2023 Mazda CX-5: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
62 owner complaints analyzed
0 distinct recall campaigns
10,064 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Service Brakes is the most frequently named component, appearing in 11 of 62 complaints (17.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 18 | 29.0% |
| Steering behavior | 6 | 9.7% |
| Electrical and battery issues | 3 | 4.8% |
| Engine operation | 2 | 3.2% |
| Transmission and shifting | 1 | 1.6% |
| Fuel system concerns | 1 | 1.6% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Service Brakes | 11 |
| Engine | 10 |
| Unknown Or Other | 10 |
| Electrical System | 9 |
| Exterior Lighting | 8 |
| Visibility/Wiper | 5 |
| Forward Collision Avoidance: Adaptive Cruise Control | 4 |
| Forward Collision Avoidance: Automatic Emergency Braking | 4 |
Service Brakes: 11; Engine: 10; Unknown Or Other: 10; Electrical System: 9; Exterior Lighting: 8; Visibility/Wiper: 5; Forward Collision Avoidance: Adaptive Cruise Control: 4; Forward Collision Avoidance: Automatic Emergency Braking: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 60 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 13 |
| 2024 | 11 |
| 2025 | 20 |
| 2026 | 18 |
2023: 13; 2024: 11; 2025: 20; 2026: 18
Pattern summary
Service Brakes leads the component reports. Braking behavior appears in 18 complaint narratives. Steering behavior appears in 6 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11503897 · 2023-01-26 (January 26, 2023)
4 month old car and brakes are rusted and rotor is warped. The car is shaky and rear right side grinder. Mechanic said it was safe to drive and that it was a “user error” for being to hard on the brakes. They said they inspected the vehicle and could not determine the “brown liquid” was. They cleaned what I assume was rust and claimed it was safe to drive again. Two weeks and three drives later it is grinding again, smelling smoky, and shaking. I feel unsafe driving the car. There were no warnings or messages when the symptoms first appeared. T…
Owner-reported narrative. Look up ODI 11503897 at NHTSA ↗
Owner report 11523970 · 2023-05-26 (May 26, 2023)
The power liftgate on the 2023 Mazda CX-5 SUV closes with sufficient force that the vehicle owner's manual warns of possible serious injury or even death, and cautions the operator to be sure that people or objects are not in the way of closure. However, the actual design of the overall system permits accidental closure by way of the key fob even when the operator is out of sight of the vehicle. This effectively renders the warnings meaningless, and disregards the safety of people or objects that might be in the way. The vehicle electronics/…
Owner-reported narrative. Look up ODI 11523970 at NHTSA ↗
Owner report 11524247 · 2023-05-28 (May 28, 2023)
Brakes are very poor, car lurches forward at stop lights and you have to stomp the brake pedal to prevent running into the car in front of you.
Owner-reported narrative. Look up ODI 11524247 at NHTSA ↗
Owner report 11529630 · 2023-06-29 (June 29, 2023)
I was driving my new 2023 Mazda CX5 with approximately 1,300 miles in the center lane of a divided highway of the suburbs just north of New York City. I was driving with all windows closed, A/C turned on and the weather was clear, hot and sunny. Without any warning there was a loud and abrupt explosion from within the vehicle. As I looked in my rear view mirror I saw glass blowing in the wind behind me. I suddenly detected wind blowing above my head and realized my sunroof had most likely been the glass I saw behind me. I kept the sunshade…
Owner-reported narrative. Look up ODI 11529630 at NHTSA ↗
Owner report 11530806 · 2023-07-07 (July 7, 2023)
When applying the brakes car surges forward. If put in neutral engine races. Very difficult to bring to a stop with reduced braking. Multiple occurrences. Dealer states vehicle is operating within design perimeters.
Owner-reported narrative. Look up ODI 11530806 at NHTSA ↗
Owner report 11531434 · 2023-07-10 (July 10, 2023)
Car’s (less than a month old)rear glass shattered when shut the driver side door. No prior damage or wild temperature fluctuations. Could have been dangerous if occurred while driving or someone sitting in back seat. Wondering if there’s a defect in glass, or install.
Owner-reported narrative. Look up ODI 11531434 at NHTSA ↗
Owner report 11532978 · 2023-07-18 (July 18, 2023)
The contact owns a 2023 Mazda CX-5. The contact stated that while the vehicle was parked, he observed a crack from the middle of the windshield to the bottom corner of the driver's side windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but was unable to assist with the repair. The failure mileage was 2,802.
Owner-reported narrative. Look up ODI 11532978 at NHTSA ↗
Owner report 11533801 · 2023-07-22 (July 22, 2023)
Brand new 2023 Mazda CX-5 with 150 miles on it experienced unintended acceleration while braking. Pulled into a parking spot with my foot on the brakes but the car didn't stop & even accelerated over a sidewalk and into a building. I experienced a bruise from the seatbelt. Airbags did not deploy. Someone could have been killed if they had been on the sidewalk. Car is currently at an auto body shop to fix the cosmetic damages, and once released, will have the car towed to our local Mazda dealership/service center to get the car inspected. In doi…
Owner-reported narrative. Look up ODI 11533801 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.