2023 Gmc SIERRA 2500: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
31 owner complaints analyzed
1 distinct recall campaigns
33,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 7 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 20 of 31 complaints (64.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 18 | 58.1% |
| Braking behavior | 4 | 12.9% |
| Electrical and battery issues | 2 | 6.5% |
| Steering behavior | 1 | 3.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 20 |
| Electrical System | 5 |
| Engine | 3 |
| Service Brakes | 3 |
| Unknown Or Other | 2 |
| Back Over Prevention | 1 |
| Structure | 1 |
| Tires | 1 |
Power Train: 20; Electrical System: 5; Engine: 3; Service Brakes: 3; Unknown Or Other: 2; Back Over Prevention: 1; Structure: 1; Tires: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 5 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 5; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (5). 24 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 3 |
| 2024 | 7 |
| 2025 | 14 |
| 2026 | 7 |
2023: 3; 2024: 7; 2025: 14; 2026: 7
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 18 complaint narratives. Braking behavior appears in 4 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11510444 · 2023-03-06 (March 6, 2023)
No incident as of yet. The wide angle driver mirror cannot be set high enough to see down the side of the truck. It is a factory installed towing mirror. I have to lower my my seat all of the way and I cannot see the top rail of the bed. The mirror won't let me see down the side of the truck which makes it really dangerous when I pull my 32' fifth wheel trailer. I took it to the dealer and they told me at first ( I purchased the truck on 01-22-2023) the mirror is one of 6 items that warranty doesn't cover. Then they told me it is very difficult…
Owner-reported narrative. Look up ODI 11510444 at NHTSA ↗
Owner report 11516652 · 2023-04-12 (April 12, 2023)
Bought the truck brand new. within a week the service trailer brake warning light came on. has been to the dealership 3 times and they still cant fix it. This affects towing of the trailer with no trailer brakes.
Owner-reported narrative. Look up ODI 11516652 at NHTSA ↗
Owner report 11519285 · 2023-04-27 (April 27, 2023)
The contact owns a 2023 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the contact smelled an abnormal odor. The vehicle was taken to the dealer; however, no failure was found. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound and smelled an abnormal odor. The vehicle was taken back to the dealer, who diagnosed the vehicle with an oil leak; however, the dealer was unable to determine the location of the leak. The manufacturer was not made aware of the failure. The…
Owner-reported narrative. 6,000 miles reported. Look up ODI 11519285 at NHTSA ↗
Owner report 11582353 · 2024-04-11 (April 11, 2024)
The contact owns a 2023 GMC Sierra 2500. The contact stated while driving 45 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond. The contact stated that the engine was revving abnormally. The contact stated that the check engine and an unknown "orange-colored" warning light illuminated. The contact pulled over and turned the vehicle off and was afraid to restart the vehicle. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that a …
Owner-reported narrative. 25,000 miles reported. Look up ODI 11582353 at NHTSA ↗
Owner report 11590111 · 2024-05-22 (May 22, 2024)
I sent a certified 3 page letter along with 4 pages of supporting documentation on April 25th, it was received and signed for on 4/30 at 10:16 am. I have still not received a response. I called to follow up and the reference number is #1516488, they told me to file the case online. I have copy of the letter I can resend via email or upload here.
Owner-reported narrative. Look up ODI 11590111 at NHTSA ↗
Owner report 11596622 · 2024-06-25 (June 25, 2024)
The valve body inside the transmission has failed and GM has known it to fail but they have done nothing about it. My vehicle has been in the shop for 2 months because of it and “parts are on back order” it’s terrible i’ve bought this vehicle in august and it’s constantly been inside the shop for various issues. My transmission lost 7th gear and it came to an immediate stop in the road because of it. tires screeching and all. truly embarrassing that you can spend 83,000$ on a truck and it be such a peice of junk.
Owner-reported narrative. Look up ODI 11596622 at NHTSA ↗
Owner report 11613464 · 2024-09-09 (September 9, 2024)
2023 GMC Sierra Duramax Diesel with 10 speed Allison Transmission with 28,000 miles can't be driven. Currently at the dealership due to a transmission valve body problem, codes P0700 & P0747. While driving I felt a hard shift and the truck jerk. The engine light came on and my truck went into low power mode. Let it sit over night and truck would shift fine. This happened 3 times over a 1 month period. After getting to the Chevy dealer they told me the issue is with he valve body and said they have been having multiple trucks come in with the sa…
Owner-reported narrative. Look up ODI 11613464 at NHTSA ↗
Owner report 11618611 · 2024-10-08 (October 8, 2024)
Defective valve body We took in our vehicle for issues with the engine. We were not able to drive it over 50 mph it only has 22,000 miles. The dealership has had the vehicle since August 13th. They have had the vehicle for 9 weeks. They said that neither them or customer [XXX] (CASE # [XXX]). Can locate a valve body, to replace the defective one. We were made aware that we had an issue when our check engine light came on. We proceeded to have a diagnostic done thru on-star. Then immediately took it to the dealership for repair. INF…
Owner-reported narrative. Look up ODI 11618611 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
24V060000 · Latches/Locks/Linkages:Tailgate:Latch
Reported: 2024-02-01 (February 1, 2024)
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Consequence: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.
NHTSA campaign record ↗