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2002 Hyundai SANTA FE: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

165 owner complaints analyzed

4 distinct recall campaigns

105,000 mi median reported failure mileage

Scope: 2002 model year. Data snapshot: . 127 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Suspension is the most frequently named component, appearing in 40 of 165 complaints (24.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior3923.6%
Steering behavior2213.3%
Transmission and shifting137.9%
Engine operation137.9%
Electrical and battery issues95.5%
Fuel system concerns31.8%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Suspension
40
Steering
15
Suspension:Rear
15
Vehicle Speed Control
15
Engine
10
Service Brakes
10
Engine And Engine Cooling
9
Service Brakes, Hydraulic
8
Component breakdown data
CategoryCount
Suspension40
Steering15
Suspension:Rear15
Vehicle Speed Control15
Engine10
Service Brakes10
Engine And Engine Cooling9
Service Brakes, Hydraulic8

Suspension: 40; Steering: 15; Suspension:Rear: 15; Vehicle Speed Control: 15; Engine: 10; Service Brakes: 10; Engine And Engine Cooling: 9; Service Brakes, Hydraulic: 8

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
6
25,000 to 49,999
2
50,000 to 74,999
18
75,000 to 99,999
31
100,000 to 149,999
40
150,000 and above
30
Reported problems by failure mileage data
CategoryCount
Under 25,0006
25,000 to 49,9992
50,000 to 74,99918
75,000 to 99,99931
100,000 to 149,99940
150,000 and above30

Under 25,000: 6; 25,000 to 49,999: 2; 50,000 to 74,999: 18; 75,000 to 99,999: 31; 100,000 to 149,999: 40; 150,000 and above: 30

100,000 to 149,999 miles has the most reports with usable mileage (40). 38 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2004
2
2005
9
2006
5
2007
7
2008
12
2009
14
2010
23
2011
12
2012
10
2013
8
2014
20
2015
14
2016
3
2017
4
2018
11
2019
4
2020
3
2021
3
2023
1
Complaints over time data
CategoryCount
20042
20059
20065
20077
200812
200914
201023
201112
201210
20138
201420
201514
20163
20174
201811
20194
20203
20213
20231

2004: 2; 2005: 9; 2006: 5; 2007: 7; 2008: 12; 2009: 14; 2010: 23; 2011: 12; 2012: 10; 2013: 8; 2014: 20; 2015: 14; 2016: 3; 2017: 4; 2018: 11; 2019: 4; 2020: 3; 2021: 3; 2023: 1

Pattern summary

Suspension leads the component reports. Braking behavior appears in 39 complaint narratives. Steering behavior appears in 22 complaint narratives. Transmission and shifting appears in 13 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10059893 · 2004-02-23 (February 23, 2004)

CONSUMER EXPERIENCED AN ALARMING GRINDING SOUND WHEN ATTEMPTING TO BRAKE. GRINDING SOUND OF THE BRAKES OCCURRED SEVERAL TIMES WHILE ON SNOW-COVERED ROADS. (NAR) *LA ONCE THE VEHICLE WAS DRIVEN ABOUT 30 MINUTES THE BRAKES WORKED FINE. *NM

Owner-reported narrative. Look up ODI 10059893 at NHTSA ↗

Owner report 10099938 · 2004-11-05 (November 5, 2004)

FRONT BRAKES REPAIRED, I WAS INFORMED THAT CONTROL ARM AND BALL JOINT ON RIGHT TIRE WERE BAD, PARTS WERE LOOSE AND NOT STATIONARY. *BF THE INSIDE OF THE FRONT TIRE WERE BALD ON THE INSIDE DUE TO THE WAY THE ALIGNMENT HAD CHANGED AS A RESULT OF THE DEFECTIVE PART. *SC

Owner-reported narrative. Look up ODI 10099938 at NHTSA ↗

Owner report 10112072 · 2005-02-23 (February 23, 2005)

