2014 Heartland SUNDANCE: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
3 owner complaints analyzed
3 distinct recall campaigns
6,000 mi median reported failure mileage
Scope: 2014 model year. Data snapshot: . 3 complaints include usable failure mileage.
Most common problems
Tires is the most frequently named component, appearing in 2 of 3 complaints (66.7%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Tires | 2 |
| Wheels | 1 |
Tires: 2; Wheels: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (3). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 2 |
| 2017 | 1 |
2016: 2; 2017: 1
Pattern summary
Tires leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10873547 · 2016-06-09 (June 9, 2016)
TOW MAX SRT TIRES ARE BLOATED AND OUT OF ROUND AFTER 6K MILES, ONE BLEW OUT CAUSING RV DAMAGE. ALL FOUR ON RV FROM MANUFACTURE (HEARTLAND) ARE BLOATED AND HAD TO BE REPLACED AFTER ONLY 6K MILES.
Owner-reported narrative. 6,000 miles reported. Look up ODI 10873547 at NHTSA ↗
Owner report 10903784 · 2016-09-06 (September 6, 2016)
TL* THE CONTACT OWNS A 2014 HEARTLAND SUNDANCE EQUIPPED WITH TOWMAX STR ST TIRES, SIZE: ST225/75 R15. WHILE DRIVING APPROXIMATELY 62 MPH, THE DRIVER SIDE TIRE EXPLODED AND SHATTERED INTO PIECES WITHOUT WARNING. THE CONTACT REPLACED THE TIRE THE NEXT DAY, AND THE REAR DRIVER SIDE TIRE EXPLODED AND SHATTERED INTO PIECES WITHOUT WARNING. THE DEALER REPLACED THE FOUR TIRES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT NOTHING COULD BE DONE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 9,100.
Owner-reported narrative. 9,100 miles reported. Look up ODI 10903784 at NHTSA ↗
Owner report 11006502 · 2017-07-20 (July 20, 2017)
HAVE HAD 3 OF 4 TOWMAX TIRES! THE FIRST TIRE GOT A BUBBLE IN IT AND WAS REPLACED UNDER WARRANTY, THE SECOND TIRE EXPANDED AND NEEDED TO BE REPLACED LAST SUMMER, THE THIRD TIRE LITERALLY FELL APART TOWING THIS PAST WEEKEND! WE REPLACED THE FOURTH TIRE THIS WEEK, BECAUSE WE DIDN'T WANT ANY ISSUES TOWING! WE HAVE DAMAGE TO THE THE RV FROM THE TIRE THAT BLOW OUT!! WE CAN NOT FIND ANY INFORMATION ON WHO MAKES THE TOWMAX-POWER KING !
Owner-reported narrative. 100 miles reported. Look up ODI 11006502 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
13V181000 · Equipment
Reported: 2013-05-07 (May 7, 2013)
Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
Consequence: If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Remedy: Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
NHTSA campaign record ↗13V186000 · Suspension:Rear:Axle:Non-Powered Axle Assembly
Reported: 2013-05-09 (May 9, 2013)
Heartland Recreational Vehicles (Heartland) is recalling certain model year 2013-2014 Sundance travel trailers, model 322RES, manufactured September 13, 2012, through April 30, 2013. The axles are mounted too far forward on the frame which may cause improper trailer balance while towing.
Consequence: Improper trailer balance may lead to uncontrollable trailer sway, increasing the risk of a crash, property damage, and/or personal injury.
Remedy: Heartland will notify owners and the trailers will be returned to the factory where axles will be moved rearward, free of charge. The recall began on May 20, 2013. Owners may contact Heartland Recreational Trailers' Warranty/Service Department by email at "parts@heartlandrvs.com," or by phone at 1-877-262-8032. Heartland's recall campaign number is 99-01-12.
NHTSA campaign record ↗15V482000 · Equipment:Other:Labels
Reported: 2015-07-30 (July 30, 2015)
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Consequence: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
NHTSA campaign record ↗