2009 Mazda MAZDA5: complaints, problems and recalls

TL*THE CONTACT OWNS A 2009 MAZDA 5. THE VEHICLE WAS PARKED ON A HILL WITH THE EMERGENCY SERVICE BRAKE ENGAGED. THE CONTACT OBSERVED THE VEHICLE ROLLING AFTER IT HAD BEEN STATIONARY FOR SEVERAL HOURS. THE VEHICLE CRASHED INTO A MAILBOX. THERE WERE NO INJURIES, BUT THE VEHICLE SUSTAINED A SCRATCH ON THE FRONT BUMPER. ON A SEPARATE OCCASION, THE IDENTICAL FAILURE OCCURRED AND THE VEHICLE CRASHED INTO A RESIDENCE'S STORAGE SHED. THE POLICE WAS NOT CALLED TO THE SCENE. THE VEHICLE SUSTAINED DAMAGES TO THE FRONT BUMPER AND THE FRONT DRIVER'S S…

Owner-reported narrative. 4,000 miles reported. Look up ODI 10264756 at NHTSA ↗

THE STEERING WHEEL STARTED TO UNCONTROLLABLE AND WOBBLING SUDDENLY WHILE DRIVING A FREEWAY AT 60MPH AND ENDED UP CAUSING THE CENTER DIVIDER CRASH. THE VEHICLE WAS PURCHASED ONE MONTH AGO AS BRAND NEW CAR. THE POWER STEERING HAS BEEN DIFFICULT TO HANDLE AND FINALLY CAUSED THIS MAJOR ACCIDENT. THE CAR IS WAITING FOR INSPECTION FROM INSURANCE COMPANY AND THE DEALER REFUSED TO TAKE ANY RESPONSIBILITY. *TR

Owner-reported narrative. 1,200 miles reported. Look up ODI 10265348 at NHTSA ↗

DRIVERS SIDE FLOORMAT RETENTION HOLE SEPARATES AFTER < 5000 MILES ALLOWING MAT TO MOVE FORWARD SO THAT CLUTCH PEDAL CATCHES ON MAT. WHEN CLUTCH PEDAL RELEASED IT PICKS UP THE MAT SO THAT NEXT TIME THE CLUTCH IS PEDAL IS PRESSED THE MAT ALSO CATCHES ON THE BRAKE PEDAL CAUSING UNEXPECTED BRAKING. *TR

Owner-reported narrative. 4,900 miles reported. Look up ODI 10307907 at NHTSA ↗

WHILE DRIVING 10 TO 20 MPH POWER STEERING FAILS FOLLOWED BY ALL ELECTRONICS FLASHING AND THEN BY CAR ENGINE DYING. CONTROL OF CAR IS VERY DIFFICULT AND DANGEROUS. POWER STEERING HAS FAILED ABOUT 20 TIMES ENGINE FAILURE ABOUT 10 TIMES. DEALER TOLD ME THEY FOUND HITS ON THE ONBOARD COMPUTER, WERE ABLE TO REPEAT THE PROBLEM AND EVENTUALLY TRACKED IT DOWN TO THE POWER STEERING. BUT HAVE FAILED TO FIND A PROBLEM. THEY NOW DENY ALL OF THIS. I QUESTION IF THE CAR IS SAFE. *TR

Owner-reported narrative. 500 miles reported. Look up ODI 10318049 at NHTSA ↗

DRIVING 20-309 MPH ON THE 495 BELTWAY DURING RUSH HOUR ON WEDNESDAY, MAY 5TH AROUND 4 PM WHEN THE STEERING WHEEL OF MY NEW 2009 MAZDA 5 BEGINS TO LOCK. THE POWER-STEERING WHEEL LOCK SIGNAL TURNS ON AND HAD TO SLOWLY GET OFF THE BELTWAY. WE HAD TO TURN OFF THE CAR AND TURN IT BACK ON. THANKFULLY WE WERE NOT INJURED. WE DO NOT UNDERSTAND WHY THE STEERING WHEEL LOCKED AND WONDERING IF THERE WERE OTHER COMPLAINTS OUT THERE. *TR

