2010 Mercury MILAN HYBRID: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
59 owner complaints analyzed
0 distinct recall campaigns
76,680 mi median reported failure mileage
Scope: 2010 model year. Data snapshot: . 50 complaints include usable failure mileage.
Most common problems
Steering is the most frequently named component, appearing in 16 of 59 complaints (27.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 17 | 28.8% |
| Braking behavior | 11 | 18.6% |
| Electrical and battery issues | 3 | 5.1% |
| Transmission and shifting | 1 | 1.7% |
| Engine operation | 1 | 1.7% |
| Fuel system concerns | 1 | 1.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Steering | 16 |
| Air Bags | 9 |
| Electrical System | 8 |
| Power Train | 8 |
| Engine | 6 |
| Fuel/Propulsion System | 6 |
| Exterior Lighting | 5 |
| Service Brakes | 4 |
Steering: 16; Air Bags: 9; Electrical System: 8; Power Train: 8; Engine: 6; Fuel/Propulsion System: 6; Exterior Lighting: 5; Service Brakes: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 11 |
| 50,000 to 74,999 | 12 |
| 75,000 to 99,999 | 14 |
| 100,000 to 149,999 | 7 |
| 150,000 and above | 5 |
Under 25,000: 1; 25,000 to 49,999: 11; 50,000 to 74,999: 12; 75,000 to 99,999: 14; 100,000 to 149,999: 7; 150,000 and above: 5
75,000 to 99,999 miles has the most reports with usable mileage (14). 9 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2014 | 11 |
| 2015 | 10 |
| 2016 | 5 |
| 2017 | 15 |
| 2018 | 8 |
| 2019 | 4 |
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 1 |
| 2025 | 1 |
2014: 11; 2015: 10; 2016: 5; 2017: 15; 2018: 8; 2019: 4; 2020: 1; 2021: 2; 2022: 1; 2023: 1; 2025: 1
Pattern summary
Steering leads the component reports. Steering behavior appears in 17 complaint narratives. Braking behavior appears in 11 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10598088 · 2014-06-13 (June 13, 2014)
WHILE DRIVING ON FREEWAY, WARNING LIGHT CAME ON TO HAVE POWER STEERING SERVICED. NO PROBLEM STEERING THE CAR AT THAT TIME, BUT AFTER STOPPING AND TURNING OFF ENGINE, THE POWER ASSIST HAD BEEN DISABLED AND I COULD NOT STEER THE CAR. MANAGED TO GET IT TO A DEALER IN SENACA FALLS, NY, WHO RESET THE SYSTEM, BUT COULD NOT FIND CAUSE AND HE REFUSED TO CHARGE ME FOR THE WORK, AS I WAS TRAVELING ACROSS STATE AND HE DID NOT WANT LIABILITY IF SOMETHING HAPPENED. I AM CONCERNED ABOUT DEFECT IN STEERING AND THE RISK THAT THIS COULD HAPPEN TO ME WHILE DR…
Owner-reported narrative. 35,000 miles reported. Look up ODI 10598088 at NHTSA ↗
Owner report 10599148 · 2014-06-18 (June 18, 2014)
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 70 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER AND AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT MENTIONED THAT THE ACCELERATOR PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE CONTACT MENTIONED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE INSTRUMENT PANEL FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILA…
Owner-reported narrative. 60,000 miles reported. Look up ODI 10599148 at NHTSA ↗
Owner report 10605963 · 2014-06-25 (June 25, 2014)
