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U.S. public vehicle records

2020 Jeep COMPASS: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

138 owner complaints analyzed

1 distinct recall campaigns

19,126 mi median reported failure mileage

Scope: 2020 model year. Data snapshot: . 31 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Engine is the most frequently named component, appearing in 79 of 138 complaints (57.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Electrical and battery issues2618.8%
Engine operation2115.2%
Braking behavior1913.8%
Steering behavior128.7%
Transmission and shifting96.5%
Fuel system concerns10.7%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Engine
79
Electrical System
63
Unknown Or Other
29
Power Train
27
Vehicle Speed Control
7
Steering
6
Service Brakes
5
Fuel/Propulsion System
4
Component breakdown data
CategoryCount
Engine79
Electrical System63
Unknown Or Other29
Power Train27
Vehicle Speed Control7
Steering6
Service Brakes5
Fuel/Propulsion System4

Engine: 79; Electrical System: 63; Unknown Or Other: 29; Power Train: 27; Vehicle Speed Control: 7; Steering: 6; Service Brakes: 5; Fuel/Propulsion System: 4

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
17
25,000 to 49,999
6
50,000 to 74,999
6
75,000 to 99,999
2
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,00017
25,000 to 49,9996
50,000 to 74,9996
75,000 to 99,9992
100,000 to 149,9990
150,000 and above0

Under 25,000: 17; 25,000 to 49,999: 6; 50,000 to 74,999: 6; 75,000 to 99,999: 2; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (17). 107 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2020
10
2021
13
2022
21
2023
28
2024
28
2025
25
2026
13
Complaints over time data
CategoryCount
202010
202113
202221
202328
202428
202525
202613

2020: 10; 2021: 13; 2022: 21; 2023: 28; 2024: 28; 2025: 25; 2026: 13

Pattern summary

Engine leads the component reports. Electrical and battery issues appears in 26 complaint narratives. Engine operation appears in 21 complaint narratives. Braking behavior appears in 19 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11319222 · 2020-03-25 (March 25, 2020)

TL* THE CONTACT OWNS A 2020 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING 40 MPH, THE FORWARD COLLISION AVOIDANCE SYSTEM FAILED FUNCTION AS DESIGNED. THE CONTACT STATED THAT THE SPEED WAS NOT REDUCED NEITHER WAS THERE A WARNING OF STOPPED VEHICLES AHEAD. THE CONTACT DEPRESSED THE BRAKE PEDAL AND STOPPED THE VEHICLE. THE FORWARD COLLISION AVOIDANCE SYSTEM WAS RESET AND THE VEHICLE OPERATED AS DESIGNED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO BROWN'S JEEP CHRYSLER DODGE RAM LOCATED AT (483 NY-112, PAT…

Owner-reported narrative. 600 miles reported. Look up ODI 11319222 at NHTSA ↗

Owner report 11331626 · 2020-06-29 (June 29, 2020)

PURCHASED A 2020 COMPASS ON MAY 28TH, 2020 WITHIN THE FIRST WEEK IT SHUT DOWN OR STALLED COMPLETELY AT A STOP STREET, HAD TO PUT THE CAR IN PARK AND HIT THE RESTART BUTTON. I WAS NOT SURE IF THIS HAD SOMETHING TO DO WITH THE AUTO STOP/START SO I SWITCHED THIS FUNCTION OFF AND IN THE FOLLOWING WEEKS IT DIED 2 MORE TIMES ONCE WHEN DRIVING THROUGH AN INTERSECTION THE NEXT TIME WHEN I WAS STARTING OFF AT A STREET LIGHT, THIS IS NOT NORMAL SO ON JUNE 26TH I RETURNED THE CAR TO THE DEALERSHIP AND FILLED A CLAIM WITH JEEP CUSTOMER SERVICE. THE SERVICE…

Owner-reported narrative. 150 miles reported. Look up ODI 11331626 at NHTSA ↗

Owner report 11338949 · 2020-07-12 (July 12, 2020)

TWICE NOW, THE VEHICLE HAS COMPLETELY SHUT OFF WHILE DRIVING. THE FIRST TIME HAPPENED AT A RED LIGHT. THIS VEHICLE HAS AUTOMATIC ENGINE SHUT OFF WHEN YOU PRESS ON THE BRAKE, BUT WHEN YOU RELEASE THE BRAKE, THE ENGINE IS SUPPOSED TO COME BACK ON. WHEN I WAS AT THE RED LIGHT, THE ENTIRE VEHICLE SHUT OFF AND I NEEDED TO PUT THE CAR IN PARK AND RESTART THE VEHICLE. THIS HAPPENED AGAIN WHILE I WAS MAKING A U TURN A FEW WEEKS LATER. AS I WAS TURNING THE CAR, THE ENTIRE VEHICLE SHUT OFF AND I LUCKILY ROLLED TO THE EDGE OF THE ROAD TO PUT THE CAR IN PA…

Owner-reported narrative. 2,600 miles reported. Look up ODI 11338949 at NHTSA ↗

Owner report 11348490 · 2020-08-10 (August 10, 2020)

VEHICLE HAS SHUT OFF WHILE DRIVING ON TWO OCCASIONS. BOTH TIMES I HAD SLOWED TO A STOP AND WHEN I HIT THE GAS TO REACCELERATE AT A GREEN LIGHT THE CAR SHUT OFF. THE INFOTAINMENT SCREENS REMAINED ON AND THE LIGHTS ON THE SHIFT KNOB STARTED TO BLINK. I HAD TO PUT THE CAR INTO PARK, TURN IT OFF AND RESTART IT ALL WHILE SITTING AT AN INTERSECTION. IT WAS NOT A QUICK PROCESS. THE CAR HAS AN IDLE FEATURE TO SAVE ON GAS HOWEVER THIS WAS NOT THE FEATURE IN ACTION THE CAR WAS OFF COMPLETELY.