Owner-reported narrative. Look up ODI 10329362 at NHTSA ↗

BROKEN FUEL CAP IN A 2009 MAZDA5... TRIED TO UNSCREW FUEL CAP TO FUEL VEHICLE. IT WOULD NOT COME OFF. TRIED SEVERAL TIMES UNTIL IT BROKE OFF. A QUICK INTERNET SEARCH FOUND DOZENS OF SIMILAR INCIDENTS WITH MAZDA 3'S AND MAZDA 5'S. THE CAP HAS 2 PARTS, THE OUTER PART IS WHAT BROKE OFF, WHILE THE INNER PART REMAINS STUCK. AFTER THE OUTER PART BREAKS OFF, IT BECOMES EVIDENT THE INNER PART IS MISTREADED, SOMETHING NOT EVIDENT WHILE THE CAP IS INTACT. WILL HAVE DEALER REMOVE STUCK PART AND CHECK THIS OUT, AS THERE ARE OBVIOUS SAFETY CONCERN. *TR…

Owner-reported narrative. 19,998 miles reported. Look up ODI 10331765 at NHTSA ↗

1. WAS DRIVING MY 2009 MAZDA5 IN NEW YORK CITY IN HEAVY TRAFFIC. AS I AS GETTING ONTO THE LINCOLN TUNNEL I NOTICED MY POWER STEERING HAD FAILED AND THE WARNING LIGHT WAS ON. AS I WAS IN HEAVY TRAFFIC IN THE TUNNEL I HAD TO DRIVE UNTIL I COULD GET TO A LESS CONGESTED AREA. AFTER STOPPING I TURNED THE CAR OFF TO CALL THE DEALER. WHEN I RESTARTED THE CAR THE POWER STEERING HAD RETURNED. 2: OCCURRED JUST ONCE. 3. I TOOK THE CAR TO A DEALER THE NEXT DAY, AM STILL WAITING FOR RESOLUTION. *TR

Owner-reported narrative. 30,100 miles reported. Look up ODI 10332420 at NHTSA ↗

TL* THE CONTACT OWNS A 2009 MAZDA 5. WHILE DRIVING AT SPEEDS OF 60 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE DEALER REPLACED THE POWER STEERING PUMP, PIPING HOSE AND GASKET. THE MAZDA MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 17,000. UPDATED 11/15/10 *CN

Owner-reported narrative. 17,000 miles reported. Look up ODI 10335334 at NHTSA ↗

Reported: 2010-08-12 (August 12, 2010)

MAZDA IS RECALLING CERTAIN MODEL YEAR 2007-2009 MAZDA3 AND MAZDA5 VEHICLES MANUFACTURED FROM APRIL 2, 2007 THROUGH NOVEMBER 30, 2008. THESE VEHICLES MAY HAVE A CONDITION IN WHICH A SUDDEN LOSS OF POWER STEERING ASSIST COULD OCCUR AT ANY TIME WHILE DRIVING THE VEHICLE.

Consequence: POWER STEERING ASSIST IS SUDDENLY LOST REDUCING THE DRIVER'S ABILITY TO STEER THE VEHICLE AS TYPICALLY EXPECTED, AND INCREASING THE RISK OF A CRASH.

Remedy: MAZDA WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE POWER STEERING PUMP AND LINES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 15, 2010. OWNERS MAY CONTACT MAZDA CUSTOMER ASSISTANCE CENTER AT 1-800-222-5500.

Reported: 2010-11-24 (November 24, 2010)

MAZDA IS RECALLING CERTAIN MODEL YEAR 2009-2010 MAZDA5 VEHICLES MANUFACTURED FROM JUNE 29, 2009, THROUGH APRIL 28, 2010. WATER MAY NOT HAVE BEEN REMOVED COMPLETELY FROM THE HARNESS CONNECTOR OF THE FUEL PUMP DUE TO VARIATIONS IN THE FUEL TANK LEAK CHECK PROCESS PERFORMED BEFORE VEHICLE ASSEMBLY. THE CONNECTOR PIN MAY CORRODE, POTENTIALLY CAUSING THE PIN TO BREAK.

Consequence: THIS COULD LEAD TO AN INOPERATIVE FUEL PUMP, ENGINE STALL AND THE INABILITY TO RESTART THE ENGINE INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE FUEL PUMP CONNECTOR AND IF NECESSARY IT WILL BE REPLACED AND THE HARNESS WILL BE REPAIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 6, 2010. OWNERS MAY CONTACT MAZDA CUSTOMER ASSISTANCE CENTER AT 1-800-222-5500.