2010 Keystone MONTANA: complaints, problems and recalls

TL*THE CONTACT OWNS A 2010 KEYSTONE MONTANA WITH A NORCOLD REFRIGERATOR, SERIAL NUMBER 12500065. THE CONTACT STATED THAT THE MANUFACTURER DID NOT PROVIDE THE PARTS. THE MANUFACTURER SAID THEY HAD TO HAVE THE SERIAL NUMBER IN ORDER TO SHIP THE PARTS WITHIN THREE TO FOUR WEEKS. THE MANUFACTURER SAID THAT THEY WERE NOT GOING TO SHIP THE PARTS IN BULK TO THE DEALERS; THEY WERE ONLY SENDING PARTS BASED ON ONE EACH ORDER. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 1500.

Owner-reported narrative. 1,500 miles reported. Look up ODI 10371255 at NHTSA ↗

I OWN 2010 KEYSTONE MONTANA 3400RL FIFTH WHEEL TRAVEL TRAILER, AND TOOK DELIVERY FEBRUARY 9, 2010. IT WAS EQUIPPED WITH FIVE GOODYEAR MARATHON ST235/80R16 LOAD RANGE E TIRES. THE MANUFACTURE LOCATION CODE IS OHUN 1LHR, MFG DATE 3909. I HAD APPROXIMATELY 8500 MILES ON THE TIRES WHEN TRAVELING GARDEN STATE PARKWAY JUNE 10, 2011, THE LEFT FRONT TIRE EXPLODED, LEAVING ONLY MANGLED SIDEWALL AND DAMAGE TO THE WHEEL WELL. I FOUND A GOODYEAR DEALER AND REPLACED THE BLOWN TIRE WITH ANOTHER MARATHON. THE FOLLOWING FRIDAY AFTERNOON, JUNE 17, 2011, WHILE …

Owner-reported narrative. 8,500 miles reported. Look up ODI 10420000 at NHTSA ↗

ON INTERSTATE 85 ABOUT 20 MILES SW OF ATLANTA AT 60 MPH, TOWING MONTANA 5TH WHEEL, THE STREET SIDE TIRE ON THE FRONT LEADING AXLE HAD A SUDDEN BELT AND TREAD FAILURE. TIRE CASE DID NOT DEFLATE AND WE WERE ABLE TO PULL OVER TO THE ROAD SHOULDER. TIRE WAS A GOODYEAR MARATHON ST235 80R 16 LOAD RANGE E WITH ABOUT 3000 TO 4000 MILES AND CAME AS OEM TIRE ON THE UNIT. THE TIRE ON THE TRAILING AXLE ON THE SAME SIDE HAD JUST BEEN REPLACED WHEN I FOUND A 2 IN LONG SECTION OF THE INSIDE, WHERE TREAD MEATS THE SIDE WALL, COMING APART DURING A PRETRIP INSPE…

Owner-reported narrative. 4,000 miles reported. Look up ODI 10429194 at NHTSA ↗

GOOD YEAR MARATHON 235/80R16 TIRES. DURING VACATION LAST YEAR 4 OF THESE TIRES DEVELOPED TREAD SEPARATION. 2 WERE DISCOVERED BEFORE THEY CAME APART AND WERE REPLACED, 2 OTHER TIRES THE TREAD SEPARATED AND CAME APART WHILE DRIVING ON THE HIGHWAY, ONE WAS THE SPARE WITH LESS THAN 400 MILES ON IT. THESE 2 TIRES CAUSED OVER $6,000 DOLLARS DAMAGE TO THE 5TH WHEEL. I CONSIDERED THIS A PRODUCT LIABILITY ISSUE AND KEPT ALL TIRES AND RIMS. I CONTACTED GOOD YEAR AND THEY REQUESTED ALL TIRES BE SENT TO THEM BY WAY OF THE LOCAL GOOD YEAR STORE AND I COMPLI…

Owner-reported narrative. 400 miles reported. Look up ODI 10460500 at NHTSA ↗

LETTER FROM CONGRESSMAN COLE'S OFFICE ON BEHALF OF CONSTITUENT, RE HIS RECENT EXPERIENCE WITH GOODYEAR TIRE COMPANY *TGW THE CONSUMER EXPERIENCED TWO TIRE BLOW OUTS SIMULTANEOUSLY. TWO DAYS LATER ANOTHER TIRE BLEW OUT AND SOON AFTER, THE FOURTH TIRE BLEW OUT. THE CONSUMER REQUESTED REIMBURSEMENT FROM GOODYEAR, BUT WAS DENIED BASED ON THE FACT, THE TIRES WERE NO LONGER AVAILABLE FOR INSPECTION. THE RV WAS DAMAGED WHEN THE TIRES BLEW OUT. THE CONSUMER HAD TO FILE A CLAIM FOR DAMAGES TO THE FENDER SKIRTING AND SIDES OF THE CAMPER. *JB