Owner-reported narrative. 700 miles reported. Look up ODI 11348490 at NHTSA ↗

Owner report 11350896 · 2020-08-24 (August 24, 2020)

I HAVE HAD MY 2020 JEEP COMPASS 4.5 MONTHS AND IT HAS STALLED TWICE. BOTH TIMES AS I WAS APPROACHING A LIGHT TO STOP. MY LIFE HAS BEEN ENDANGERED BOTH TIMES AS I DID NOT REALIZE WHAT HAD HAPPENED NOR DO THE PEOPLE BEHIND ME. I ONLY REALIZED WHAT WAS HAPPENING WHEN I ATTEMPT TO ACCELERATE. BOTH TIMES I WAS ALMOST HIT FROM BEHIND. THE FIRST TIME AT APPROX AT 1624 MILES AND THE SECOND TIME AT APPROX 1742 MILES. THERE IS NO WARNING OR DIRECTION FROM THE VEHICLE, BUT WHILE PANICKING IN TRAFFIC I SEE THAT MY EMERGENCY BAKE IS ON!!!!! SUDDENLY AND FOR…

Owner-reported narrative. 1,742 miles reported. Look up ODI 11350896 at NHTSA ↗

Owner report 11352760 · 2020-09-02 (September 2, 2020)

I PURCHASED MY CAR ON JULY 22ND 2020. THE VERY FIRST DAY WHILE I WAS DRIVING HOME I NOTICED THAT THE CAR SHUT OFF WHILE I WAS STOPPING. I THOUGHT PERHAPS THAT IT WAS THE AUTO OFF THAT TRIGGERED A LITTLE TOO EARLY. SINCE THEN IT HAPPENED TWICE AND MOST RECENTLY WHILE I WAS DRIVING AND MAKING A TURN THE CAR JUST SHUT OFF. THE ONLY WAY TO GET THE CAR GOING WEST FOR ME TOO PUT THE CAR IN NEUTRAL AND START THE CAR AGAIN. ALSO, A GOOGLE SEARCH OF THE TIGER SHARK ENGINE ISSUES POINTS OUT THAT THERE ARE MANY CONCERNS AND COMPLAINTS AFFECTING SO MANY…

Owner-reported narrative. 1,072 miles reported. Look up ODI 11352760 at NHTSA ↗

Owner report 11353670 · 2020-09-08 (September 8, 2020)

I BOUGHT MY JEEP COMPASS IN FEBRUARY. LAST MONTH WHEN COMING HOME MY SERVICE PARKING BRAKE SYSTEM AND SERVICE AUTO SHUT OFF SYSTEM LIGHT BOTH CAME ON. WHEN I GOT HOME I WAS LIKE THAT'S ODD AND CALLED THE DEALER. THEY SAID THEY WOULD LOOK AT IF I BROUGHT IT TO THEM. I GOT READY FOR WORK, WENT TO LEAVE AND MY CAR WOULDN'T MOVE. THE PARKING BRAKE WAS STUCK ON. I WAS FURIOUS AND CALLED THE DEALER AND SAID THEY NEEDED TO HAVE IT TOWED AND THEY REFUSED. MY MOM ENDING UP TAKING ME TO WORK, THEN THE NEXT DAY THE LIGHTS MYSTERIOUSLY WENT OFF. NOW YESTER…

Owner-reported narrative. Look up ODI 11353670 at NHTSA ↗

Owner report 11360035 · 2020-09-20 (September 20, 2020)

MY 2020 COMPASS STALLS WHILE DRIVING ON THE STREET AND FREEWAY AND WHILE TURNING. I HAVE HAD THIS HAPPEN 6 OR 7 TIMES AND ONE TIME A GUY SLAMMED ON HIS BRAKES AND SWERVED AROUND ME SO HE DIDN'T HIT ME. I TOOK IT TO THE DEALER 2 TIMES AND ITS BEEN IN THE SHOP FOR 25 DAYS AND I PROVIDED VIDEO PROOF OF THE ISSUE AND THE DEALER SAID IF THEY DON'T SEE IT THEY WON'T DO ANYTHING. THE CAR KEEPS GETTING DIFFERENT CHECK ENGINE CODES AND THEY JUST CLEAR THEM. THERE IS OBVIOUSLY AND ISSUE THE DEALER WON'T VERIFY DRIVING THE CAR TWO MILES. THERE IS CLEARLY …

Owner-reported narrative. 10,200 miles reported. Look up ODI 11360035 at NHTSA ↗

Recall history

1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

20V208000 · Visibility:Windshield Wiper/Washer:Linkages

Reported: 2020-04-09 (April 9, 2020)

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.

Consequence: Reduced visibility increases the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will tighten the wiper nuts, free of charge. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W25.

NHTSA campaign record ↗