2004 Jayco GRANITE RIDGE: complaints, problems and recalls

WE HAVE A 2004 JAYCO GRANITE RIDGE CLASS-C MOTOR HOME. ON OUR FIRST TRIP WHEN THE TEMPERATURE GOT BELOW 40 DEGREES, I PERSONALLY COULD NOT OPEN THE ENTRY DOOR. MY HUSBAND NEARLY BROKE HIS KNUCKLES FORCING THE DOOR OPEN. I FEEL THIS IS A SAFETY MATTER, SINCE THE ONLY OTHER EXIT IS THE BACK WINDOW WHICH IS AN EXTREME EXIT. ON ONE OCCASION OUR CARBON MONOXIDE DETECTOR WENT OFF BECAUSE WE WERE USING THE GENERATOR & FURNACE FOR HEAT AND FUMES WERE GETTING INTO THE CAB NEAR THE DETECTOR. WE SHUT THE GENERATOR OFF AND OPENED WINDOWS BUT IT WAS EXTREME…

Owner-reported narrative. Look up ODI 10088746 at NHTSA ↗

Reported: 2003-10-09 (October 9, 2003)

ON CERTAIN MOTOR HOMES EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE UNITS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.

Consequence: AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.

Remedy: SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR JAYCO AT 1-574-825-0608.

Reported: 2005-12-16 (December 16, 2005)

ON CERTAIN MOTOR HOMES, THE HITCH RECEIVER MAY HAVE MISSING REINFORCING PLATES. WHEN A LOAD IS APPLIED TO THE HITCH, IT MAY BECOME PARTIALLY DETACHED FROM THE FRAME IF THESE PLATES ARE MISSING.

Consequence: THIS CONDITION, IF NOT ADDRESSED, COULD RESULT IN A CRASH, PERSONAL INJURY OR DEATH.

Remedy: DEALERS WILL INSPECT AND REPLACE THE REINFORCING PLATES WITH NEW HARDWARE. THE RECALL BEGAN ON JANUARY 10, 2006. OWNERS MAY CONTACT JAYCO AT 1-800-283-8267.

Reported: 2006-03-28 (March 28, 2006)

ON CERTAIN MOTOR HOMES BUILT ON FORD E-SERIES CHASSIS, THE AIR FILTER ELEMENT MATERIAL PROCESS RESULTED IN AN AIR FILTER PAPER ELEMENT THAT CAN SMOLDER OR BURN. THIS CHANGE IN FILTER PAPER COMPOSITION, COMBINED WITH THE CONFIGURATION OF THE AIR INDUCTION SYSTEM, MAY ALLOW HOT CARBON PARTICLES TO CONTACT THE AIR FILTER ELEMENT DURING CERTAIN DRIVING CONDITIONS THAT CREATE HOT PARTICLES.

Consequence: THESE HOT PARTICLES MAY IGNITE THE AIR FILTER ELEMENT WITH THE POTENTIAL FOR AIR INDUCTION SYSTEM DAMAGE OR UNDERHOOD FIRE.

Remedy: FORD MOTOR COMPANY IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. DEALERS WILL INSPECT AND REPLACE THE AIR FILTER ELEMENT. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673 OR JAYCO AT 1-800-283-8267.

Reported: 2006-03-31 (March 31, 2006)

CERTAIN MOTOR HOMES BUILT ON FORD CHASSIS MAY EXPERIENCE STALLING WITHOUT WARNING WHILE DRIVING AND MAY OR MAY NOT RESTART.

Consequence: SHOULD THE ENGINE STALL, A VEHICLE CRASH COULD OCCUR.

Remedy: FORD MOTOR COMPANY IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. DEALERS WILL UPGRADE THE FUEL INJECTION CONTROL MODULE (FICM) WIRE HARNESS OR REPLACED, AND/OR HAVE A NEW INJECTION CONTROL PRESSURE (ICP)) SENSOR CONNECTOR INSTALLED FREE OF CHARGE. OWNERS MAY CONTACT FORD AT 1-800-392-3673 OR JAYCO AT 1-800-283-8267.

Reported: 2017-11-21 (November 21, 2017)

Jayco, Inc. (Jayco) is recalling various 2002-2016 recreational vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V746-9524.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Jayco will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Jayco customer service at 1-800-283-8267, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.