2017 Jeep GRAND CHEROKEE: complaints, problems and recalls

THE JEEP GRAND CHEROKEE HAS A "SAFETY" FEATURE CALLED AUTOMATIC HIGH-BEAMS, A FEATURE THEY CHARGE AN ADDITIONAL FEE FOR. THE FEATURE ITSELF CAN BE TURNED ON/OFF ONLY THROUGH THE UCONNECT SYSTEM OF SETTINGS, WHILE THE VEHICLE IS STOPPED. THE ACTUAL FEATURE ONCE TURNED ON CAN BE ENABLED AND DISABLED THROUGH THE TURN SIGNAL STALK (PUSHING FORWARD TO ENABLE, BACK TO DISABLE) ONCE THE FEATURE IS TURNED ON VIA UCONNECT, THERE IS NO WAY TO MANUALLY TURN ON YOUR HIGH-BEAMS EXCEPT BY PULLING BACK ON THE TURN SIGNAL STALK TO ENABLE YOUR FLASH-TO-PA…

Owner-reported narrative. 12 miles reported. Look up ODI 10937966 at NHTSA ↗

I STOPPED ON MY DRIVEWAY WHICH IS AT ABOUT A 20 DEGREE ANGLE. PLACED THE VEHICLE IN PARK AND LEFT THE ENGINE RUNNING. I DID NOT APPLY THE PARKING BRAKE. I EXITED THE VEHICLE IN ORDER TO CHANGE DRIVERS AND LEFT THE DOOR OPEN. THE VEHICLE STARTED TO ROLL BACKWARDS SLOWLY. I JUMPED IN AND HIT THE BRAKES. I CONFIRMED VEHICLE SHIFT SELECTOR WAS IN PARK. I REPEATED THE SAME THING THE NEXT DAY TO TEST THIS BUT OF COURSE I STAYED IN THE VEHICLE WITH THE DOOR SHUT AND THE SAME THING HAPPENED. I PULLED UP TO THE SAME SPOT, WITH THE ENGINE RUNNING AND PU…

Owner-reported narrative. 300 miles reported. Look up ODI 10949989 at NHTSA ↗

DRIVING IN THE NE AFTER THE HIGHWAY DEPT. SPREAD THE SLURRY TO COMBAT ICE MY BRAND NEW JEEP GRAND CHEROKEE 2017, COLOR IVORY, STAINED. THE TRUCK WAS DRIVEN ON THE HIGHWAY AS WELL AS SECONDARY ROUDS. AFTER WASHING THE VEHICLE I DISCOVERED THE WHEEL WELL AND ITS SIDES STAINED FROM THE SLURRY. BROUGHT IT TO MEADOWLANDS OF CARMEL WHERE IT WAS PURCHASED. THEY INDICATED THEY HAD SEEN THIS BEFORE HOWEVER CHRYSLER WILL NOT COVER CHEMICAL REACTION. THIS TELLS ME THEY ARE AWARE OF THE ISSUE AND HAVE PRODUCED A PRODUCT THAT CANNOT HANDLE NORMAL USE. TH…

Owner-reported narrative. 1,800 miles reported. Look up ODI 10957301 at NHTSA ↗

18 DAYS AFTER PURCHASING MY GRAND CHEROKEE THE CAR SUDDENLY FELT LIKE IT WAS DRAGGING SOMETHING AND HAVING A DIFFICULT TIME MOVING. IT FELT LIKE THE EMERGENCY BRAKE WAS ON, BUT THE WAS NOT LIGHT INDICATOR. WHEN WE PULLED OVER THE WHEELS WERE RED HOT AND WHEN WE DROPPED WATER ON IT TO SEE HOW HOT IT WAS THE WATER SIZZLED. WE ENGAGED AND THEN DISENGAGED THE PARKING BRAKE JUST TO MAKE SURE IT WASN'T ON FOR SOME REASON. WE HAD THE CAR PUT ON A FLATBED AND TAKEN TO THE DEALERSHIP. A WEEK LATER THEY SAID IT WAS FIXED, WE PICKED IT UP DROVE IT T…

Owner-reported narrative. 25 miles reported. Look up ODI 10958797 at NHTSA ↗

VEHICLE TRANSMISSION DIES ON LEFT TURNS IN TRAFFIC.OCCURRS IN TRAFFIC. ON STREETS , AND HIGHWAYS.TAKATA INFLATORS

Owner-reported narrative. 7 miles reported. Look up ODI 10968288 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER DROPPED FROM DRIVE INTO NEUTRAL INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSTIC RESULTS WERE UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 843.

Owner-reported narrative. 843 miles reported. Look up ODI 10972309 at NHTSA ↗

MY JEEP WAS ON A BLUFF IN PARK BUT RUNNING! I GOT OUT TO TAKE PICTURES I WALKED ABOUT 15 FEET IN FRONT OF MY CAR! SUDDENLY I HEARD A NOISE AND MY JEEP WAS ROLLING RIGHT TOWARDS ME! I HAD TO LEAP OUT OF THE WAY OR IT WOULD HAVE RUN ME DOWN! LUCKILY A BOULDER STOPPED IT FROM GOING OVER THE BLUFF! I HAD TO LEAP OUT OF THE WAY AND SUFFERED INJURIES TO MY WRIST, BACK, HIP, AND LEG! WHEN I GOT UP MY TWO FRONT TIRES WERE ABOUT 3 INCHES OFF OF THE GROUND! I GOT IN AND PUT IT IN LOW 4 WHEEL DRIVE! IT DIDN'T COME OFF OF THE ROCK! I TRIED AGAIN AND PUT IT…

Owner-reported narrative. 2,800 miles reported. Look up ODI 10978964 at NHTSA ↗

THE VEHICLE DOESN'T SHIFT GEARS PROPERLY WHEN MOVING. IT MOSTLY HAPPENS ON A REGULAR STREETS IN DAY-TO-DAY DRIVING I'VE NOT NOTICED IT AT HIGHER SPEEDS. THE RPMS GO UP REALLY REALLY HIGH AND YESTERDAY WHEN I WAS GETTING ONTO A SMALLER HIGHWAY FROM A MAIN HIGHWAY IT'S SLID INTO ALMOST A NEUTRAL STATE, IT DIDN'T STALL BUT DIDN'T ACCELERATE EITHER ON THE TURN COMING OFF LIGHT . THIS IS HAPPENS FREQUENTLY SINCE I GOT THE CAR IN FEBRUARY AND I BROUGHT IT TO THE DEALER A FEW WEEKS AGO AND THEY SAID THEY UPDATED SOME KIND OF SOFTWARE. IT HASN'…

Owner-reported narrative. Look up ODI 10990771 at NHTSA ↗

Reported: 2016-09-23 (September 23, 2016)

Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.

Consequence: If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S73.

Reported: 2018-05-17 (May 17, 2018)

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Reported: 2020-11-12 (November 12, 2020)

Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

Consequence: Combustion in the intake manifold can increase the risk of a fire.

Remedy: FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

Reported: 2022-06-09 (June 9, 2022)

Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

Consequence: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

Reported: 2023-06-08 (June 8, 2023)

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

Consequence: An engine stall can increase the risk of a crash.

Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.