2024 Hyundai SANTA CRUZ: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
35 owner complaints analyzed
1 distinct recall campaigns
1,000 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 5 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 11 of 35 complaints (31.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 6 | 17.1% |
| Transmission and shifting | 4 | 11.4% |
| Steering behavior | 3 | 8.6% |
| Engine operation | 2 | 5.7% |
| Fuel system concerns | 2 | 5.7% |
| Electrical and battery issues | 1 | 2.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 11 |
| Engine | 6 |
| Fuel/Propulsion System | 4 |
| Unknown Or Other | 4 |
| Vehicle Speed Control | 4 |
| Lane Departure: Assist | 3 |
| Service Brakes | 3 |
| Air Bags | 2 |
Power Train: 11; Engine: 6; Fuel/Propulsion System: 4; Unknown Or Other: 4; Vehicle Speed Control: 4; Lane Departure: Assist: 3; Service Brakes: 3; Air Bags: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 5; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (5). 30 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 1 |
| 2024 | 17 |
| 2025 | 9 |
| 2026 | 8 |
2023: 1; 2024: 17; 2025: 9; 2026: 8
Pattern summary
Power Train leads the component reports. Braking behavior appears in 6 complaint narratives. Transmission and shifting appears in 4 complaint narratives. Steering behavior appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11555969 · 2023-11-20 (November 20, 2023)
while driving my car lost power and slowed on its own from 65 mph down to 45 mph. i had to power/acceleration and all the dashboard codes lit up and the infotainment system had an error messsage. i was force to pull over on the freeway and restart the car to get power to it. this is the 2nd time this happened within 2500 miles of the new vehicle.
Owner-reported narrative. Look up ODI 11555969 at NHTSA ↗
Owner report 11565859 · 2024-01-16 (January 16, 2024)
The contact owns a 2024 Hyundai Santa Cruz. The contact stated while at a complete stop at a traffic light, the check engine warning light, the immobilization system warning light, and other unknown warning lights illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact shifted into park(P) and turned off the vehicle. The vehicle failed to restart after several attempts. The contact stated exited the vehicle and locked and unlocked the doors several times. The contact stated that he pressed the Pu…
Owner-reported narrative. 220 miles reported. Look up ODI 11565859 at NHTSA ↗
Owner report 11566670 · 2024-01-20 (January 20, 2024)
1- 1226/24New car-mileage- 300 miles-driving on turnpike at 70 mph truck lost power/ momentum slowed to 40mph before vehicle would move forward again 2- driving in school zone 25mph truck loses power/momentum 3--mileage 1375 driving in traffic at 40mph same as above taken to dealer states no codes
Owner-reported narrative. Look up ODI 11566670 at NHTSA ↗
Owner report 11569308 · 2024-02-01 (February 1, 2024)
Driving Santa Cruz Limited 2024 down the highway when the tailgate lowers by itself. It has happened twice on me. My key fob was in center console of vehicle. Reported incident to dealership.
Owner-reported narrative. Look up ODI 11569308 at NHTSA ↗
Owner report 11572157 · 2024-02-15 (February 15, 2024)
The contact owns a 2024 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed at night and approaching either an incline or decline, the contact became aware that the headlamps failed to provide adequate top and bottom coverage of the roadway. No warning lights were illuminated. The vehicle was taken to the dealer, who adjusted the headlamps, tilting the headlights further upward. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, and the headlights were readjusted, but th…
Owner-reported narrative. 1,000 miles reported. Look up ODI 11572157 at NHTSA ↗
Owner report 11572804 · 2024-02-19 (February 19, 2024)
The tire split on the sidewall from tread area to almost where it touches the metal rim it is mounted on.
Owner-reported narrative. Look up ODI 11572804 at NHTSA ↗
Owner report 11581801 · 2024-04-08 (April 8, 2024)
Brand new car, Front rotors had to be cut to stop a bad shaking of steering wheel and car. They only left 1/2 mm left of usable service life. New rotors are 30mm. Replacement is at 28mm. Service department left me with 28.5mm.
Owner-reported narrative. Look up ODI 11581801 at NHTSA ↗
Owner report 11582455 · 2024-04-11 (April 11, 2024)
I was traveling from Tennessee to Indiana on [XXX] going about 76 mph. I attempted to switch lanes and at the same time the other vehicle decided to speed up as the semi behind started speeding up. When my 2024 Santa Cruz Turbo (which only has 12,000 miles) jerked and started slowing down, the check engine light came on and it started declining acceleration. I mashed the gas and nothing happened (I was in Normal MODE- not smart mode, not sport mode, and not snow). I literally almost died as 2 very large trucks are coming at me full speed as I'm…
Owner-reported narrative. Look up ODI 11582455 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
24V412000 · Steering:Electric Power Assist System
Reported: 2024-06-05 (June 5, 2024)
Hyundai Motor America (Hyundai) is recalling certain 2024 Tucson and Santa Cruz vehicles. The circuit board in the motor-driven power steering assembly may short circuit, resulting in a loss of power steering assist.
Consequence: A loss of power steering assist can increase the risk of a crash.
Remedy: Dealers will replace the motor-driven power steering electric power pack, free of charge. Owner notification letters were mailed July 11, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 261.
NHTSA campaign record ↗