2020 Lexus RX: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
45 owner complaints analyzed
1 distinct recall campaigns
31,500 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 21 of 45 complaints (46.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 5 | 11.1% |
| Engine operation | 3 | 6.7% |
| Fuel system concerns | 2 | 4.4% |
| Transmission and shifting | 1 | 2.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 21 |
| Unknown Or Other | 8 |
| Engine | 5 |
| Electrical System | 4 |
| Forward Collision Avoidance: Automatic Emergency Braking | 3 |
| Forward Collision Avoidance: Warnings | 3 |
| Tires | 3 |
| Fuel/Propulsion System | 2 |
Air Bags: 21; Unknown Or Other: 8; Engine: 5; Electrical System: 4; Forward Collision Avoidance: Automatic Emergency Braking: 3; Forward Collision Avoidance: Warnings: 3; Tires: 3; Fuel/Propulsion System: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 43 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2021 | 4 |
| 2022 | 6 |
| 2023 | 3 |
| 2024 | 12 |
| 2025 | 13 |
| 2026 | 7 |
2021: 4; 2022: 6; 2023: 3; 2024: 12; 2025: 13; 2026: 7
Pattern summary
Air Bags leads the component reports. Braking behavior appears in 5 complaint narratives. Engine operation appears in 3 complaint narratives. Fuel system concerns appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11430031 · 2021-08-22 (August 22, 2021)
Was driving into the garage (coasting) very slowly and as I was preparing to step on brake the car revved forward unsuspectedly - I have a video on my ring door bell and you can hear the engine then the squealing of the automatic braking system. I destroyed the adult 3 wheel bicycle that was stored along the wall but that helped the vehicle from crashing through the bricks - I remember shouting “what the hell is happening”. After much research as I knew I did not depress the accelerator in error - I found that this has been a common occurrenc…
Owner-reported narrative. Look up ODI 11430031 at NHTSA ↗
Owner report 11432569 · 2021-09-11 (September 11, 2021)
Just after topping a hill on an Interstate Highway, both lanes of traffic ahead of us came to a sudden and complete stop. I was in left lane and reacted quickly and applied full braking power and managed to stop a foot or 2 from the rear of the stopped car ahead of us. A few seconds later we were hit from the rear by two cars, one, a Black late model Camry, which almost stopped and a 2nd, a large, new German-maker grey SUV, which never applied brakes, destroyed the black Camry behind us and then destroyed our car, when it hit the left rear and…
Owner-reported narrative. Look up ODI 11432569 at NHTSA ↗
Owner report 11437443 · 2021-10-20 (October 20, 2021)
I was driving about 75mph on the interstate and there were no vehicles or other objects near me when my car braked on its own as if there were a vehicle/object in close proximity to the front of my vehicle.
Owner-reported narrative. Look up ODI 11437443 at NHTSA ↗
Owner report 11438784 · 2021-10-31 (October 31, 2021)
Abs actuator noise voice
Owner-reported narrative. Look up ODI 11438784 at NHTSA ↗
Owner report 11461183 · 2022-04-18 (April 18, 2022)
While into a road trip from Florida to Tennessee on I-75 the sunroof spontaneously exploded. The interior sunshade was closed. Otherwise the glass shards would have entered the interior. The glass most likely would have caused cut injuries to the driver (my wife) and I. Also, it may well have caused her to lose control of the vehicle resulting in a very serious accident while driving at 75 mph. My insurance company classified it as vehicle mechanical failure and not covered by my insurance. They indicated this has happen to other vehicles incl…
Owner-reported narrative. Look up ODI 11461183 at NHTSA ↗
Owner report 11462802 · 2022-04-29 (April 29, 2022)
I was driving on the 210 freeway in Southern California and my sunroof exploded. There was no sign of an object hitting it and I didn't see anything bounce off of it onto the road or onto other cars. My insurance company inspected it and sent me to a repair shop to have it replaced.
Owner-reported narrative. Look up ODI 11462802 at NHTSA ↗
Owner report 11466908 · 2022-06-01 (June 1, 2022)
The contact owned a 2020 Lexus RX350. The contact stated that while making a left turn into a parking lot at approximately 10 MPH, the vehicle suddenly accelerated on its own and crashed into the side of a Walmart shopping store. The air bags deployed upon impact. The contact and her sister were both taken by ambulance to two separate hospitals. The contact was treated for fractures to her right hand and wrist; screws were placed in her right wrist and another was placed in between her index and middle right finger. The contact had additional X…
Owner-reported narrative. 17,000 miles reported. Look up ODI 11466908 at NHTSA ↗
Owner report 11466941 · 2022-06-01 (June 1, 2022)
Original Equipment in Lexus RX 350; Michelin Premier LTX 235/55/20 at less than 2 years and 14, 00 miles run advised by the manufacturer to replace for a new one because premature tire deterioration with risk of impending tire rupture. Advised that they have seen a situation is occurring in the same vehicle and these specific tires. Yet no recall and the replacement at the owner's expense. Same situation in the 4 tires.
Owner-reported narrative. Look up ODI 11466941 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
23V865000 · Air Bags:Sensor:Occupant Classification
Reported: 2023-12-20 (December 20, 2023)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
NHTSA campaign record ↗