2019 Mercedes-Benz GLA 250: complaints, problems and recalls

TL* THE CONTACT WAS LEASING THE 2019 MERCEDES BENZ GLA250. THE CONTACT STATED THAT WHILE STOPPED SHE ATTEMPTED TO SHIFT TO PARK HOWEVER, THE VEHICLE SHIFTED INTO REVERSE AS SHE CRASHED INTO AN UNKNOWN OBJECT. THE CONTACT STATED THAT THE VEHICLE THEN WENT INTO DRIVE AT CRASHED INTO A TRUCK. THE SIDE AIR BAGS DEPLOYED BUT NOT THE AIR BAG IN THE STEERING WHEEL. THE CONTACT SUSTAINED BRUISING TO THE CHEST THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT THE FIRE DEPARTMENT ARRIVED FIRST AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED …

Owner-reported narrative. 11,000 miles reported. Look up ODI 11348431 at NHTSA ↗

The vehicle with only 29,775 miles on it, and I bought it new, made a knocking noise in the brakes and the brake pedal jumped up and down at first stop sign when I left my house. I reapplied the brake to see if it would work. It did. I turned onto the highway and within two blocks the vehicle shifted itself into N, a message on dashboard said pull over, contact service immediately. I was able to coast then turn onto a side street. Upon stopping the vehicle, another warning came on the dashboard: Reversing Not Possible Service Required. This veh…

Owner-reported narrative. Look up ODI 11429422 at NHTSA ↗

While driving at various speeds, my car suddenly and without warning goes into neutral. I have to them switch it into drive. It happens several times during a drive and at varying times and varying speeds.

Owner-reported narrative. Look up ODI 11448141 at NHTSA ↗

On December 4th 2021, while driving my airbags deployed without warning or notice. On a normal day at this time I would be traveling on the highway. The impact of the airport was so intense it stunned me and I thought another vehicle made impact. The chemicals of the airbag got al over my clothes, skin, and the interior. The steering column was sent to Germany for review and it was determined it was a technical issue that was not my fault However, in a different circumstance this could have caused a severe problem fatal collision woth anothe…

Owner-reported narrative. Look up ODI 11466514 at NHTSA ↗

I bought this car at end of June, dealership never disclosed information that car had an active recall… I looked it up on NHTSA and sure enough I need a SIM card for emergency service, the site says it will be done over the air wave , I brought it to the Delray Beach Fla dealership who told me they couldn’t update it and had no idea when and how this recall will be handled. I have called the Nhtsa # every day for 2 weeks, no one ever answers the phone, I have left numerous messages, but no call backs, please advise me when and how this recall w…

Owner-reported narrative. Look up ODI 11475853 at NHTSA ↗

The active brake assist front radar sensor is defective. Mercedes Benz USA has failed to provide the part for repair even through the vehicle is only a few years old. They claim the parts on back order until April 2024, which is totally unacceptable. Several Mercedes Benz dealerships in the United States do have the part but refuse to release it to other dealerships.

Owner-reported narrative. Look up ODI 11475972 at NHTSA ↗

I was involved in an auto accident on 3/1/22 I no longer have confidence or feel safe driving the 2019 Mercedes GLA250 after having a minor" accident and repairs totaling $15,008.53. The steering wheel locked and the left tire was knocked out of place. According to Mercedes, repairs were required to the suspension system, new struts, new knuckles, steering gear. I am terrified to continue driving the GLA250 model and am anxious and fearful off having another accident which could very well result in a fatality. The first estimate for repairs to…

Owner-reported narrative. Look up ODI 11476212 at NHTSA ↗

AT 48000 MILES (TPMS) Tire Pressure Monitoring Sensor MALFUNCTION CAUSE AIR VALVE TO BLOWN OUT FROM FROM TIRE AT 65 MILE/HR ON BUSY INTERSTATE WHICH CAUSE VEHICLE TO VEER INTO BUSY TRAFFIC BARELY AVOIDING ACCIDENT MERCEDES NEEDS TO INVESIGATE WHY TMPS FAIL AT 65MI/HRS AND WHILE AIR VALUE BLEW OUT FROM TIRE AND RUN FLAT TIRE BECOME FLAT ON HIWAY

Owner-reported narrative. Look up ODI 11489506 at NHTSA ↗

Reported: 2018-12-19 (December 19, 2018)

Mercedes-Benz USA, LLC (Mercedes) is recalling certain 2018-2019 GLA250 and GLA250 4MATIC vehicles. The sunroof bonding may allow water to leak into the vehicle.

Consequence: Water leaking into the vehicle from around the sunroof may affect the electrical contacts of the window air bag, potentially causing the window air bag to not deploy as intended, increasing the risk of injury in the event of a crash.

Remedy: Mercedes has notified owners, and dealers will inspect the bonding of the panorama sliding sunroof and the electrical contacts of the window air bag on the affected vehicles, replacing the components as necessary, free of charge. The recall began April 12, 2019. Owners may contact Mercedes customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030006.

Reported: 2019-02-26 (February 26, 2019)

Mercedes-Benz USA, LLC (Mercedes) is recalling certain 2018-2019 GLA-250 and GLA250 4MATIC vehicles. An incorrect rear seat back covering carpet could have been installed on the split-rear seat back. As a result, the child seat anchorage point (top tether) on the center positon of the rear seat may be covered and inaccessible for use. As such, these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."

Consequence: If the upper anchorage point is covered, the child seat will not be able to be secured as intended in the center position of the rear seat, increasing the risk of injury in the event of a crash.

Remedy: Mercedes will notify owners, and dealers will check the rear seat back covering carpet on the affected vehicles and replace it if necessary, free of charge. The recall began April 6, 2019. Owners may contact Mercedes-Benz's customer service at 1-800-367-6372. Mercedes' number for this recall is 2019030003.

Reported: 2019-08-12 (August 12, 2019)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 GLA250 and GLA250 4MATIC vehicles. The left anchor plate of the rear middle seatbelt may be loose.

Consequence: The seatbelt for a passenger seated in the rear middle seating position might not be properly secured, which could increase the risk of an injury in the event of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the left anchor plate of the rear middle seatbelt, correcting its installation as necessary, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080010.

Reported: 2020-10-30 (October 30, 2020)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 GLA250 vehicles. The engine compartment fusebox may come loose over time, potentially damaging fuses and disrupting certain vehicle functions such as engine, power steering assist, electronic stability control (ESP), and Active Brake Assist.

Consequence: A loss of engine operation, power steering assist, ESP system, or Active Brake Assist can increase the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the engine compartment fusebox mounting and correct it, as necessary, free of charge. The recall began December 11, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020110007.

Reported: 2021-01-29 (January 29, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 GLA 250 vehicles. The power supply for the automatic transmission control unit might be interrupted while driving, possibly causing the transmission to shift into neutral.

Consequence: If the transmission shifts into neutral while driving, there would be loss of drive power, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will replace the transmission control unit, free of charge. The recall began March 18, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021020038.

Reported: 2021-02-05 (February 5, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Reported: 2021-02-12 (February 12, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

Reported: 2021-03-19 (March 19, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Consequence: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2021-12-13 (December 13, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.

Consequence: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.

Remedy: Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.

Reported: 2022-05-20 (May 20, 2022)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Reported: 2023-12-15 (December 15, 2023)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Consequence: A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.