2002 Keystone SPRINTER: complaints, problems and recalls

TL*- THE CONTACT STATED THAT THE 2002 KEYSTONE SPRINTER'S DOMETIC REFRIGERATOR MODEL # RM2852, SERIAL # 14200164 WAS INVOLVED IN RECALL 06E076000. THE CONTACT WANTED TO COMPLAIN THAT THE SERVICE CENTER, PISMO COAST RV SERVICE CENTER, WILL NOT THE HONOR THE RECALL BECAUSE DOMETIC WAS NOT PAYING ENOUGH MONEY TO DO THE JOB ,AND THEY WILL NOT RETURN THE SERVICE CENTER PHONE CALLS. THERE HAD BEEN NO FAILURES TO DATE.*AK

Owner-reported narrative. Look up ODI 10186395 at NHTSA ↗

2002 KEYSTONE/SPRINTER 5TH WHEEL TRAVEL TRAILER. THE CONNECTION METHOD FOR THE SIDES TO THE FRONT OF THE UNIT IS FAULTY. THE FRONT OF MY UNIT DELAMINATED AND IF I DID NOT NOTICE AND SECURE WITH 3.5 SHEET ROCK SCREWS THE SIDE COULD HAVE BEEN TORN AWAY FROM THE VEHICLE WHILE TRAVELING SENDING PIECES OF FIBERGLASS AND PLYWOOD INTO TRAFFIC. I EMAILED KEYSTONE WITH THE PROBLEM WITH PICTURES. KEYSTONE SAID IT WAS FROM "PUCKERING AND SHRINKAGE. (WHY DIDN'T KEYSTONE ENGINEER FOR PUCKERING AND SHRINKAGE?) KEYSTONE HAS REFUSED TO HELP OR TO RECOGNIZE THI…

Owner-reported narrative. Look up ODI 10195512 at NHTSA ↗

TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINTER. THE VEHICLE HAS A DOMETIC REFRIGERATOR. THE CONTACT RECEIVED A RECALL NOTICE THE SECOND WEEK IN APRIL OF 2008, WHICH STATED THAT THE REFRIGERATOR NEEDED TO BE REPAIRED UNDER A RECALL. THE DEALER STATED THAT THEY WERE NO LONGER PERFORMING THE REPAIRS AFTER APRIL 1, 2008. THE CONTACT FEELS THAT THE REFRIGERATOR SHOULD STILL BE REPLACED BECAUSE THE RECALL NOTICE WAS NOT RECEIVED IN TIME. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN.

Owner-reported narrative. Look up ODI 10226020 at NHTSA ↗

TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINTER RV. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE REFRIGERATOR WAS REPAIRED UNDER RECALL. RECENTLY, THE CONTACT OBSERVED A YELLOW RESIDUE LEAKING FROM THE REFRIGERATOR AND NOTICED THAT IT WAS NOT COOLING PROPERLY. DOMETIC STATED THAT THE RECALL REPAIR WAS SERVICED AND THEY WOULD NOT BE RESPONSIBLE FOR THE REPLACEMENT OF THE COOLING UNIT, WHICH HAS NOT YET BEEN REPLACED. THE PART AND RECALL NUMBERS WERE UNKNOWN. UPDATED 07/29/08 *BF THE CONSUMER PURCHASED A NEW REFRIGERATOR. UPDAT…

Owner-reported narrative. Look up ODI 10232901 at NHTSA ↗

MY DOMETIC REFRIGERATOR RM2852, SERIAL NO.13505075 UNDER RECALL 06E-076. CRACK IN BURNER.THIS RECALL STATES THAT THE COOLING UNIT IS DEFECTIVE AS A CRACK WILL OCCUR IN THE BURNER AREA CAUSING THE LOSS OF REFRIGERANT AND LOSS OF COOLING AND THE POSSIBILITY OF FIRE EXISTS IF LEFT IN OPERATION. YET THEY ADVISE NOT TO OPERATE THE UNIT IF AMMONIA ODOR OR YELLOW RESIDUE FROM LEAKAGE EXISTS. THIS HAS OCCURRED WITH MY UNIT. AFTER TALKING TO DOMETIC DIRECTLY, TODAY, THEY ADVISED ME THAT THEY WILL INSTALL A KIT TO DETER A FIRE FROM SPREADING SHOULD ONE O…

Owner-reported narrative. Look up ODI 10824895 at NHTSA ↗

Reported: 2007-03-22 (March 22, 2007)

CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: THIS COULD RESULT IN A FIRE.

Remedy: KEYSTONE RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE RV AT 574-535-2100.