. 315,199 miles reported. Look up ODI 10992662 at NHTSA ↗
Owner report 11463867 · 2022-05-09 (May 9, 2022)
The contact owns a 2015 Ram 2500. The contact stated while driving approximately 35-40 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. An unknown warning light was illuminated. The contact then turned around and returned to his residence. The contact stated upon parking and turning off the vehicle, the cooling fan remained engaged. An independent mechanic arrived at the residence the next day and diagnosed that there was a wiring failure and the power control module had failed. The dealer was notified of the fa…
Owner-reported narrative. 92,900 miles reported. Look up ODI 11463867 at NHTSA ↗
Owner report 11179948 · 2019-02-13 (February 13, 2019)
LOSS OF POWER/ ACCELERATION MORE THAN 10 TIMES IN 2 DAYS. RESULTING IN HAVING TO COME TO A COMPLETE STOP IN THE MIDDLE OF THE HIGHWAY, UNABLE TO PULL OVER TO THE SHOULDER. THE VEHICLE SEEMS TO HAVE CONSTANT ISSUES WHEN THE WEATHER IS COLD. THE VEHICLE IS CURRENTLY IN THE REPAIR FACILITY FOR THESE CURRENT ISSUES.
Owner-reported narrative. 154,000 miles reported. Look up ODI 11179948 at NHTSA ↗
Owner report 11291540 · 2019-12-27 (December 27, 2019)
BUYER BEWARE I NEVER BEEN TREATED SO BADLY, THIS DEALERSHIP IS THE WORST WHEN I WENT TO PICK UP ONE OF MY VANS THERE WAS 2 OF THEM IN THE SERVICE DEPT AND I WAS TOLD THAT I WAS ABLE TO COME TO PICK ONE UP AND THIS TIME I WAS SO LUCKY TO GET A RENTAL AND WAS TOLD THAT THEY WERE TAKING THE RENTAL BACK WHEN I ARRIVED EVEN THOUGH THE STILL HAD 1 OF MY OTHER VANS AND THE SERVICE MANAGER HE SAID THAT I COULD COME INTO PICK UP ONE OF THE VANS AND TOLD ME TO BRING THE RENTAL IN SO THEY CAN TRANSFER THE PAPERWORK OVER TO THE OTHER VAN, SO WHEN I GET T…
Owner-reported narrative. 50,000 miles reported. Look up ODI 11291540 at NHTSA ↗