2010 Lexus HS 250 HYBRID: complaints, problems and recalls

I WAS PARALLEL PARKING THE CAR. I PULLED ALONGSIDE THE CURB BEHIND A VOLVO AND STOPPED THE CAR. WITH THE CAR STOPPED AND MY FOOT ON THE BRAKE I MOVED MY RIGHT HAND TO PRESS THE PARK BUTTON AND TO MY SURPRISE THE CAR LEAPED (5 FEET) FORWARD INTO THE VOLVO CAUSING DAMAGE TO MY CAR (HOOD, GRILL, BUMPER AND RIGHT QUARTER PANEL) AND THE VOLVO (REAR END). THE GAS ENGINE WAS NOT RUNNING WHEN I WAS PARKING ONLY THE ELECTRIC ENGINE WAS RUNNING. WE WERE FORTUNATE THAT MY WIFE, SON AND I WERE NOT INJURED. THEY WILL NOT GET BACK IN THIS CAR AGAIN. …

Owner-reported narrative. 25,000 miles reported. Look up ODI 10466948 at NHTSA ↗

TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V373000 (SUSPENSION). THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT WITH A LOCAL DEALER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY ISSUES. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

Owner-reported narrative. 37,000 miles reported. Look up ODI 10537753 at NHTSA ↗

TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT WAS DRIVING 55 MPH WHEN THE VEHICLE BEGAN TO VEER FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE REMEDY FOR NHTSA CAMPAIGN ID NUMBER: 12V373000 (SUSPENSION) WAS PERFORMED HOWEVER, THE FAILURE LATER RECURRED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT WITH A LOCAL DEALER BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE…

Owner-reported narrative. 7,000 miles reported. Look up ODI 10546384 at NHTSA ↗

CONDENSATION SUDDENLY BUILDING UP WITHIN HEADLAMP ASSEMBLY. POSSIBLE CAUSE BY FAULTY GASKETS AROUND HEADLAMP. CONDENSATION CAN BUILD UP AND CAUSE ELECTRICAL FAILURE WITH VEHICLE. SPOKE WITH LEXUS THEY ADMIT THEY HAVE HAD A PROBLEM WITH RX350 BUT WILL NOT ACKNOWLEDGE AN ISSUE WITH HS250H. *TR

Owner-reported narrative. 95,500 miles reported. Look up ODI 10562907 at NHTSA ↗

TL-THE CONTACT OWNS A 2010 LEXUS HS250. THE CONTACT STATED THAT WHILE DRIVING DOWN HILL WITH THE BRAKE PEDAL DEPRESSED AND BUMP WAS HIT THAT CAUSED THE BRAKE SYSTEM TO RELEASE AND THE VEHICLE TO SURGE FORWARD THE FAILURE WAS EXPERIENCED SEVERAL TIMES AND THE DEALER HAD PREVIOUSLY REPLACED THE BRAKE SOFTWARE SYSTEM DUE TO THE BRAKE FAILURE HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT 141,000. LI *TR

Owner-reported narrative. 1,200 miles reported. Look up ODI 10567574 at NHTSA ↗

I HAD PARKED THE CAR IN A GROCERY STORE PARKING SPOT BETWEEN TWO CARS AND HAD MY FOOT ON THE BRAKE. I WAS ABOUT TO SHUT OFF THE IGNITION WHEN THE CAR SUDDENLY MOVED FORWARD. INTUITIVELY, I PRESSED HARDER ON THE BRAKE, BUT THE CAR SPEEDED UP, JUMPED OVER TWO PARKING BARRIERS, TRAVELLED ABOUT 50 FEET AT HIGH SPEED, HIT THE BACK OF ANOTHER CAR, A HONDA ODYSSEY VAN WITH SUFFICIENT FORCE THAT THE HONDA ITSELF JUMPED OVER A PARKING BARRIER AND A CURVE AND HIT A PILLAR IN A BUILDING'S VERANDA. MY CAR THEN STOPPED AND THEN I TURNED OFF THE IGNITION. MY…

Owner-reported narrative. 25,000 miles reported. Look up ODI 10582878 at NHTSA ↗

I WOULD LIKE TO FILE A COMPLAINT OF RECALL SERVICES PERFORMED BY LONGO LEXUS DEALER IN EL MONTE, CALIFORNIA. THE SERVICE REPRESENTATIVE OF LONGO TOLD ME THAT THE RECALL SERVICES CANNOT BE DONE ON THE SAME DAY DUE TO ?PARTS LIMITED ?NEED MORE THAN TWO HOURS TO PERFORM ?NEED DAYS TO GET THE PARTS AFTER CAR IN ?ADVISE ME TO GET A LOANER CAR AND LEFT THE CAR ON SATURDAY AND PICK UP ON TUESDAY OR SO I CANNOT UNDERSTAND BECAUSE (1) MY ONLINE SERVICES ALREADY GAVE SUFFICIENT TIME; (2) IF PARTS ARE LIMITED; WHY CANNOT ORDER PRIOR THAN THAT, (3…

Owner-reported narrative. 78,900 miles reported. Look up ODI 10593890 at NHTSA ↗

I CANNOT HEAR THE TURN SIGNAL OF MY LEXUS. I HAVE REASONABLE HEARING AND CAN HEAR THE TURN SIGNAL OF ALL OTHER CARS THAT I CAN DRIVE. LEXUS ENGINEERS HAVE DESIGNED THE TONE OF THE TURN SIGNAL SUCH THAT PEOPLE LIKE ME CANNOT HEAR IT. AS A RESULT, I LEAVE THE TURN SIGNAL ON LONGER THAN NECESSARY. OTHER DRIVERS THEN WILL DISREGARD MY TURN SIGNAL. THIS COULD LEAD TO AN ACCIDENT. MY WIFE CAN HEAR TO TURN SIGNAL SO IT IS PROBABLY WORKING AS DESIGNED. *TR

Owner-reported narrative. Look up ODI 10618533 at NHTSA ↗

Reported: 2012-08-02 (August 2, 2012)

Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.

Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1-800-331-4331 or Lexus at 1-800-255-3987.

Reported: 2013-08-28 (August 28, 2013)

Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.

Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V-373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.

Reported: 2016-08-12 (August 12, 2016)

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.

Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V-383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V-383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.

Reported: 2017-10-04 (October 4, 2017)

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010 Lexus HS 250h Hybrid vehicles. A component within the hybrid transaxle assembly may short circuit and result in a reduction or a complete loss of available power for moving the vehicle.

Consequence: A complete loss of motive power can increase the risk of a crash.

Remedy: Lexus will notify owners, and dealers will replace the hybrid vehicle transaxle assembly, free of charge. The recall began on December 1, 2017. Owners may contact 1-800-255-3987. Toyota's number for this recall is HLE.