2020 Lexus ES350: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
5 owner complaints analyzed
1 distinct recall campaigns
Not available median reported failure mileage
Scope: 2020 model year. Data snapshot: . 0 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Air Bags is the most frequently named component, appearing in 2 of 5 complaints (40.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 3 | 60.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 2 |
| Electrical System | 2 |
| Forward Collision Avoidance: Adaptive Cruise Control | 1 |
| Forward Collision Avoidance: Automatic Emergency Braking | 1 |
| Seat Belts | 1 |
| Service Brakes | 1 |
| Unknown Or Other | 1 |
| Vehicle Speed Control | 1 |
Air Bags: 2; Electrical System: 2; Forward Collision Avoidance: Adaptive Cruise Control: 1; Forward Collision Avoidance: Automatic Emergency Braking: 1; Seat Belts: 1; Service Brakes: 1; Unknown Or Other: 1; Vehicle Speed Control: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 5 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 3 |
2020: 1; 2021: 1; 2022: 3
Pattern summary
Air Bags leads the component reports. Braking behavior appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11373985 · 2020-11-10 (November 10, 2020)
I WAS DRIVING ON FREEWAY 5 SOUTH, IN A CARPOOL LANE, ALL OF SUDDEN ANOTHER CAR SLAMMED TO MY REAR DOOR ON THE RIGHT SIDE, CAUSED MY CAR TO SPIN OUT OF CONTROL, WENT ACCROSS THE FREEWAY AND SLAMMED TO THE LEFT REAR WHEELS OF THE INCOMING 18 WHEELERS BIG RIG, BUT NONE OF THE AIRBAGS INSIDE THE BRAND NEW 2020 LEXUS ES 350 DEPLOYED TO PROTECT ACCUPANTS.
Owner-reported narrative. Look up ODI 11373985 at NHTSA ↗
Owner report 11438783 · 2021-10-31 (October 31, 2021)
The DCM not working.. i did update and rest the DCM my Dealership and still not working
Owner-reported narrative. Look up ODI 11438783 at NHTSA ↗
Owner report 11459820 · 2022-04-06 (April 6, 2022)
I always use cruise control whenever i drive because this would always makes me put on a safety automatic brake whenever i get close to the car next to me. But it seems like my automatic emergency brake is defective which Lexus Dealership denies on the inspection when i complain. A lot of times the automatic emergency brake does not work when i use it even when im backing up it suppose to stop but a lot of times im almost at thr brink of hitting something so i have to manually brake. I also texted this to my Lexus Assistant Manager in Lexus Gle…
Owner-reported narrative. Look up ODI 11459820 at NHTSA ↗
Owner report 11482490 · 2022-09-01 (September 1, 2022)
On Friday, June 03, 2022 as I was leaving the dealership in the 2020 Lexus ES 350 loaner vehicle, I put the car in reverse to back away from the wall, and then put the car from reverse into drive that resulted in it lurching forward momentarily. I did not hear the engine revving, probably because I wasn’t paying attention, but my partner who was seated next to me in the driver’s seat said he heard it. He suspected that the dealership loaned us the vehicle that had a similar issue that caused it to move forward. When I saw the definition of …
Owner-reported narrative. Look up ODI 11482490 at NHTSA ↗
Owner report 11490257 · 2022-10-21 (October 21, 2022)
The safety features on my Lexus ES 350 2020 malfunctioned on 10/16/2022 •Cruise control with radar functionality to speed up, slow down or stop, based upon my speed setting did not work at that moment. It did work my entire trip, which was a drive to Tallahassee from our residence on Friday and our return trip home on Sunday, until the accident occurred just north of the Ft. Pierce exit. •The brake sensor, which causes your vehicle to stop with obstructions near the vehicle did not function. •Airbags did not deploy •Seatbelts did not “lock” at…
Owner-reported narrative. Look up ODI 11490257 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
20V682000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2020-11-04 (November 4, 2020)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
NHTSA campaign record ↗