MY 2002 V6 4WHEEL DR HYUNDAI SANTA FE WHILE DRIVING ON THE FREEWAY AT 65- 70 MPH DROPPED A DRIVE LINE, IGNITING FLAMES TO THE REAR OF THE CAR. LITHIA OF FRESNO CLAIMS IT WAS DUE TO LOW FLUIDS IN THE TRANSFER CASE, THUS IT OVERHEATED AND THE LINE SNAPPED OFF. I HAD THE VEHICLE SERVICED 2 WEEKS PRIOR, THE FLUIDS WERE FINE, THE TRANSFER CASE WAS OKAY. THERE WAS A VAGUE HUM IN THE DRIVE OF THE CAR AFTER RETURNING FROM THE MOUNTAINS THE WEEK PRIOR TO THE INCIDENT. OTHER 2ND OPINIONS BELIEVE THE AUTO SWITCH IN THE SMART SYSTEM FAILED AND LEFT IT …

Owner-reported narrative. 96,000 miles reported. Look up ODI 10112072 at NHTSA ↗

Owner report 10113700 · 2005-03-08 (March 8, 2005)

DRIVER NOTICED THAT WHILE DRIVING THE TIRE TRACK CONTROL ENGAGED . THIS CAUSES THE VEHICLE TO SLOW DOWN ON ITS OWN WITHOUT APPLYING THE BRAKES. DRIVER TOOK VEHICLETO THE DEALER, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK

Owner-reported narrative. Look up ODI 10113700 at NHTSA ↗

Owner report 10114122 · 2005-03-15 (March 15, 2005)

THERE HAVE BEEN NUMEROUS ISSUES WITH MY 2002 SANTA FE. THE FIRST BEING 6 MONTHS AFTER PURCHASING THE VEHICLE. I HEARD A CONSTANT GRINDING NOISE AND NOTICED THE VEHICLE SUSPSENION NOT RESPONDING SMOOTHLY. WHEN THE DEALER CHECKED THE PROBLEM, THEY DETERMINED THAT THE FRONT BEARINGS NEEDED TO BE REPLACED, BUT THERE WERE NO PROBLEMS WITH THE BRAKES. SINCE THIS TIME, I HAVE HAD THE BRAKES CHECKED FREQUENTLY, (SINCE I PERCEIVE A FREQUENT PROBLEM WITH GRINDING AND PROBLEMS STOPPING...THE CAR DOESN'T STOP WELL)...AND I'M OFTEN AFRAID IT WON'T STOP.…

Owner-reported narrative. Look up ODI 10114122 at NHTSA ↗

Owner report 10115617 · 2005-03-08 (March 8, 2005)

THE CONSUMER'S 2002 HYUNDAI SANTA FE HAS BEEN EXPERIENCING UNEXPECTED AND SUDDEN LOSS OF POWER. *NM THE COMPANY HAS ANOTHER 2002 SANTA FE( VEHICLE IDENTIFICATION NUMBER [VIN removed]) THAT HAS THE SAME UNEXPECTED LOSS OF POWER. NUMEROUS SERVICE HAVE BEEN PERFORMED ON THE VEHICLE, BUT THE PROBLEM CONTINUES.

Owner-reported narrative. Look up ODI 10115617 at NHTSA ↗

Owner report 10121875 · 2005-05-23 (May 23, 2005)

4/6/06 I HAD AN AUTO ACCIDENT GOING 75 MPH IN A 70 ZONE. FULL IMPACT OF MY FRONT END TO THE OPPOSING PARTIES VEHICLE (SUV). I DID A 360 AND FLIPPED AND LANDED ON MY DRIVER'S SIDE. MY AIRBAGS DID NOT DEPLOY AT ALL. NEITHER DRIVER SIDE OR PASSENGER SIDE. I SUSTAINED BACK AND NECK INJURIES - CURRENTLY IN TREATMENT. MY VEHICLE WAS A TOTAL LOSS AND IS NOW IN A SALVAGE YARD.

Owner-reported narrative. Look up ODI 10121875 at NHTSA ↗

Owner report 10127658 · 2005-07-06 (July 6, 2005)

WHILE DRIVING CAR WITH AC ON THE BATTER DIES BROUGHT BACK TO DEALER SAID NOTHING IS WRONG WITH CAR THIS HAS HAPPENED 4 TIMES NOW NO ONE WILL ADMIT THERE IS A PROBLEM WITH THE CAR

Owner-reported narrative. 52,420 miles reported. Look up ODI 10127658 at NHTSA ↗

Recall history

4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

03V030000 · Electrical System:Starter Assembly

Reported: 2003-01-02 (January 2, 2003)

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 2.7 LITER V-6 ENGINES, IMPROPERLY MANUFACTURED CRANKSHAFT POSITION SENSORS (CPS) WERE INSTALLED. THE CPS CASES WERE IMPROPERLY MANUFACTURED AND DID NOT MEET DIMENSIONAL SPECIFICATIONS. INTERNAL GAPS WITHIN THE CASES ALLOWED EPOXY TO CONTACT THE PRINTED CIRCUIT BOARD, WHICH RESULTED IN CRACKING OF THE PRINTED CIRCUIT BOARD CAPACITOR.