DRIVING 65 MPH ON INTERSTATE; CAR STOPPED ACCELERATING, STARTING DROPPING IN SPEED. PRESSED ACCELERATOR UNTIL ON FLOOR, WOULD NOT ACCELERATE, ONLY CONTINUED DECREASING IN SPEED. "WRENCH" INDICATOR APPEARED ON VEHICLE ELECTRONIC DASHBOARD. STOPPED. WHEN TURNED OFF AND BACK ON WRENCH WAS GONE, CAR WOULD ACCELERATE, BUT SEEMED TO BE "MISSING". TOOK TO DEALER FOR REGULAR OIL CHANGE AND MAINTENANCE, ASKED THEM TO CHECK. THEY DIDN'T FIND ANYTHING. 4 DAYS AFTER GETTING IT CHECK SAME PROBLEM OCCUR ED. THEN 2 DAYS AFTER THAT IT OCCURRED AGAIN, AND …
Owner-reported narrative. 59,000 miles reported. Look up ODI 10605963 at NHTSA ↗
Owner report 10616704 · 2014-07-28 (July 28, 2014)
THE CAR WOULD INEXPLICABLY STOP DURING DRIVING AND DISPLAY THE RED TRIANGLE WITH THE MESSAGE STOP SAFELY INTERMITTENTLY SOON AFTER THE TIME IT WAS BOUGHT. BUT UPON TURNING IT OFF IT WOULD RESTART. THE DEALERSHIPS DID NOT FIND ANYTHING TO FIX. THE RED TRIANGLE DISPLAY AND SUDDEN LOSS OF POWER WHILE DRIVING DEFECT STEADILY WORSENED AND BECAME SO FREQUENT THAT IT INTERFERED WITH DRIVING. BUT EACH TIME THE CAR WOULD RESTART AND DRIVE. IT WAS AGAIN REPORTED TO YOUR DEALERSHIP WHEN IT WAS BROUGHT IN FOR SERVICE AT ABOUT 48,000 MILES. AGAIN I WAS TOLD…
Owner-reported narrative. 55,000 miles reported. Look up ODI 10616704 at NHTSA ↗
Owner report 10629920 · 2014-09-01 (September 1, 2014)
WHEN DRIVING ON THE EXPRESSWAY, THE STEERING WAS JERKY AND STICKING. I GOT AN ERROR MESSAGE SAYING "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC". TODAY, WHEN I WENT TO START THE CAR, I HAVE THE MESSAGE SAYS "SERVICE POWER STEERING NOW" AND THE WHEEL WILL NOT TURN. *TR
Owner-reported narrative. 51,000 miles reported. Look up ODI 10629920 at NHTSA ↗
Owner report 10631748 · 2014-09-09 (September 9, 2014)
MY 2010 MERCURY MILAN HYBRID THREW THE WRENCH LIGHT TWICE LAST WEEK. BOTH TIMES, IT LOST NEARLY ALL POWER, AND I HAD TO COME TO A COMPLETE STOP ON THE HIGHWAY. MY FORD DEALER DETERMINED IT WAS THE THROTTLE BODY, FORCING THE VEHICLE INTO A SOFTWARE ENFORCED LIMP MODE. UPON DOING SOME RESEARCH I DISCOVERED THAT THROTTLE BODIES IN MILANS, FUSIONS, AND OTHER VEHICLES HAVE BEEN COVERED BY CUSTOMER SATISFACTION PROGRAM 13N03 FOR 150,000 MILES & 10 YEARS. FOR SOME REASON THE HYBRID MODEL HAS BEEN EXCLUDED FROM THE PROGRAM, INCLUDING A SOFTWARE UPDATE…
Owner-reported narrative. 54,700 miles reported. Look up ODI 10631748 at NHTSA ↗
Owner report 10632974 · 2014-09-13 (September 13, 2014)
WHILE DRIVING THE VEHICLE ON THE HIGHWAY ON 9/2, THE WRENCH WARNING LIGHT CAME ON AND THE CAR LOST POWER AND STARTED SHAKING. WE HAD TO DODGE TRAFFIC TO LIMP OFF THE ROAD AND STOPPED THE ENGINE. UPON STARTING AGAIN, THE WARNING LIGHT WAS CLEARED AND WE HESITANTLY DROVE HOME. WE CALLED THE LOCAL FORD DEALERSHIP AND WERE TOLD THAT IF THE LIGHT CAME ON AGAIN, TO NOT SHUT OFF THE ENGINE AND TO DRIVE DIRECTLY TO THE DEALERSHIP. THE NEXT DAY (9/3) MY WIFE WAS DRIVING THE CAR ALONE AND THE WARNING CAME ON AGAIN, SHE LOST SPEED AND THE VEHICLE STARTED …
Owner-reported narrative. 33,150 miles reported. Look up ODI 10632974 at NHTSA ↗
Owner report 10648307 · 2014-10-17 (October 17, 2014)
I HAVE A 2010 MERCURY MILAN. THIS HAS BEEN AN INTERMITTENT PROBLEM: SOMETIMES THE CAR FEELS LIKE IT DOES A HARD GEAR SHIFT--THE WRENCH LIGHT COMES ON AND THE CAR LOSES POWER. I STILL HAVE POWER STEERING AND POWER BRAKES BUT PRESSING ON THE GAS DOES NOTHING. IF I TURN OFF THE ENGINE AND RESTART, IT IS FINE--SOMETIMES FOR A FEW MINUTES AND SOMETIMES FOR A FEW MONTHS. *TR
Owner-reported narrative. 74,000 miles reported. Look up ODI 10648307 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.