2001 Keystone SPRINGDALE: complaints, problems and recalls

DOMETIC REFRIGERATOR FAILURE: *JB

Owner-reported narrative. Look up ODI 10178496 at NHTSA ↗

DOMETIC REFRIGERATOR YEAR 2001 SPRINGDALE RV MOD # RM 2652 SERIAL # 14200177," FAILED TO KEEP FOOD COOL WHILE WE WERE STAYING IN IT." THERE WAS A VERY FOUL ODOR. AFRAID TO USE THIS THING AGAIN ." WE WERE NEVER NOTIFIED BY DEALER WHERE WE PURCHASED RV (DANDY RV BIRMINGHAM AL OF A RECALL OR DANGER TO US. WE KNEW NOTHING ABOUT RECALL ON THIS THING TILL WE FOUND ARTICLE IN THE 2008 EQUUS HORSE MAGAZINE MARCH ISSUE. *TR

Owner-reported narrative. Look up ODI 10220291 at NHTSA ↗

TL*THE CONTACT OWNS A 2001 KEYSTONE SPRINGDALE (TAG ALONG). THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE EQUIPMENT IN APPROXIMATELY FEBRUARY OF 2008 WHILE THE VEHICLE WAS IN STORAGE. THE VEHICLE WAS TAKEN OUT OF STORAGE ON MARCH 3, 2008. THE CONTACT NOTICED THAT THE COOLANT UNIT RUPTURED AND CURRENTLY NEEDS TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY NO LONGER PERFORM THE RECALL REPAIR. RECALL NUMBER 07V134000. UPDATED 05/01/08.

Owner-reported narrative. Look up ODI 10225680 at NHTSA ↗

A FEW DAYS AGO I GOT A CALL FROM THE RV PARK WHERE MY UNIT IS PARKED, AND WAS TOLD MY UNIT HAS BURNT TO THE GROUND. AFTER DOING SOME RESEARCH I FOUND THE WEB SITE SHOWING VARIOUS RECALLS RELATING TO DOMETIC REFRIGERATORS. I COULD NOT LOCATE THE TAGS SHOWING THE MODEL AND SERIAL NUMBER TO SEE IF THIS FIRE COULD BE RELATED TO THE RECALLS. I CALLED THE KEYSTONE MANUFACTURE AND THEY VERIFIED MY UNIT SERIAL NUMBER FELL UNDER THE RECALL. THE FIRE CHIEF INVESTIGATING THE FIRE STATED THIS WAS A STANDARD RV FIRE ORIGINATING IN THE REFRIGERATOR AREA (REP…

Owner-reported narrative. Look up ODI 10290962 at NHTSA ↗

IN FIFTH WHEEL SLOT THERE WAS SOME CRACKING DUE TO STRESS, CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.

Owner-reported narrative. Look up ODI 8013639 at NHTSA ↗

Reported: 2003-11-12 (November 12, 2003)

ON CERTAIN TRAVEL TRAILERS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE OVENS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.

Consequence: AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.

Remedy: SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR KEYSTONE AT 574-535-2100.

Reported: 2007-03-22 (March 22, 2007)

CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: THIS COULD RESULT IN A FIRE.

Remedy: KEYSTONE RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE RV AT 574-535-2100.