2009 Keystone MONTANA: complaints, problems and recalls

OURSELVES AND OUR NEIGHBOR BEGAN SMELLING PROPANE FOR ABOUT A WEEK OUTSIDE OF THE RV. RV SERVICE TECH INSPECTED IT AND WE WERE TOLD THAT IT IS A KNOWN PROBLEM WITH THE FITTINGS AND REGULATOR BETWEEN THE TWO PROPANE TANKS. RV SERVICE TECH SAID HE HAS REPLACED MANY SUCH FITTINGS AND HAD NOTIFIED KEYSTONE WHOM GAVE HIM NO RESPONSE. HE ALSO ASKED HIS SUPERVISOR TO FILE A COMPLAINT BUT WAS UNSURE IF HAS EVER BEEN REPORTED. OUR 7 GALLON PROPANE TANK LEAKED ENTIRELY EMPTY IN LESS THAN TWO WEEKS, WE WERE SWITCHED TO OUR OTHER PROPANE TANK WHILE THE OTH…

Owner-reported narrative. Look up ODI 10424620 at NHTSA ↗

2009 KEYSTONE MONTANA 3400 RL FIFTH WHEEL. CONSUMER STATES TIRE BLEW WHILE DRIVING *TGW THE CONSUMER STATED THE RIGHT FRONT TIRE HAD DONE OVER A $1,000 IN DAMAGE TO THE RV, BY THE TIME HE WAS ABLE TO STOP. ON OCTOBER 27, 2001 THE LEFT FRONT TIRE BLEW OUT. THE CONSUMER WAS ABLE TO STOP THE RV AND SUFFERED LESS DAMAGE THAN BEFORE. THE CONSUMER STATED THE TIRES WERE MADE IN CHINA WITH INSUFFICIENT PLYS IN THE SIDEWALL. *JB

Owner-reported narrative. Look up ODI 10439511 at NHTSA ↗

CONSUMER WRITES IN REGARDS TO PROBLEM WITH VEHICLE TIRES *TGW THE CONSUMER STATED HE EXPERIENCED TWO TIRE BLOWOUTS, WHICH RESULTED IN DAMAGE TO THE RV. THE CONSUMER STATED THE TIRES WERE MADE IN CHINA WITH 2 PLY SIDEWALLS AND 6 PLY TREAD AREA. THE CONSUMER STATED THE TIRES DIDN'T HAVE ENOUGH CARRYING WEIGHT FOR THE RV. *JB

Owner-reported narrative. Look up ODI 10459418 at NHTSA ↗

TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE 235/80/R16, DOT# OHUN1LHR190. THE CONTACT WAS DRIVING 65 MPH WHEN THE REAR PASSENGER TIRE EXPLODED. THE FAILURE CAUSED DAMAGE TO THE REAR FENDER WELL. THE CONTACT STOPPED AT A TIRE SHOP AND INSTALLED A NEW TIRE. THE FOLLOWING DAY, AFTER DRIVING 65 MPH AND ABOUT 200 MILES, THE REAR DRIVER'S TIRE EXPLODED. THE TIRE AGAIN DAMAGED THE REAR FENDER WELL. THE CONTACT TOOK THE TIRE TO A GOODYEAR DEALER AND PURCHASED A NEW TIRE. THE DEALER PREPARED A CLAIM FORM FOR …

Owner-reported narrative. 5,000 miles reported. Look up ODI 10460931 at NHTSA ↗

TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA RV EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: ST 235 80 16. THE CONTACT WAS TRAVELING 62 MPH WHEN THE DRIVER'S SIDE REAR TIRE STARTED TO LOOSE TREAD. ON ANOTHER OCCASION THE REAR PASSENGER SIDE TIRE LOST TREAD. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE MANUFACTURER WAS CONTACTED. THE TIRES WERE REPLACED. THE DOT NUMBER AND VIN WERE UNAVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE UNKNOWN.

Owner-reported narrative. Look up ODI 10468290 at NHTSA ↗

2009 KEYSTONE MONTANA 5TH WHEEL. CONSUMER STATES HE EXPERIENCED FIVE TIRE FAILURES *TGW THE CONSUMER STATED THE PRESSURE WAS GOOD AND THE WEIGHT OF THE CAMPER WAS UNDER GROSS WEIGHT.

