2002 Gulf Stream SUN VOYAGER: complaints, problems and recalls

THE TOE ON THE FRONT END OF THE CLASS A MOTORHOME WAS IMPROPERLY ALIGNED. THE CONSUMER BELIEVED THAT THIS COULD RESULT IN AN ACCIDENT DUE TO THE TIRES WEARING OUT PREMATURELY. *AK THE DEALER STATED THAT THE MANUFACTURER WAS RESPONSIBLE. AS A RESULT OF THE PROBLEM, THERE WAS A FLAT TIRE AND THR TIRES WORE OUT. *SCC *JB

Owner-reported narrative. 4,600 miles reported. Look up ODI 10046616 at NHTSA ↗

DT*: THE CONTACT STATED THE ABS LIGHT INTERMITTENTLY ILLUMINATES. A NHTSA RECALL, #04V084000 WAS PERFORMED ON THE VEHICLE CONCERNING, THE SERVICE BRAKES, HYDRAULIC HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR WITHOUT CHARGE UNDER THE RECALL. AN INDEPENDENT MECHANIC HAS MADE SEVERAL ATTEMPTS UNDER WARRANTY TO MAKE THE ABS LIGHT GO OFF WITHOUT SUCCESS. *AK

Owner-reported narrative. 33,049 miles reported. Look up ODI 10156772 at NHTSA ↗

DOMETIC REFRIGERATOR IN A 2002 GULF STREAM MOTOR HOME CUSTOMER STATES THAT HE ASKED FOR REIMBURSEMENT FROM DOMETIC **CC THE CONSUMER WAS INFORMED THE REFRIGERATOR WAS LEAKING AMMONIA. *JB

Owner-reported narrative. Look up ODI 10202647 at NHTSA ↗

TL* THE CONTACT OWNS A 2002 GULF STREAM SUN VOYAGER MOTOR HOME. THERE WAS A RECALL ON THE WORK HORSE CHASSIS BRAKES AND THE DEALER DID NOT HAVE THE PARTS TO REPAIR THEM. THE CONTACT EXPERIENCED A BRAKE FAILURE PREVIOUSLY, WHICH HE REPAIRED HIMSELF, BUT THE PARTS HE RECEIVED FROM THE DEALER WERE DEFECTIVE. WHENEVER HE CONTACTED THE DEALER FOR THE NEW PARTS HE WAS TOLD THEY HAVE NOT ARRIVED AND ARE STILL ON BACK ORDER. THE MANUFACTURER COULD NOT BE REACH. THE FAILURE MILEAGE WAS 24,000.

Owner-reported narrative. 24,000 miles reported. Look up ODI 10356935 at NHTSA ↗

TL* THE CONTACT OWNS A 2002 GULF STREAM SUN VOYAGER RV. THE CONTACT WAS DRIVING 45 MPH AND AS THE BRAKES WERE APPLIED, THE BRAKE PEDAL WAS DEPRESSED INTO THE FLOORBOARD ABNORMALLY AND THE VEHICLE DID NOT RESPOND. THE CONTACT HAD TO DOWNSHIFT IN ORDER TO STOP THE VEHICLE. IN ADDITION, THE BRAKES OVERHEATED AND BEGAN SMOKING BEFORE IGNITING. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 03V092000 (SERVICE BRAKES, HYDRAULIC: SWITCHES: BRAKE WARNING). PER THE RECALL, THE DEALER WAS TO REPAIR THE BRAKE LINING,…

Owner-reported narrative. 23,000 miles reported. Look up ODI 10460748 at NHTSA ↗

Reported: 2003-03-12 (March 12, 2003)

CERTAIN MOTOR HOME CHASSIS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 105, "HYDRAULIC AND ELECTRIC BRAKE SYSTEMS." THE BRAKE SYSTEM WARNING INDICATOR MAY NOT FUNCTION AS REQUIRED BY STANDARD.

Consequence: IN SOME OF THE AFFECTED VEHICLES, THE BRAKE SYSTEM WARNING INDICATOR WILL NOT ILLUMINATE WHEN THE IGNITION IS IN THE START POSITION OR FOR A LOW BRAKE FLUID CONDITION, IF THE BODY BUILDER RELIED SOLELY UPON FORD'S IVM COMPLIANCE STATEMENT FOR THE BRAKE SYSTEM WARNING INDICATOR.

