Lexus HS 250 HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
79 owner complaints analyzed
4 distinct recall campaigns
76,950 mi median reported failure mileage
Scope: 2010 to 2011 model years. Data snapshot: . 56 complaints include usable failure mileage.
Most common problems
Suspension is the most frequently named component, appearing in 31 of 79 complaints (39.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 27 | 34.2% |
| Electrical and battery issues | 11 | 13.9% |
| Steering behavior | 4 | 5.1% |
| Engine operation | 1 | 1.3% |
| Fuel system concerns | 1 | 1.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Suspension | 31 |
| Service Brakes | 21 |
| Electrical System | 15 |
| Electronic Stability Control (Esc) | 6 |
| Engine | 5 |
| Vehicle Speed Control | 5 |
| Air Bags | 4 |
| Exterior Lighting | 4 |
Suspension: 31; Service Brakes: 21; Electrical System: 15; Electronic Stability Control (Esc): 6; Engine: 5; Vehicle Speed Control: 5; Air Bags: 4; Exterior Lighting: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 7 |
| 25,000 to 49,999 | 10 |
| 50,000 to 74,999 | 6 |
| 75,000 to 99,999 | 12 |
| 100,000 to 149,999 | 14 |
| 150,000 and above | 7 |
Under 25,000: 7; 25,000 to 49,999: 10; 50,000 to 74,999: 6; 75,000 to 99,999: 12; 100,000 to 149,999: 14; 150,000 and above: 7
100,000 to 149,999 miles has the most reports with usable mileage (14). 23 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2012 | 1 |
| 2013 | 2 |
| 2014 | 8 |
| 2015 | 6 |
| 2016 | 8 |
| 2017 | 24 |
| 2018 | 15 |
| 2019 | 4 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 4 |
| 2023 | 2 |
2012: 1; 2013: 2; 2014: 8; 2015: 6; 2016: 8; 2017: 24; 2018: 15; 2019: 4; 2020: 2; 2021: 3; 2022: 4; 2023: 2
Pattern summary
Suspension leads the component reports. Braking behavior appears in 27 complaint narratives. Electrical and battery issues appears in 11 complaint narratives. Steering behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10466948 · 2012-07-22 (July 22, 2012)
I WAS PARALLEL PARKING THE CAR. I PULLED ALONGSIDE THE CURB BEHIND A VOLVO AND STOPPED THE CAR. WITH THE CAR STOPPED AND MY FOOT ON THE BRAKE I MOVED MY RIGHT HAND TO PRESS THE PARK BUTTON AND TO MY SURPRISE THE CAR LEAPED (5 FEET) FORWARD INTO THE VOLVO CAUSING DAMAGE TO MY CAR (HOOD, GRILL, BUMPER AND RIGHT QUARTER PANEL) AND THE VOLVO (REAR END). THE GAS ENGINE WAS NOT RUNNING WHEN I WAS PARKING ONLY THE ELECTRIC ENGINE WAS RUNNING. WE WERE FORTUNATE THAT MY WIFE, SON AND I WERE NOT INJURED. THEY WILL NOT GET BACK IN THIS CAR AGAIN. …
Owner-reported narrative. 25,000 miles reported. Look up ODI 10466948 at NHTSA ↗
Owner report 10567574 · 2014-03-06 (March 6, 2014)
TL-THE CONTACT OWNS A 2010 LEXUS HS250. THE CONTACT STATED THAT WHILE DRIVING DOWN HILL WITH THE BRAKE PEDAL DEPRESSED AND BUMP WAS HIT THAT CAUSED THE BRAKE SYSTEM TO RELEASE AND THE VEHICLE TO SURGE FORWARD THE FAILURE WAS EXPERIENCED SEVERAL TIMES AND THE DEALER HAD PREVIOUSLY REPLACED THE BRAKE SOFTWARE SYSTEM DUE TO THE BRAKE FAILURE HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT 141,000. LI *TR
Owner-reported narrative. 1,200 miles reported. Look up ODI 10567574 at NHTSA ↗
Owner report 10562907 · 2014-02-04 (February 4, 2014)
CONDENSATION SUDDENLY BUILDING UP WITHIN HEADLAMP ASSEMBLY. POSSIBLE CAUSE BY FAULTY GASKETS AROUND HEADLAMP. CONDENSATION CAN BUILD UP AND CAUSE ELECTRICAL FAILURE WITH VEHICLE. SPOKE WITH LEXUS THEY ADMIT THEY HAVE HAD A PROBLEM WITH RX350 BUT WILL NOT ACKNOWLEDGE AN ISSUE WITH HS250H. *TR