Owner-reported narrative. Look up ODI 10469881 at NHTSA ↗

TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA RECREATIONAL VEHICLE EQUIPPED WITH BF-GOODRICH LOW RANGE E TIRES, SIZE 235-85-R16. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE RIGHT PASSENGER SIDE TIRE BLEW OUT AND 80 MILES LATER THE DRIVER REAR SIDE TIRE BLEW. THE TIRES WERE NOT REPLACED. THE RV SUSTAINED DAMAGED TO THE FRONT END PANEL, INSULATION, AND BRAKE WIRES. THE DOT WAS NOT AVAILABLE. THE TIRES FAILURE MILEAGE WAS 15,000 AND THE RECREATIONAL VEHICLE FAILURE MILEAGE WAS 25,985....UPDATED11/21/12 *BF THE CONSUMER STATED HE EXPERIENC…

Owner-reported narrative. 25,985 miles reported. Look up ODI 10475088 at NHTSA ↗

IOTA ITS-50R TRANSFER SWITCH FAILURE :CENTER LUGS OVER HEATED AND BEGAN TO MELT, MELTED WIRING AT TERMINAL AND MELTED UNIT COVER. HAD I NOT BEEN HOME, OR ASLEEP, IT WOULD HAVE BURNED THE WHOLE CAMPER DOWN, POSSIBLY RESULTING IN INJURY OR DEATH! *TR

Owner-reported narrative. Look up ODI 10649954 at NHTSA ↗

Reported: 2010-11-17 (November 17, 2010)

KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES AND FIFTH WHEEL TRAILERS EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.

Consequence: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.

Remedy: KEYSTONE IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR KEYSTONE AT 866-425-4369.

Reported: 2010-11-23 (November 23, 2010)

KEYSTONE IS RECALLING CERTAIN FIFTH WHEEL TRAILERS WITH A GENERATOR READY OPTION. IF THE TRANSFER SWITCH IS NOT INSTALLED TO THE PROPER SPECIFICATIONS, THE ELEVATED ELECTRICAL LOADS ASSOCIATED WITH THE RECREATIONAL VEHICLE USE IN HIGHER AMBIENT TEMPERATURES MAY CAUSE OVERHEATING OF THE LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS.

Consequence: OVERHEATING OF THE CONNECTIONS COULD RESULT IN A FIRE.

Remedy: DEALERS WILL INSPECT AND REPLACE THE TRANSFER SWITCH IF NECESSARY FREE OF CHARGE. THE SAFETY WAS SUPERCEDED BY CAMPAIGN 11V-577. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

Reported: 2011-12-08 (December 8, 2011)

KEYSTONE HAS REVISED THEIR REMEDY PROCESS AND IS AGAIN RECALLING CERTAIN 2009-2011 VEHICLES WITH THE “GENERATOR READY” OPTION, OR WITH STANDARD GENERATOR. SEE THE LIST ABOVE FOR THE AFFECTED MODELS. SOME IOTA ITS-50R TRANSFER SWITCHES ARE EXPERIENCING FAILURES WHEN EXPOSED TO HIGH ELECTRICAL LOADS. THE FAILURE IS CAUSING CONNECTIONS AND WIRING IN THE TRANSFER SWITCH TO DEGRADE AND OVER HEAT.

Consequence: CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH MAY DAMAGE OTHER APPLIANCES, INCREASE THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE.

Remedy: KEYSTONE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TRANSFER SWITCH, FREE OF CHARGE. THE REMEDY FOR THE PREVIOUS RECALL (10V-594) WAS TO INSPECT AND TIGHTEN THE SWITCH CONNECTIONS. THE SAFETY RECALL BEGAN ON FEBRUARY 24, 2012. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

Reported: 2015-09-04 (September 4, 2015)

Keystone RV Company (Keystone) is recalling certain model year 2008-2009 Big Sky, Challenger, Everest, Fuzion, Montana, and Raptor travel trailers and fifth wheels equipped with an IOTA ITS-50R transfer switch. These transfer switches, used in vehicles wired to be powered by a generator, may fail when exposed to elevated electrical loads and used in higher ambient temperatures.

Consequence: As the transfer switch fails, it may overheat, increasing the risk of a fire.

Remedy: Keystone will notify owners, and dealers will replace the IOTA ITS-50R transfer switch with a different brand transfer switch, free of charge. The recall began on October 8, 2015. Owners may contact Keystone customer service by calling 1-866-425-4369. Keystone's number for this recall is 15-234.

Reported: 2017-11-22 (November 22, 2017)

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.