2015 Mercedes-Benz CLS400: complaints, problems and recalls

DESPITE NHTSA RECALL # 15V137 WAS ISSUED ON MARCH 12TH,2015 I WAS SOLD A CLS400 ON MARCH 14TH. NEITHER AT TIME OF SALE NOR THEREAFTER I WAS NOTIFIED ABOUT THIS RECALL. IT SEEMS THAT DEALERSHIP WAS IN VIOLATION OF MERCEDES BENZ USA'S STOP-SALE ORDER ISSUED TO DEALERS ON MARCH 13TH.

Owner-reported narrative. 30 miles reported. Look up ODI 10721652 at NHTSA ↗

THIS IS THE 2ND TIME MY 2015 CLS400 MERCEDES HAS BEEN RETURNED TO THE DEALERSHIP FOR THIS REOCCURRING PROBLEM OF THE ELECTRONIC COMMAND SYSTEM TOTALLY SHUTTING DOWN WHILE THE VEHICLE IS BEING DRIVEN ON THE STREET AND FRWY.NAVIGATION BLINKS ON & OFF,SIDE VIEW MIRRORS FOLD IN & OUT WHILE VEHICLE IS BEING DRIVEN,RADIO TURNS ON & OFF,ELECTRONIC BRAKING SYSTEM ACTIVATED ITSELF WHILE I WAS DRIVING ON THE FRWY & AROUND TOWN,KEYLESS ENTRY WOULD NOT WORK SO I HAD TO USE THE MANUAL KEY TO GET INTO VEHICLE & REMOVE PUSH START BUTTON TO INSERT THE KEY TO S…

Owner-reported narrative. 9,000 miles reported. Look up ODI 10778277 at NHTSA ↗

TOTAL ELECTRICAL FAILURE WHICH IS CAUSING COMMAND SYSTEM TO POWER ON/OFF WHILE VEHICLE IS BEING DRIVEN,NOT ALLOWING ME TO USE NAVIGATION,WINDOWS(ROLLING UP&DOWN OR NOT WORKING AT ALL),SIDE VIEW MIRRORS(FLIPPING OUT & IN,WHILE VEHICLE IS BEING DRIVEN)AIR CONDITIONING,RADIO TURNING ITSELF OFF/ON.ELECTRONIC BREAKING SYSTEM ACTIVATING ITSELF WHILE VEHICLE IS BEING DRIVEN,SPEEDOMETER NOT WORKING.KEYLESS FUNCTIONS NOT WORKING HAD TO REMOVE HARD KEY MANUALLY TO OPEN CAR DOOR & REMOVE PUSH BUTTON STARTER MANUALLY TO INSERT KEY.THE CAR IS UNSAFE TO DRIV…

Owner-reported narrative. 10,000 miles reported. Look up ODI 10783487 at NHTSA ↗

CLS 400 4 MAGIC 2015. REAR TIRES WEARING FROM INSIDE OF TIRE AT 36,000 MILES. LOOKING AT TIRES FROM OUTSIDE AND TOP LOOKS GREAT AS IF TIRES ARE IN GOOD SHAPE. LUCKILY WHILE ON HIGH WAY TIRE BEGAN TO DEFLATE BEFORE COMING APART AT 60 MPH. 😥

Owner-reported narrative. 36,500 miles reported. Look up ODI 11283121 at NHTSA ↗

THE DRIVER'S SEAT WITH NOT MOVE FORWARD OR BACKWARDS

Owner-reported narrative. 43,500 miles reported. Look up ODI 11318825 at NHTSA ↗

A FEW TIMES A MONTH, THE EMERGENCY BRAKE LIGHT COMES ON AND THE CAR'S ENGINE AND VOLUME START TO DECREASE. THE TEMPORARY FIX, IS TO RELEASE THE EMERGENCY BRAKE.

Owner-reported narrative. 40,000 miles reported. Look up ODI 11319021 at NHTSA ↗

while going on freeway at 70 mph car came up with code service required do not shift see dealer and lost power had to pull off lane onto shoulder luckily was able to, could not get car to shift or go anywhere could not contact their roadside assistance, this is the third time it has done it too me, this last time could have resulted in a crash and possible death

Owner-reported narrative. Look up ODI 11475315 at NHTSA ↗

2015 mercedes benz CLS 400 - Engine caught fire while in a parking lot approximately 10 minutes after i parked it and went inside department store. The vehicle had no open recalls

Owner-reported narrative. Look up ODI 11504181 at NHTSA ↗

Reported: 2015-02-13 (February 13, 2015)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan, E400 4Matic Sedan and CLS400 4Matic and 2014 CLS63 "S". The affected vehicles have a rubber seal at the back of the engine bay that may temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.

Consequence: If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.

Remedy: MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

Reported: 2015-03-10 (March 10, 2015)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.

Reported: 2015-08-11 (August 11, 2015)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 Mercedes Benz E350, E400, E400 4Matic, E63 4M S AMG, E350 4Matic, E63-4M S AMG, 2015 CLS400, CLS400 4Matic, CLS550, CLS63-4M "P" AMG, and CLS550 4Matic vehicles manufactured April 16, 2015, to April 22, 2015. The integral steel cable that secures the rubber seal to the bulkhead might have been damaged due to the supplier rework of the rubber seal. In the event the rubber seal is not properly secured around the engine compartment, it is possible for the rubber seal to temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.

Consequence: If the rubber seal falls into the engine compartment, it may contact parts of the engine or exhaust system, increasing the risk of a fire.

Remedy: MBUSA will notify owners, and dealers will replace the rubber seal, in the engine compartment, free of charge. The recall began on September 2, 2015. MBUSA's number is 2015080001. Owners may contact MBUSA customer service at 1-201-573-5339.

Reported: 2019-11-01 (November 1, 2019)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.