2024 Polestar POLESTAR 2: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
24 owner complaints analyzed
5 distinct recall campaigns
1,000 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Back Over Prevention: Sensing System: Camera is the most frequently named component, appearing in 8 of 24 complaints (33.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 3 | 12.5% |
| Braking behavior | 3 | 12.5% |
| Electrical and battery issues | 2 | 8.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Back Over Prevention: Sensing System: Camera | 8 |
| Electrical System | 4 |
| Back Over Prevention: Warnings | 3 |
| Tires | 3 |
| Unknown Or Other | 3 |
| Tires:Pressure Monitoring And Regulating Systems | 2 |
| Visibility/Wiper | 2 |
| Back Over Prevention | 1 |
Back Over Prevention: Sensing System: Camera: 8; Electrical System: 4; Back Over Prevention: Warnings: 3; Tires: 3; Unknown Or Other: 3; Tires:Pressure Monitoring And Regulating Systems: 2; Visibility/Wiper: 2; Back Over Prevention: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 23 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 15 |
| 2026 | 6 |
2023: 1; 2024: 2; 2025: 15; 2026: 6
Pattern summary
Back Over Prevention: Sensing System: Camera leads the component reports. Transmission and shifting appears in 3 complaint narratives. Braking behavior appears in 3 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11558483 · 2023-12-05 (December 5, 2023)
In the dark, when shifting into reverse, the backup camera is unreasonably dark and driver cannot see surroundings if there is no external lighting.
Owner-reported narrative. Look up ODI 11558483 at NHTSA ↗
Owner report 11569417 · 2024-02-02 (February 2, 2024)
My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.
Owner-reported narrative. Look up ODI 11569417 at NHTSA ↗
Owner report 11610183 · 2024-08-22 (August 22, 2024)
The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate. The contact stated that the dealer and the manufacturer were notified of the issue but offered no assistance. The vehicle was not repaired. The contact stated that while reversing, the vehicle was unsafe due to the limited visibility from the back over protection lighting. The failure mileage was approximately 1,000.
Owner-reported narrative. 1,000 miles reported. Look up ODI 11610183 at NHTSA ↗
Owner report 11635408 · 2025-01-11 (January 11, 2025)
I believe that my 2024 polestar 2 suffered a critical failure with the parking brake/weight sensor interlock. While parked in my driveway, (on incline) I parked my vehicle, opened the door (which should also engage the parking brake) and exited my vehicle. The vehicle at this time appeared to be in park. I closed my vehicle door, walked away, and approximately 4 seconds later, my vehicle rolled in reverse to the bottom of my driveway. I acknowledge that there is snow on the ground as seen by my security camera. However upon additional review, …
Owner-reported narrative. Look up ODI 11635408 at NHTSA ↗
Owner report 11647077 · 2025-03-07 (March 7, 2025)
Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but it’s very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly sw…
Owner-reported narrative. Look up ODI 11647077 at NHTSA ↗
Owner report 11659531 · 2025-05-07 (May 7, 2025)
Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon.
Owner-reported narrative. Look up ODI 11659531 at NHTSA ↗
Owner report 11669946 · 2025-06-28 (June 28, 2025)
Back up camera does not always work. Says "camera not available" even after the most recent software update.
Owner-reported narrative. Look up ODI 11669946 at NHTSA ↗
Owner report 11670574 · 2025-07-01 (July 1, 2025)
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Owner-reported narrative. Look up ODI 11670574 at NHTSA ↗
Recall history
5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
24V477000 · Equipment:Electrical:Infotainment:Software | Back Over Prevention: Sensing System: Camera
Reported: 2024-06-26 (June 26, 2024)
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
NHTSA campaign record ↗24V939000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2024-12-18 (December 18, 2024)
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2024 Polestar 2 electric vehicles. The clamps may be improperly crimped on the driver's side inner far side air bag module (FSAB), which can cause the air bag to deploy improperly.
Consequence: An air bag that deploys improperly may not protect the driver as intended during a crash, increasing the risk of injury.
Remedy: Dealers will replace the driver's side inner FSAB, free of charge. Owner notification letters were mailed January 17, 2025. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1044.
NHTSA campaign record ↗25V280000 · Back Over Prevention:Software
Reported: 2025-04-25 (April 25, 2025)
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.
NHTSA campaign record ↗25V409000 · Service Brakes | Service Brakes, Hydraulic:Power Assist:Electric:Control Module:Software
Reported: 2025-07-02 (July 2, 2025)
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
Consequence: A loss of brake function increases the risk of a crash.
Remedy: Owners are advised not to use "One Pedal Drive" until the repair has been completed. Polestar has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 18, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1061.
NHTSA campaign record ↗25V615000 · Back Over Prevention:Software
Reported: 2025-09-15 (September 15, 2025)
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Consequence: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.
NHTSA campaign record ↗