Owner-reported narrative. 95,500 miles reported. Look up ODI 10562907 at NHTSA ↗
Owner report 11002051 · 2017-06-28 (June 28, 2017)
I'M JUST OVER 100K MILES AND MY LEXUS HAD A "CHECK HYBRID SYSTEM" LIGHT AS I WAS DRIVING ON THE FREEWAY AND COMPLETELY LOST POWER IN MY VEHICLE ON THE FREEWAY GOING ABOUT 65 MPH. ALL WARNING LIGHTS CAME ON AND I WAS UNABLE TO ACCELERATE OR PUT THE CAR IN DRIVE. I HAD TO PULL OVER AND PUT ON MY HAZARDS ON A VERY BUSY FREEWAY. I TOOK MY CAR TO MY LOCAL LEXUS SERVICE CENTER AND THEY INFORMED ME THAT I HAVE AN "INTERNAL TRANSAXLE SHORT" AND THE ENTIRE TRANSAXLE NEEDS TO BE REPLACED FOR THE COST OF AROUND $7,000. LEXUS INFORMED ME THEY ACTUALLY DID…
Owner-reported narrative. 107,000 miles reported. Look up ODI 11002051 at NHTSA ↗
Owner report 11074255 · 2018-02-22 (February 22, 2018)
TRAVELING BETWEEN 60-70 MPH I JERKED THE STEERING WHEEL TO THE RIGHT TO AVOID SOMEONE ENTERING MY LANE AT A FREEWAY MERGE. THE CAR STARTED SWERVING TO AN EXTREME DEGREE. I HEARD THE BEEP OF SOMETHING ENGAGING THAT I ASSUME WAS THE VSC, BUT MY HEAD WAS BEING JERKED TOO HARD FROM SIDE TO SIDE TO BE ABLE TO CONFIRM WHAT MIGHT HAVE BEEN DISPLAYED ON THE DASHBOARD. I SLOWLY TRIED TO BRAKE WHEN THE VEHICLE CONTINUED TO SWERVE WITHOUT ABATEMENT AND THE VSC EVENTUALLY TURNED OFF. HAD IT NOT BEEN FOR ALERT DRIVERS BEHIND ME SLOWING DOWN WHEN THIS OC…
Owner-reported narrative. 84,000 miles reported. Look up ODI 11074255 at NHTSA ↗
Owner report 11470316 · 2022-06-21 (June 21, 2022)
The contact owns a 2010 Lexus HS250 Hybrid. The contact stated while driving approximately 45 MPH, the contact depressed the brake pedal to avoid traffic however, the brake pedal felt loosened and the vehicle started to swerve from the left to the right. Additionally, the contact stated that the steering wheel was loose causing the vehicle to swerve from left to right. The contact stated that the ABS, brakes, and an unknown warning light was illuminated. The contact stopped the vehicle and drove back to her residence. The contact had not taken …
Owner-reported narrative. 161,000 miles reported. Look up ODI 11470316 at NHTSA ↗
Owner report 11075443 · 2018-02-28 (February 28, 2018)
TL* THE CONTACT'S WIFE OWNS A 2010 LEXUS HS 250 HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. THE MALFUNCTION INDICATOR LAMP, SLIP INDICATOR LAMP, BRAKE WARNING INDICATOR, AND MASTER INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS CURRENTLY BEING REPAIRED AT LEXUS OF ROUTE 10 (130 NJ-10, WHIPPANY, NJ 07981, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE POWER INVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO PAY HALF OF THE FEE. THE APPR…
Owner-reported narrative. 123,000 miles reported. Look up ODI 11075443 at NHTSA ↗
Owner report 10909634 · 2016-09-26 (September 26, 2016)
SINCE THE CAR WAS RECALLED FOR A FUEL SYSTEM ISSUE, I HAVE BEEN EXPERIENCE ISSUES WITH MY FUEL GAUGES AND GAS TANK. I FILL MY TANK BUT IT TRIGGERS THE GAS PUMP THAT IT IS FULL WHEN I KNOW IT IS NOT FULL. THE GAUGE WILL READ THAT I AM DOWN 3/4 OF A TANK BUT WHEN I GO TO FILL THE GAS TANK, IT ONLY ALLOWS ME TO PUT IN ABOUT 5 GALLONS, KNOWING THAT I SHOULD BE FILLING IT WITH 8-9 GALLONS TO FILL MY TANK. ANOTHER ISSUE I NOW HAVE, IS THE GAUGES TAKES 20 MINUTES TO REGISTER THAT I HAVE FILLED MY TANK. I KNOW LONGER TRUST MY FUEL GAUGE OR ANY READINGS…
Owner-reported narrative. 35,000 miles reported. Look up ODI 10909634 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2010 | 4 |
| 2011 | 0 |
2010: 4; 2011: 0