2014 Mercedes Benz SPRINTER 2500: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
22 owner complaints analyzed
1 distinct recall campaigns
35,000 mi median reported failure mileage
Scope: 2014 model year. Data snapshot: . 11 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 8 of 22 complaints (36.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 2 | 9.1% |
| Engine operation | 1 | 4.5% |
| Steering behavior | 1 | 4.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 8 |
| Engine | 3 |
| Unknown Or Other | 3 |
| Vehicle Speed Control | 3 |
| Fuel/Propulsion System | 2 |
| Service Brakes | 2 |
| Electrical System:Instrument Panel:Speedometer/Odometer | 1 |
| Engine And Engine Cooling | 1 |
Air Bags: 8; Engine: 3; Unknown Or Other: 3; Vehicle Speed Control: 3; Fuel/Propulsion System: 2; Service Brakes: 2; Electrical System:Instrument Panel:Speedometer/Odometer: 1; Engine And Engine Cooling: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 2 |
Under 25,000: 5; 25,000 to 49,999: 1; 50,000 to 74,999: 2; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 2
Under 25,000 miles has the most reports with usable mileage (5). 11 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2015 | 3 |
| 2016 | 1 |
| 2017 | 3 |
| 2018 | 6 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 2 |
| 2023 | 2 |
| 2025 | 1 |
2015: 3; 2016: 1; 2017: 3; 2018: 6; 2020: 1; 2021: 3; 2022: 2; 2023: 2; 2025: 1
Pattern summary
Air Bags leads the component reports. Braking behavior appears in 2 complaint narratives. Engine operation appears in 1 complaint narratives. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10695197 · 2015-03-18 (March 18, 2015)
THE DAY I PURCHASED THE VAN WHILE STILL AT THE DEALER A WARNING CHIME CAME ON AND NO ONE COULD FIGURE OUT WHAT IS WRONG THEN IT FINALLY WENT AWAY BY ITSELF. THAT HAPPENED SEVERAL TIMES SINCE I PURCHASED IT LAST AUGUST. I TOOK IT TO TWO MERCEDES DEALERS BUT NO USE. I ALSO EXPERIENCED A DRASTIC DROP IN FUEL MILEAGE IT SUDDENLY DROPPED FROM AROUND 19 TO 13.5 MPG AT THAT TIME I NOTICED GRINDING NOISE ALL THAT WAS REPORTED TO THE DEALER. ON 2/27/2015 AT 2:15 AM A LOUD KNOCK ON THE DOOR WOKE US UP THE PERSON WAS AN UNDERCOVER POLICE OFFICER THAT HAPP…
Owner-reported narrative. 8,000 miles reported. Look up ODI 10695197 at NHTSA ↗
Owner report 10706144 · 2015-04-16 (April 16, 2015)
CAR HAS BEEN DRIVING NORMALLY FOR SEVERAL MIN AT HIGHWAY SPEEDS. WHILE STOPPED AT STOPLIGHT OR WHILE DRIVING SLOWLY THROUGH A PARKING LOT THE VEHICLE WILL STALL AND SHUT OFF. THE VEHICLE DOES RESTART WHEN TURNED TO OFF POSITION AND RESTARTED. NO CHECK ENGINE LIGHTS ILLUMINATE AFTERWARD AND VEHICLE DRIVES NORMALLY AFTER RESTARTING. HAS OCCURRED APPROX 10X OVER PAST FEW MONTHS. CONCERNING BECAUSE NOW IT IS OCCURRING WHILE THE VEHICLE IS IN MOTION AND RESULTS IN LOSS OF POWER, POWER STEERING AND ITS UNSAFE. CAR IS NEW AND STILL COVERED UNDER WARR…
Owner-reported narrative. 22,000 miles reported. Look up ODI 10706144 at NHTSA ↗
Owner report 10810183 · 2015-12-14 (December 14, 2015)
AIR CONDITION ON TOP THE ROOF LEAK,EVERY TIME IS RAIN LEAKS ON THE PASSENGERS.