Remedy: DEALERS WILL REPAIR THE BRAKE WARNING LAMP CIRCUIT. OWNER NOTIFICATION IS BEGAN MAY 1, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT GULF STREAM AT 1-574-773-7761.

Reported: 2003-09-03 (September 3, 2003)

ON CERTAIN MOTOR HOMES BUILT ON THE WORKHORSE W22 CHASSIS, THE DROP DOWN BRACKETS USED TO ATTACH THE HITCH TO THE FRAME RAIL EXTENSIONS MAY NOT BE ADEQUATE.

Consequence: IN THE EVENT THAT THESE ANGLE BRACKETS WOULD FAIL, THE HITCH AND THE TOW VEHICLE COULD BECOME DISLODGED FROM THE MOTOR HOME INCREASING THE RISK OF A CRASH.

Remedy: GULF STREAM HAS DEVELOPED A REPAIR KIT CONSISTING OF STEEL BRACKETS, SPACERS, AND MECHANICAL FASTENERS. THIS KIT CAN BE SENT DIRECTLY TO YOU OR TO A REPAIR FACILITY OF YOUR CHOOSING. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING SEPTEMBER 2003. OWNERS SHOULD CONTACT GULF STREAM AT 1-800-482-6456, EXT. 3743.

Reported: 2007-03-20 (March 20, 2007)

CERTAIN MOTOR HOMES, FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Remedy: GULF STREAM WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. THE RECALL BEGAN ON JUNE 28, 2007. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR GULF STREAM AT 1-574-773-7761.

Reported: 2008-08-05 (August 5, 2008)

GULF STREAM IS RECALLING 413 MY 1999-2002 SUN VOYAGER, SCENIC CRUISE, FRIENDSHIP, AND TOUR MASTER MOTOR HOMES EQUIPPED WITH NORCOLD REFRIGERATORS. A FATIGUE FAILURE IN THE SECTION OF THE COOLING UNIT WHICH CONTAINS THE REFRIGERANT COULD ALLOW THE LIQUID SOLUTION TO SLOWLY LEAK.

Consequence: EXTENDED OPERATION OF A LEAKING COOLING UNIT COULD LEAD TO A FIRE FROM GAS WHICH MIGHT ESCAPE.

Remedy: GULF STREAM IS WORKING WITH NORCOLD TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E030). NORCOLD WILL PROVIDE THERMAL SWITCH KITS TO OWNERS ALONG WITH THE NECESSARY FORMS AND INSTRUCTIONS. THE MANUFACTURER HAS NOT YET PROVIDED AN OWNER NOTIFICATION SCHEDULE FOR THIS CAMPAIGN. OWNERS MAY CONTACT NORCOLD AT 1-800-767- 9101 OR GULF STREAM AT 1-574-773-7761.

Reported: 2009-10-01 (October 1, 2009)

GULF STREAM IS RECALLING CERTAIN MOTORHOMES EQUIPPED WITH NORCOLD MODEL 1200LR, 1200LRIM, AND 1201LRIM REFRIGERATORS WITH SERIAL NUMBERS BETWEEN 1273701 AND 1536607, NON-CONSECUTIVELY. A FATIGUE FAILURE IN THE SECTION OF THE COOLING UNIT WHICH CONTAINS THE REFRIGERANT COULD ALLOW THE LIQUID SOLUTION TO SLOWLY LEAK. IF A LEAK OCCURS AND THE REFRIGERATOR CONTINUES TO BE OPERATED AFTER SOLUTION CIRCULATION HAS CEASED THE HEAT SOURCE COULD GENERATE VERY HIGH TEMPERATURES. AT SUCH HIGH TEMPERATURES, THE COOLING UNIT COULD RUPTURE.

Consequence: IF A LEAK OCCURS AND THE UNIT CONTINUES TO OPERATE, HYDROGEN GAS MAY BE EXPELLED AND CAN BE IGNITED, RESULTING IN A FIRE, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.

Remedy: GULF STREAM IS WORKING WITH NORCOLD AND THE VEHICLE'S REFRIGERATOR WILL BE REPAIRED FREE OF CHARGE. PLEASE ALSO SEE NORCOLD'S DEFECT NOTICE 09E-027. THE SAFETY RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT GULF STREAM AT 1-800-289-8787 OR NORCOLD'S RECALL CENTER AT 1-800-767-9101.