2002 Mercury MOUNTAINEER: complaints, problems and recalls

CONSUMER LEFT HER REAR BACK HATCH OPEN, AND CLOSED THE GARAGE DOOR. THE HATCH GLASS EXPLODED UPON IMPACT OF THE GARAGE DOOR. CONSUMER FEELS THAT "THE GLASS IN UNSAFE , CAUSE IF THE GLASS HAD IMPLODE IN AN ACCIDENT, IT COULD OF CAUSE SERIOUS INJURIES TO THE OCCUPANT. PLEASE PROVIDE MORE DETAILS. TS ORIG PART OF LIFTGATE INVEST, BUT LATER DET. TO BE NOT RELATED TO INVESTIGATION_PCO

Owner-reported narrative. 9,000 miles reported. Look up ODI 10001166 at NHTSA ↗

CONSUMER STATES VEHICLE SUFFERED SUDDEN ACCELERATION WHEN SHIFTED FROM PARK INTO DRIVE, VEHICLE COLLIDES WITH LIGHT POLE DAMAGING THE FRONT OF THE VEHICLE. AND NEITHER OF THE AIR BAGS DEPLOY. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS

Owner-reported narrative. Look up ODI 10004531 at NHTSA ↗

THE SIDE AIR BAGS IN MY 2002 MERCURY MOUNTAINEER DEPLOYED FOR NO REASON. ALTHOUGH NO ONE WAS SERIOUSLY INJURED BECAUSE THE CAR WAS TRAVELING AT LESS THAN 5 MILES PER HOUR AT THE TIME, THIS COULD HAVE BEEN A SERIOUS SITUATION. FORD'S RESPONSE HAS BEEN LESS THAN SATISFACTORY. DESPITE THE FACT THAT I PROMPLTLY NOTIFIED FORD OF THE INCIDENT, NO ONE AT FORD'S CONSUMER AFFAIRS DEPARTMENT HAS CONTACTED ME TO INVESTIGATE THE PROBLEM AS PROMISED. IN FACT, WHEN I CALLED FORD ON MARCH 1, 2003 TO FOLLOW-UP, A TELEPHONE REPRESENTATIVE INFORMED ME THAT F…

Owner-reported narrative. 4,700 miles reported. Look up ODI 10008291 at NHTSA ↗

VEHICLE RELEASES EXTREMELY BAD/ OVER POWERING SULFUR SMELL AT UNEVEN INTERVALS WHILE DRIVING OR STOPPED. IT CAN EVEN BE SMELLED INSIDE THE CABIN. HAPPENS 5 OR 6 TIMES ON A NORMAL DAY. MERCURY SAYS THEY ARE AWARE OF PROBLEM AND HAD IT ON A FEW OTHER VEHICLES, BUT DON'T KNOW HOW TO FIX IT. MERCURY TOLD ME TO SWITCH BRANDS OF GAS- THAT HAS NOT WORKED. *JB

Owner-reported narrative. 20,000 miles reported. Look up ODI 10011067 at NHTSA ↗

2002 MERCURY MOUNTAINEER WITH GOODYEAR EAGLE LS (ORIGINAL EQUIPMENT). THE TWO FRONT TIRES HAVE DEVELOPED BUBBLES IN THE SIDEWALL. THE VEHICLE HAS APPROXIMATELY 15000 MILES. *NLM

Owner-reported narrative. Look up ODI 10018497 at NHTSA ↗

MOON ROOF MAKES NOISE CAN NOT TRAVEL WITH WINDOWS DOWN. *NLM

Owner-reported narrative. Look up ODI 10020987 at NHTSA ↗

THE FRONT END DASH HAS A VERY LOUD RATTLE WHILE LETTING UP ON THE GAS OR DEPRESSING THE BRAKE THE VEHICLE HAS BEEN IN THE SHOP FIVE TIMES. THEY HAVE READJUSTED THE A/C LINES MANY TIMES, TIGHTENED ITEMS IN THE ENGINE, AND REPLACED A MISSING BOLT IN THE FIREWALL. IT WAS FIXED ONCE THAT LAST A COUPLE OF MONTHS, BUT THE NOISE IS BACK. IT WILL BE GOING IN THE SHOP FOR THE SIXTH TIME. ALSO, THERE IS A SQUEAK WHEN GOING OVER BUMPS. IT HAS BEEN IN THE SHOP TWICE AND THEY REPLACED THE BALL BEARING JOINTS. HOWEVER, THE SQUEAK IS BACK.*AK

Owner-reported narrative. Look up ODI 10021402 at NHTSA ↗

THE VEHICLE TRANSMISSION SLIPPED, JUMPED AND MADE CLUNKING NOISES. THE STEERING COLUMN LOCKED UP. THE REAR HATCH FELL ONTO THE CONSUMERS HEAD WHICH RESULTED IN RETINAL DETACHMENT AND BALANCE TROUBLE. *MR *PH *AK *NLM PE04045.PCO

Owner-reported narrative. 883 miles reported. Look up ODI 10022342 at NHTSA ↗

Reported: 2001-05-24 (May 24, 2001)

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.

Consequence: OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.

Reported: 2009-10-13 (October 13, 2009)

FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.

Consequence: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.

Remedy: FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.