Owner-reported narrative. 11,100 miles reported. Look up ODI 10810183 at NHTSA ↗
Owner report 10908843 · 2016-09-23 (September 23, 2016)
EVENT DATA RECORDER MISSING FROM SPRINTERS. I WAS INVOLVED IN A HIGH SPEED CRASH. I WON'T GO INTO DETAILS AT THIS TIME PENDING THE INVESTIGATIONS. BUT I LEARNED THAT THERE IS NO "EDR" EVENT DATA RECORDERS ON THE SPRINTERS. WHEN I LEARNED OF THESE AND WHAT THEY DO IN THE EVENT OF A CRASH I WAS DISAPPOINTED THAT MERCEDES ELECTED TO NOT INSTALL ONE ON THESE VEHICLES. FOR ME PERSONALLY IT WOULD HAVE BEEN VALUABLE INFORMATION TO KNOW WHAT WHEN ON IN THE SECONDS PRIOR TO THE CRASH. NOT SURE THIS WILL COME TO ANYTHING BUT I PERSONALLY BELIEVE THAT ALL…
Owner-reported narrative. 35,000 miles reported. Look up ODI 10908843 at NHTSA ↗
Owner report 11046230 · 2017-11-15 (November 15, 2017)
TAKATA RECALL - HEN WILL I GET MY DEFECTIVE AIR BAG REPLACED? MY SERVICE PROIDER HAS BEEN UNABLE TO SCHEDULE A REPLACEMENT BECAUSE THEY DO NOT HAVE PARTS.
Owner-reported narrative. Look up ODI 11046230 at NHTSA ↗
Owner report 11048018 · 2017-11-22 (November 22, 2017)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ARROWHEAD (9260 W BELL RD, PEORIA, AZ 85382 [phone removed]) AND I-STATE TRUCK CENTER (8950 ELDORADO ST NE, MINNEAPOLIS, MN 55449 [phone removed]) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR …
Owner-reported narrative. Look up ODI 11048018 at NHTSA ↗
Owner report 11055013 · 2017-12-15 (December 15, 2017)
I WAS PROVIDED A NOTICE OF AN AIRBAG RECALL OVER TWO YEARS AGO ON A THREE YEAR OLD VEHICLE. THE DEALERS SAYS THEY HAVE BEEN WAITING FOR PARTS. I HAVE CALLED MERCEDES NATIONAL AND THEY SAID THERE IS NOTHING I CAN DO. IT APPEARS NOTHING IS HAPPENING AND NO ONE HAS A SOLUTION YET I DRIVE A VEHICLE EVERYDAY ALL DAY THAT COULD EXPLODE ON ME AND SEND METAL FRAGMENTS INTO MY FACE AND NECK. THIS IS STRESSFULL AND I HAVE SEND A LETTER TO MY FAMILY MEMBERS TO DOCUMENT THIS AND SUE ALL INVOLVED IF I END UP PASSING AWAY OVER THIS WHILE WAITING IN LIMBO. TH…
Owner-reported narrative. 5,000 miles reported. Look up ODI 11055013 at NHTSA ↗
Owner report 11064820 · 2018-01-25 (January 25, 2018)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE DEALER (MERCEDES-BENZ OF ANAHEIM, 5395 E LA PALMA AVE, ANAHEIM, CA 92807, [phone removed]) SCHEDULED AN APPOINTMENT FOR NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT A TECHNICIAN WAS TO COME TO THE LOCATION TO PROVIDE THE REPAIR, BUT THE APPOINTMENT WAS CANCELLED THIRTY MINUTES BEFORE IT WAS SCHEDULED, INDICATING THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WO…
Owner-reported narrative. Look up ODI 11064820 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
14V764000 · Engine And Engine Cooling:Engine:Diesel
Reported: 2014-12-01 (December 1, 2014)
Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Consequence: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Remedy: Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
NHTSA campaign record ↗