Owner-reported narrative. Look up ODI 10462646 at NHTSA ↗

AUGUST 24, 2012 TRAVELING ON VACATION FROM MULLICA HILL, NJ TO HATTERAS ISLAND NC. TRAVELED THRU MILLSBORO DE WHEN TIRE #1 BLEW OUT ON THE DRIVER'S SIDE AXEL 2. TIRE EXPLODED FROM SIDE WALL. NOTHING IN TREAD. TIRE SHREDDED AND WRAPPED AROUND AXEL, DAMAGING UNDER SIDE OF TRAVEL TRAILER THRU TO INSULATION, SIDE PANEL AND WHEEL WELL COVER. 09/01/2012 RETURNING FROM HATTERAS ISLAND, NC REACHED DOVER, DE ENTERING TOLL BOOTH 2ND TIRE BLEW OUT, REAR AXEL PASSENGER SIDE SAME TYPE OF BLOW OUT SIDE WALLS, NOTHING IN TREAD. TIRES HAVE APPROXIMATELY 3…

Owner-reported narrative. 3,000 miles reported. Look up ODI 10474309 at NHTSA ↗

POWER KING TOWMAX STR BLEW OUT AFTER ONLY 150 (ONE HUNDRED FIFTY) MILES OF SERVICE. TIRE WAS SPARE FOR 3+ YEARS BEFORE BEING ROTATED INTO SERVICE. AS SPARE, TIRE WAS PROTECTED FROM SUN, BUT MAY HAVE EXPERIENCED UV DAMAGE DUE TO COVER NOT COMPLETELY COVERING BACK. PRESSURE OF 65PSI CONFIRMED 48 HRS PRIOR TO FAILURE. ST225/75R15, DOT 83B4 GPB 0110 DY. TIRE WAS MOUNTED IN DRIVER REAR POSITION OF FIFTH WHEEL RV TRAILER, A 2010 COUGAR 244RLS. ESTIMATED LOAD ON TIRE WAS 1800LB. TIRE WAS RATED FOR 2540LB AT 65PSI. VEHICLE WAS DRIVEN…

Owner-reported narrative. 150 miles reported. Look up ODI 10509656 at NHTSA ↗

TL* THE CONTACT OWNS A 2010 KEYSTONE MONTANA 3750FL EQUIPPED WITH A NORCOLD REFRIGERATOR, SERIAL NUMBER 12711643. THE CONTACT MENTIONED THAT THE REFRIGERATOR MALFUNCTIONED AND IT FAILED TO COOL ITS CONTENTS. THE CONTACT ALSO STATED THAT THE REFRIGERATOR HAS BEEN REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 10E049000 ( EQUIPMENT) ON THREE DIFFERENT OCCASIONS BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE EQUIPMENT WAS NOT REPAIRED. *TR

Owner-reported narrative. Look up ODI 10514773 at NHTSA ↗

Reported: 2010-11-17 (November 17, 2010)

KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES AND FIFTH WHEEL TRAILERS EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.

Consequence: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.

Remedy: KEYSTONE IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR KEYSTONE AT 866-425-4369.

Reported: 2010-11-23 (November 23, 2010)

KEYSTONE IS RECALLING CERTAIN FIFTH WHEEL TRAILERS WITH A GENERATOR READY OPTION. IF THE TRANSFER SWITCH IS NOT INSTALLED TO THE PROPER SPECIFICATIONS, THE ELEVATED ELECTRICAL LOADS ASSOCIATED WITH THE RECREATIONAL VEHICLE USE IN HIGHER AMBIENT TEMPERATURES MAY CAUSE OVERHEATING OF THE LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS.

Consequence: OVERHEATING OF THE CONNECTIONS COULD RESULT IN A FIRE.

Remedy: DEALERS WILL INSPECT AND REPLACE THE TRANSFER SWITCH IF NECESSARY FREE OF CHARGE. THE SAFETY WAS SUPERCEDED BY CAMPAIGN 11V-577. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

Reported: 2011-01-19 (January 19, 2011)

KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2009-2011, MONTANA BIG SKY AND MODEL YEAR 2010-2011, MONTANA FIFTH WHEEL TRAILERS. THE PROPANE HOSE FOR THE SLIDE ROOM MAY CONTACT THE TIRE AND MAY BECOME DAMAGED AS A RESULT.

Consequence: A PROPANE LEAK, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.

Remedy: DEALERS WILL INSTALL A METAL PLATE TO PREVENT THE PROPANE LINE FROM COMING INTO CONTACT WITH THE TIRE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 1, 2011. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

Reported: 2011-12-08 (December 8, 2011)

KEYSTONE HAS REVISED THEIR REMEDY PROCESS AND IS AGAIN RECALLING CERTAIN 2009-2011 VEHICLES WITH THE “GENERATOR READY” OPTION, OR WITH STANDARD GENERATOR. SEE THE LIST ABOVE FOR THE AFFECTED MODELS. SOME IOTA ITS-50R TRANSFER SWITCHES ARE EXPERIENCING FAILURES WHEN EXPOSED TO HIGH ELECTRICAL LOADS. THE FAILURE IS CAUSING CONNECTIONS AND WIRING IN THE TRANSFER SWITCH TO DEGRADE AND OVER HEAT.

Consequence: CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH MAY DAMAGE OTHER APPLIANCES, INCREASE THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE.

Remedy: KEYSTONE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TRANSFER SWITCH, FREE OF CHARGE. THE REMEDY FOR THE PREVIOUS RECALL (10V-594) WAS TO INSPECT AND TIGHTEN THE SWITCH CONNECTIONS. THE SAFETY RECALL BEGAN ON FEBRUARY 24, 2012. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

Reported: 2017-11-22 (November 22, 2017)

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.