2020 Mercedes-Benz AMG GT: complaints, problems and recalls

IN A BUSY INTERSECTION I WAS MAKING A LEFT TURN, AS I WAS EDGING OUT MY CAR DIED, EVERYTHING STOPPED, A QUICK MALFUNCTION ERROR WAS SEEN ON DISPLAY. TOOK MY 5 TRIES TO GET GOING AND PULL OFF, VERY SCARY, MY WIFE HAS THE SAME 2020 MODEL, SHE HAD THE SAME ISSUE TWO HOURS LATER, IT WAS THE HOTTEST DAY TO DATE IN PHOENIX, BOTH CARS WERE OUTSIDE, SHE WAS LEAVING HER PARKING LOT AT WORK WHEN IT HAPPENED. TWO CARS THE SAME MODEL, SAME DAY HAVE TIS ISSUE WITH LESS THAN 3K MILES, BOTH CARS ARE IN THE SHOP, 8 DAYS AND COUNTING, I FILED A COMPLAINT …

Owner-reported narrative. 3,000 miles reported. Look up ODI 11339593 at NHTSA ↗

WHILE LEAVING WORK AND MAKING A RIGHT TURN MY CAR DIED, A QUICK MALFUNCTION NOTIFICATION CAME ON THE DISPLAY THEN NOTHING. I WAS STUCK IN THE MIDDLE OF THE ROAD. IT TOOK MINUTES TO BE ABLE TO START UP THE CAR AND GET IT TO SHIFT. IT WAS A COMPLETE FAILURE IN MIDDLE OF TRAFFIC. IT'S NOW BEEN AT THE DEALER FOR 16 DAYS. NO END IN SIGHT. MBUSA HAS BEEN HORRIFIC IN THEIR CUSTOMER SERVICE. NOTHING SHOWS ON THE DIAGNOSTIC CHECK. BUT. ON A TEST DRIVE WHILE LEAVING THE CAR IN THE HOT PHOENIX SUN AND IT DID THE SAME FAILURE. THE SAME ISSUE HAPPENED WITH…

Owner-reported narrative. 2,700 miles reported. Look up ODI 11341031 at NHTSA ↗

1)The side cover on the driver’s seat covering the seatbelt harness area detaches from the seat. The defect has been shown to the Mercedes dealer, Autohaus on Eden of Northbrook, IL several times. The dealer refuses to fix it. 2) The wheel hubcaps fly off during a normal drive of 30 mph risking injuries to other vehicles. The recall has been issued by NHTSA, but the same dealer refuses to acknowledge and fix it.

Owner-reported narrative. Look up ODI 11462109 at NHTSA ↗

The recently completed recall on this vehicle back in 2021 last year for the wheel hub caps. Approximately two days ago, I drove it off the dealership and after I got home I noticed the wheel hub cap was missing from my passenger side. This is a known hazard and hasn't been remedied correctly from the last recall service it had and I'm sure it fell off again. Would I be able to get this replaced for free? Because the dealership told me it wouldn't be covered under warranty and they're asking me to fork over $120 for a plastic hub cap.

Owner-reported narrative. Look up ODI 11476730 at NHTSA ↗

Reported: 2020-04-21 (April 21, 2020)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 AMG GT vehicles. The emergency call system (eCall) communication module may be missing the wiring harness ground line, which may cause the system to relay an inaccurate vehicle location, and restrict the ability to communicate verbally with the call center.

Consequence: An inaccurate vehicle location or the inability to communicate with the call center may delay emergency responders, increasing the risk of injury in the event of an emergency.

Remedy: MBUSA will notify owners, and dealers will repair the wiring harness of the communication module, free of charge. The recall began July 2, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060010.

Reported: 2020-12-11 (December 11, 2020)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 AMG GT vehicles. The headlights may have been incorrectly aimed too high. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamp, Reflective Devices and Associated Equipment."

Consequence: Incorrectly aimed headlights can reduce the visibility of oncoming traffic, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will check the headlight aim, and correct it, if necessary, free of charge. The recall began January 20, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020120016.

Reported: 2021-02-05 (February 5, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Reported: 2022-05-20 (May 20, 2022)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.