2020 Jaguar I-PACE: complaints, problems and recalls

Was driving vehicle downhill on a small hill in Palm Springs when multiple error messages appeared in rapid succession on the information display, including 'traction battery fault - safe to drive with caution'. This was immediately followed by "pull over and stop the car" but before I had the chance to do so ALL the systems in the car ceased to operate and all electrical systems shut down. The breaks would not work, the steering would not work. I was still traveling down hill and unable to stop the car. The car continued for approximately 1/2 …

Owner-reported narrative. Look up ODI 11417426 at NHTSA ↗

From Day 1 of purchase, I have been unable to enter the vehicle or start it easily due to a recurring failure of the Transceiver Part # T4K1278. I have had six (6) dealership visits to rectify this concern. The part (T4K8326 Antenna) has been replaced once when I was not able to open the vehicle after multiple attempts. This did not solve the issue. The last dealership visit indicated the Transceiver (T4K1278) was likely the issue but the service advisor told me that the part was not able to be imported due to inherent failure issues. JL…

Owner-reported narrative. Look up ODI 11494745 at NHTSA ↗

The contact owns a 2020 Jaguar I-Pace. The contact stated that while charging the battery in the garage, the vehicle started overheating with the fan activated. The contact stated that the garage became hot, and the contact disconnected the battery before causing severe damage. The contact stated that while driving, the battery decreased by 50 miles unexpectedly. The contact was able to recharge the battery and the vehicle resumed normal operation. The contact then received notification of NHTSA Campaign Number: 23V369000 (Electrical System). A…

Owner-reported narrative. 15,000 miles reported. Look up ODI 11535991 at NHTSA ↗

The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 23V369000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that they were waiting for the software to perform the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the software was not available. The contact had not experienced a failur…

Owner-reported narrative. Look up ODI 11541599 at NHTSA ↗

The contact owns a 2020 Jaguar I-Pace. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, who replaced the battery; however, the failure recurred. The vehicle was taken back to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.

Owner-reported narrative. 25,000 miles reported. Look up ODI 11547060 at NHTSA ↗

My Jaguar I pace has been at the dealership since September, when I received the original 441 update. After receiving the update it no longer charged and continued to have the battery fault notice. I have been told an additional update was coming and has recently been applied, however that update repaired only the fact that the vehicle is not charging, it did not repair the electrical fault. I have been told multiple times that the vehicle will be receiving a replacement battery module, only to be told that they are waiting on an additional s…

Owner-reported narrative. Look up ODI 11566315 at NHTSA ↗

I was exiting a parking spot and I had my foot on the brake to start the vehicle and again to put the car in reverse. I backed out of my parking spot and turned 90 degrees to exit the parking lot. As I pushed down on the brake to stop and shift to drive, the pad that covers the brake pedal fell off, causing my foot to slip and hit the accelerator. I then struck another vehicle with the back of my car. In looking at the car after the accident, the pad that normally covers the brake pedal was on the floor of the car, between the brake and acc…

Owner-reported narrative. Look up ODI 11571371 at NHTSA ↗

24-volt battery failed, causing the steering column to lock up and all components to malfunction. All doors were locked, and I could not get out of the vehicle. I had to call my husband to let me out through the vehicle's truck manually. This has caused me a great deal of anxiety. There was no indication prior to this situation, and I have reported this issue to the dealer service department. This issue has not been inspected yet.

Owner-reported narrative. Look up ODI 11572972 at NHTSA ↗

Reported: 2019-05-09 (May 9, 2019)

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 I-PACE vehicles. If the electrical regenerative brake system fails, there will be an increased delay between when the driver brakes and when the vehicle decelerates. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."

Consequence: A delay in deceleration, increases the distance needed to stop and the risk of a crash.

Remedy: Jaguar will notify owners, and dealers will update the software to reduce the delay, free of charge. The recall began June 12, 2019. Owners may contact Jaguar customer service at 1-800-637-6837. Jaguar's number for this recall is H213.

Reported: 2020-02-13 (February 13, 2020)

Jaguar Land Rover North America, LLC (Jaguar) is recalling one 2020 I-Pace vehicle. The front passenger seat frame may be missing fasteners, resulting in a seat frame with insufficient strength.

Consequence: In the event of a crash, the seat may not properly secure the occupant, increasing their risk of injury.

Remedy: Jaguar will notify the owner, and a dealer will replace the front passenger seat assembly, free of charge. The recall began March 25, 2020. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H282.

Reported: 2023-05-25 (May 25, 2023)

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2024 Jaguar I-PACE vehicles. The high-voltage battery may overheat.

Consequence: The high-voltage battery overheating increases the risk of a fire.

Remedy: Owners are advised to park and charge vehicle outside and away from structures until the recall repair is complete. The battery energy control module software will be updated by a dealer, or through an over-the-air (OTA) update. In addition, battery modules will be replaced as necessary. Repairs will be performed free of charge. Owner notification letters were mailed July 18, 2023. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H441.

Reported: 2023-10-19 (October 19, 2023)

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2023 I-PACE vehicles previously repaired under recall 23V-369. The previous repair may not have been completed correctly, and still allow the high-voltage battery to overheat.

Consequence: The high-voltage battery overheating increases the risk of a fire.

Remedy: Owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete, and for 30 days after the repair has been completed. Dealers will update the battery energy control module software, free of charge. Owner notification letters were mailed December 11, 2023. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H459.

Reported: 2024-02-08 (February 8, 2024)

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles previously repaired under recall number 23V-369. The high-voltage battery may overheat.

Consequence: A high-voltage battery that overheats increases the risk of a fire.

Remedy: Owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete and for 30 days after the repair has been completed. The battery energy control module software will be updated by a dealer. Repairs will be performed free of charge. Owner notification letters were mailed March 20, 2024. Owners may contact Jaguar's customer service at 1 -800-452-4827. Jaguar's number for this recall is H471. These vehicles were previously recalled for this same issue under recall number 23V-369 and will need to have the new remedy performed.

Reported: 2024-02-08 (February 8, 2024)

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles. The fasteners that secure the battery module to the busbars may not have been tightened securely, which can cause electrical arcing at the busbars.

Consequence: Electrical arcing increases the risk of a fire.

Remedy: Dealers will inspect and repair the busbar fasteners and replace any damaged components as necessary, free of charge. Owner notification letters were mailed March 21, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H468.

Reported: 2024-03-07 (March 7, 2024)

Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.

Consequence: A high-voltage battery that overheats increases the risk of a fire.

Remedy: Dealers will replace the high-voltage battery, free of charge. Owner notification letters were mailed June 26, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369 and will need to have the new remedy completed.

Reported: 2026-02-05 (February 5, 2026)

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2020-2021 Jaguar I-PACE vehicles. The high voltage battery may overheat.

Consequence: A high voltage battery that overheats increases the risk of a fire.

Remedy: Owners are advised to park outside and away from structures, charge outside, and limit their charge to a maximum of 90% until the recall repair is complete. As an interim repair, the battery software will be updated by a dealer, or through an over-the-air (OTA) update to limit the state of charge to 90%. The final remedy is currently under development. Repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed April 2, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's numbers for this recall are H570, H571, and H572. This recall replaces NHTSA recall numbers 23V369, 23V709, and 24V085. Vehicles repaired under one or more of the previous recalls will need to have the new remedy completed.