2024 Hyundai SANTA CRUZ problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
35 owner complaints analyzed
1 distinct recall campaigns
1,000 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 5 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 11 of 35 complaints (31.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 6 | 17.1% |
| Transmission and shifting | 4 | 11.4% |
| Steering behavior | 3 | 8.6% |
| Engine operation | 2 | 5.7% |
| Fuel system concerns | 2 | 5.7% |
| Electrical and battery issues | 1 | 2.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 11 |
| Engine | 6 |
| Fuel/Propulsion System | 4 |
| Unknown Or Other | 4 |
| Vehicle Speed Control | 4 |
| Lane Departure: Assist | 3 |
| Service Brakes | 3 |
| Air Bags | 2 |
Power Train: 11; Engine: 6; Fuel/Propulsion System: 4; Unknown Or Other: 4; Vehicle Speed Control: 4; Lane Departure: Assist: 3; Service Brakes: 3; Air Bags: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 5; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (5). 30 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 1 |
| 2024 | 17 |
| 2025 | 9 |
| 2026 | 8 |
2023: 1; 2024: 17; 2025: 9; 2026: 8
Pattern summary
Power Train leads the component reports. Braking behavior appears in 6 complaint narratives. Transmission and shifting appears in 4 complaint narratives. Steering behavior appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11606006 · 2024-08-01 (August 1, 2024)
- Incident occurred on the interstate about a mile from the exit - Was in the right hand lane preparing to exit - Started raining very heavily, could barely see the lane lines - Continued to slow down coming to a momentary stop - When beginning to go again, experienced the drive/tires or something started Shuttering/vibrating-like riding over very rough gravel - At this time the car began speeding forward-with me slamming on brakes-then the car went flying into reverse. The car went spinning and ended up in the interstate median…
Owner-reported narrative. Look up ODI 11606006 at NHTSA ↗
Owner report 11627698 · 2024-11-27 (November 27, 2024)
On 2 separate occasions on the highway at 55+ miles per hour during daylight dry conditions summer temperature the following safety hazard occurred; A car approached the rear of my 2024 hyundai santa crux night 2.5L. while on the highway. The approaching car likely at 25’ and closing when the santa cruz engaged the Rear Collision Emergency Brake system. It engaged for only a few seconds, but there was a noticeable brake check event, a severe grinding noise and the red rear collision warning system flashed on the driver instrument panel. I am…
Owner-reported narrative. Look up ODI 11627698 at NHTSA ↗
Owner report 11565859 · 2024-01-16 (January 16, 2024)
The contact owns a 2024 Hyundai Santa Cruz. The contact stated while at a complete stop at a traffic light, the check engine warning light, the immobilization system warning light, and other unknown warning lights illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact shifted into park(P) and turned off the vehicle. The vehicle failed to restart after several attempts. The contact stated exited the vehicle and locked and unlocked the doors several times. The contact stated that he pressed the Pu…
Owner-reported narrative. 220 miles reported. Look up ODI 11565859 at NHTSA ↗
Owner report 11584624 · 2024-04-22 (April 22, 2024)
Our 2024 Hyundai Santa Cruz SE had a loss of engine power while attempting to accelerate into traffic after stopping at an intersection four times since purchase in November 2023. The engine did not go above idle for approximately 15 seconds while the gas pedal was pressed half way down. The vehicle barely moved into the road and then gained power after what seemed to be the same as limp mode. No codes were set, no warning lights, no unusual noises or vibrations. Vehicle runs great at all other times. These vehicles were recalled in 2022 for a …
Owner-reported narrative. Look up ODI 11584624 at NHTSA ↗
Owner report 11581801 · 2024-04-08 (April 8, 2024)
Brand new car, Front rotors had to be cut to stop a bad shaking of steering wheel and car. They only left 1/2 mm left of usable service life. New rotors are 30mm. Replacement is at 28mm. Service department left me with 28.5mm.
Owner-reported narrative. Look up ODI 11581801 at NHTSA ↗
Owner report 11605552 · 2024-07-31 (July 31, 2024)
When the lane keeping assistant is operating, a constant, fairly loud buzzing sound emanates from the steering column, accompanied by a slight vibration on the steering wheel. When driving at low speeds and in traffic jams, this makes you nervous and distracts you from driving. The dealership cannot identify the problem and determine the cause. This sound has not been noticed on other cars of this brand
Owner-reported narrative. Look up ODI 11605552 at NHTSA ↗
Owner report 11627706 · 2024-11-27 (November 27, 2024)
On one occasion on interstate at highway speed during summer, dry conditions I was driving at approximately 60 mph and was not accelerating while maintaining average pace in traffic. For no apparent reason the engine lost all power. I was forced to drift over in a hazardous manner to reach the right shoulder. When the power was lost the engine was still on and operating, multiple presses on the accelerator did not provide any power or increased engine noise. Once stopped I checked that the truck was still in Drive gear, engine was on and pa…
Owner-reported narrative. Look up ODI 11627706 at NHTSA ↗
Owner report 11700619 · 2025-11-20 (November 20, 2025)
Sporadically, when shifting from first to second gear, the engine/transmission will stall, causing a loss of power for several seconds. This is generally when pulling away from a stop sign/light into traffic. I picked a single date below, but this continually happens from time to time.
Owner-reported narrative. Look up ODI 11700619 at NHTSA ↗
Owner report 11648667 · 2025-03-17 (March 17, 2025)
On [XXX] my car would not run with a half a tank of gas and 776 miles ,I allied Hyundai towing and had it towed to the nearest dealer in Springfield pa and it sat down a week or more before they looked at it ,after that they finally called and stated there was sugar in my tank ,I explained that was impossible because I have a 175 foot private drive and a dog that barks at anything I explained the gehivle has a anti theft gas cap and if the vehicle is unlocked I get texted to remind me it’s unlocked ,they told me the fuel system had to be repl…
Owner-reported narrative. Look up ODI 11648667 at NHTSA ↗
Owner report 11712036 · 2026-01-20 (January 20, 2026)
Very strong fuel smell coming from parked vehicle after filling the Gas Tank. After driving 40 miles to remove approximately 1/4 of a the Tank, fumes are gone. 1/06/2026: Took Truck to closest Dealership. Burlington Hyundai Nj and they had it for 3 days. (The Tank was not Full) and they didn't find anything wrong. They still have not given me any documents on what the checked. They said I would get it by E-Mail. I purchased the vehicle from Hyundai of Trenton Nj and they are not getting back to me on when I can bring it in. I can not park in or…
Owner-reported narrative. Look up ODI 11712036 at NHTSA ↗
Owner report 11613896 · 2024-09-10 (September 10, 2024)
My truck lost power climbing a pass. My speed dropped from 60 mph to 20 mph while on a state highway outside Yellowstone NP where traffic can be heavy. My error codes have indicated that it is a problem in the fuel injection system. I have had electrical harness on that system replaced 4 times in 6 weeks, 2 of the times took place at the dealership during repair. My truck is still not operable.
Owner-reported narrative. Look up ODI 11613896 at NHTSA ↗