2014 Mercedes-Benz AMG CLA45: complaints, problems and recalls

I WAS DRIVING SOUTH ON US 41 IN LAKE FOREST IL WHEN THE SUNROOF SUDDENLY EXPLODED. THE FABRIC SUNSCREEN WAS ON AND PREVENTED THE GLASS FROM HITTING THE DRIVER OR PASSENGERS.THERE WERE NO BRIDGES IN THE AREA. NOTHING HIT OUR WINDSHIELD EITHER. PHOTOS OF THE DAMAGE SHOWED NO EVIDENCE OF ROCKS OR OTHER OBJECTS MIXED IN WITH THE GLASS FRAGMENTS.COPIES OF THE PHOTOS ARE AVAILABLE BY REQUEST. WE ARE CONCERNED THE SUNROOF WAS DEFECTIVE AND IS A SAFETY HAZARD...UPDATED 10/27/15 *BF UPDATED 11/22/2017*CN

Owner-reported narrative. 7,500 miles reported. Look up ODI 10734271 at NHTSA ↗

TAKATA RECALL

Owner-reported narrative. Look up ODI 11045687 at NHTSA ↗

STILL WAITING FROM NOVEMBER 2017 TO NOW FEBRUARY 2018. NO REPLACEMENT NO NOTICE NO NOTHING. PLEASE HELP

Owner-reported narrative. Look up ODI 11074225 at NHTSA ↗

WHILE DRIVING ON THE HIGHWAY APPROXIMATELY 65 MPH IN 7TH GEAR IN THE AUTOMATIC 'DRIVE' TRANSMISSION MODE THE CAR SWITCHED ITSELF INTO NEUTRAL FOR A COUPLE OF SECONDS (LOSING ALL POWER/THROTTLE) UNTIL SWITCHING ITSELF DIRECTLY BACK INTO 7TH GEAR. THEN DID THE SAME THING AGAIN APPROXIMATELY 5 SECONDS LATER. EACH EPISODE OF HAVING NO ACCESS TO POWER IN NEUTRAL LASTED APPROXIMATELY 2 SECONDS.

Owner-reported narrative. 30,000 miles reported. Look up ODI 11152369 at NHTSA ↗

ON 12/26/19 CONTACTED BENZ DEALER IN WEST CALDWELL, NJ. EXPLAINED TO REP. THAT THERE WAS A RECALL ON MY VEHICLE FOR FAULTY AIRBAGS THAT WHEN THEY ARE DEPLOYED HAD METAL AND COULD CAUSE HARM OR DEATH TO PASSENGERS. THE REP INDICATED THAT THEY DO NOT KNOW WHEN MY AIRBAGS WOULD BE REPLACED. SHE PUT IN A CALL TO SERVICE DEPT. SO ME AND MY FAMILY, INCLUDING GRANDCHILDREN HAVE TO RIDE AROUND IN A VERY UNSAFE VEHICLE AND THE BENZ DEALER SEEM AS THOUGH THEY JUST DON'T CARE. THEY SHOULD BE MADE TO GIVE YOU ANOTHER SAFE SUV TO USE UNTIL THE ONE YOU H…

Owner-reported narrative. Look up ODI 11291412 at NHTSA ↗

I JUST REPLACED THE VALVE BODY IN MY VEHICLE AND THE PROBLEM IS STILL THERE I WAS A MERCEDES-BENZ TECHNICIAN AND SOME FRIENDS ADVISE ME TO DO THIS BUT THEN I GOT THE CODE THAT SAID THAT THE Y3/14 WHICH IS LISTED IN THE 2016 MODELS. THIS WAS THE SAME PROBLEM I WAS HAVING AS DESCRIBED IN THE CAMPAIGN. I HAVE UPLOADED A PHOTO WHICH SHOWS THE SAME WHITE 3/14 FROM THE SCANNER. MILEAGE 49K EURO MOTORCAR WOULD NOT WARRANTY TRANS. PLEASE ADVISE [XXX] MERCEDES-BENZ USA, LLC 303 PERIMETER CENTER NORTH, SUITE 202 ATLANTA, GA, 30346 PHONE: [phone removed] …

Owner-reported narrative. 48,234 miles reported. Look up ODI 11397205 at NHTSA ↗

The contact owns a 2014 Mercedes-Benz AMG CLA45. The contact stated while driving 30 MPH, the contact heard a grinding sound coming from underneath the rear of the vehicle. The contact stated no warning light was illuminated. The contact pulled over safely but found no issues. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear differential to be replaced. The dealer changed the differential fluids but did not replace the rear differential. The contact drove the vehicle home and noticed that the vehicl…

Owner-reported narrative. 60,000 miles reported. Look up ODI 11451902 at NHTSA ↗

The contact owns a 2014 Mercedes-Benz CLA45. The contact stated while entering the vehicle, he noticed that the sunroof slider was damaged. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.

Owner-reported narrative. 70,000 miles reported. Look up ODI 11473842 at NHTSA ↗

Reported: 2015-07-06 (July 6, 2015)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Reported: 2017-10-06 (October 6, 2017)

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Reported: 2019-11-01 (November 1, 2019)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Reported: 2021-03-19 (March 19, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Consequence: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2023-12-15 (December 15, 2023)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Consequence: A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.