Consequence: A DAMAGED CPS CAPACITOR COULD RESULT IN ENGINE STALLING.

Remedy: DEALERS WILL REPLACE THE CPS. OWNER NOTIFICATION BEGAN ON MARCH 10, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT HYUNDAI AT 1-800-829-9956.

NHTSA campaign record ↗
03V520000 · Equipment:Other:Labels

Reported: 2003-12-18 (December 18, 2003)

CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS."

Consequence: THE TIRE PRESSURE LABELS DO NOT CONTAIN THE INFORMATION REQUIRED BY THE STANDARD.

Remedy: OWNERS WILL BE PROVIDED WITH A CORRECT LABEL AND INSTALLATION INSTRUCTIONS. OWNER NOTIFICATION BEGAN ON OCTOBER 29, 2003. OWNERS SHOULD CONTACT HYUNDAI AT 1-800-633-5151.

NHTSA campaign record ↗
09V123000 · Suspension:Rear

Reported: 2009-04-16 (April 16, 2009)

HYUNDAI IS RECALLING 83,355 MY 2001-2003 SANTA FE VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. ROAD SALT APPLIED IN THESE JURISDICTIONS DURING THE WINTER MONTHS MAY RESULT IN PROGRESSIVE, INTERNAL CORROSION OF THE REAR TRAILING ARMS, WHICH COULD LEAD TO THINNING OR PERFORATION OF THE REAR TRAILING ARM STEEL. OWNERS MAY SEE OR FEEL SLIGHT TO MODERATE CHANGES IN VEHICLE OPERATION WHICH WILL INCREASE IF THE VEHICLE IS NOT REPAIRED. THESE CHANGES INCLUDE A LOWERING OF VEHICLE HEIGHT THAT CAN LEAD TO TIRE MISALIGNMENT AND STEERING PULL. OWNERS MAY ALSO NOTICE A CREAKING SOUND.

Consequence: IF THE CORROSION IS ALLOWED TO PROGRESS, THE REAR TRAILING ARM MAY FRACTURE WHILE DRIVING, THEREBY INCREASING THE RISK OF A VEHICLE CRASH.

Remedy: DEALERS WILL INSPECT THE REAR TRAILING ARMS FOR INTERNAL CORROSION DAMAGE. IF SPECIFIED LEVELS OF CORROSION DAMAGE ARE FOUND, THE REAR TRAILING ARMS WILL BE REPLACED. REAR TRAILING ARMS THAT DO NOT REQUIRE REPLACEMENT WILL HAVE DRAINAGE HOLES ADDED AND WILL BE TREATED WITH RUST-PROOFING MATERIAL TO ARREST THE CORROSION PROCESS. INSPECTION, TREATMENT AND REPLACEMENT PROCEDURES WILL BE CONDUCTED AT NO COST TO OWNERS. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT THE HYUNDAI CUSTOMER ASSISTANCE CENTER AT 1-800-633-5151.

NHTSA campaign record ↗
14V435000 · Suspension:Front:Springs:Coil Springs

Reported: 2014-07-18 (July 18, 2014)

Hyundai Motor Company (Hyundai) is recalling certain model Year 2001-2006 Santa Fe vehicles manufactured from March 31, 2000, through February 15, 2006, that are registered and operated, or which were originally sold and registered, in the following 20 “salt belt" states and the District of Columbia: Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. The affected vehicles may experience front coil spring corrosion from road salt, causing the coil spring to fracture and make contact with the tire.

Consequence: If the front coil spring fractures due to corrosion it could cause the coil spring to make contact with the tire, possibly puncturing the tire and increasing the risk of a vehicle crash.

Remedy: Hyundai will notify owners, and dealers will inspect and if necessary replace the coil spring, free of charge. The recall began on October 24, 2014. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 124.

NHTSA campaign record ↗