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U.S. public vehicle records

2002 Ford TAURUS: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

1,426 owner complaints analyzed

3 distinct recall campaigns

80,473 mi median reported failure mileage

Scope: 2002 model year. Data snapshot: . 1,229 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Suspension:Front:Springs:Coil Springs is the most frequently named component, appearing in 402 of 1,426 complaints (28.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior1208.4%
Transmission and shifting463.2%
Steering behavior402.8%
Electrical and battery issues312.2%
Fuel system concerns161.1%
Engine operation141.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Suspension:Front:Springs:Coil Springs
402
Suspension:Front
297
Suspension
155
Suspension:Rear
109
Suspension:Rear:Springs:Coil Springs
85
Vehicle Speed Control
65
Structure
33
Tires
33
Component breakdown data
CategoryCount
Suspension:Front:Springs:Coil Springs402
Suspension:Front297
Suspension155
Suspension:Rear109
Suspension:Rear:Springs:Coil Springs85
Vehicle Speed Control65
Structure33
Tires33

Suspension:Front:Springs:Coil Springs: 402; Suspension:Front: 297; Suspension: 155; Suspension:Rear: 109; Suspension:Rear:Springs:Coil Springs: 85; Vehicle Speed Control: 65; Structure: 33; Tires: 33

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
60
25,000 to 49,999
165
50,000 to 74,999
299
75,000 to 99,999
311
100,000 to 149,999
321
150,000 and above
73
Reported problems by failure mileage data
CategoryCount
Under 25,00060
25,000 to 49,999165
50,000 to 74,999299
75,000 to 99,999311
100,000 to 149,999321
150,000 and above73

Under 25,000: 60; 25,000 to 49,999: 165; 50,000 to 74,999: 299; 75,000 to 99,999: 311; 100,000 to 149,999: 321; 150,000 and above: 73

100,000 to 149,999 miles has the most reports with usable mileage (321). 197 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2001
3
2002
30
2003
53
2004
57
2005
71
2006
105
2007
164
2008
245
2009
180
2010
212
2011
123
2012
65
2013
37
2014
29
2015
13
2016
19
2017
9
2018
5
2019
2
2020
2
2025
1
2026
1
Complaints over time data
CategoryCount
20013
200230
200353
200457
200571
2006105
2007164
2008245
2009180
2010212
2011123
201265
201337
201429
201513
201619
20179
20185
20192
20202
20251
20261

2001: 3; 2002: 30; 2003: 53; 2004: 57; 2005: 71; 2006: 105; 2007: 164; 2008: 245; 2009: 180; 2010: 212; 2011: 123; 2012: 65; 2013: 37; 2014: 29; 2015: 13; 2016: 19; 2017: 9; 2018: 5; 2019: 2; 2020: 2; 2025: 1; 2026: 1

Pattern summary

Suspension:Front:Springs:Coil Springs leads the component reports. Braking behavior appears in 120 complaint narratives. Transmission and shifting appears in 46 complaint narratives. Steering behavior appears in 40 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10002184 · 2003-01-07 (January 7, 2003)

CONSUMER STATED THAT WHEN VEHICLE IS IN REVERSE IT WOULD AUTOMATICALLY ACCELERATE WITH NO WARNING. DEALER NOTIFIED. TS

Owner-reported narrative. Look up ODI 10002184 at NHTSA ↗

Owner report 10002325 · 2003-01-08 (January 8, 2003)

CONSUMER STATED TOOK PURCHASED VEHICLE IN 2002. WITHIN THE FIRST 7 HOURS OF DRIVING CAR THE TIRES WERE CONSTANTLY LOSING AIR PRESSURE. VEHICLE WAS CHECKED BY DEALER WHO ADVISED NO PROBLEM WITH TIRES OR RIMS. IN 10/02 WHILE DRIVING THE TIRE BECAME FLAT CAUSING CONSUMER TO CRASH INTO A DITCH RESULTING IN OVER $7000 WORTH OF DAMAGE TO VEHICLE. DEALER DIAGNOSED ACCIDENT DUE TO DEFECTIVE RIMS. TS

Owner-reported narrative. 6,000 miles reported. Look up ODI 10002325 at NHTSA ↗

Owner report 10002374 · 2003-01-08 (January 8, 2003)

WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SUDDENLY SHIMMIED FOR ABOUT 5-10 SECONDS. DEALERS HAVE BEEN NOTIFIED. CAUSE UNKNOWN. TS *TT

Owner-reported narrative. Look up ODI 10002374 at NHTSA ↗

Owner report 10002901 · 2003-01-18 (January 18, 2003)

CAR ACCELERATED OUT OF CONTROL. AFTER PASSING A CAR, MY CAR CONTINUED TO ACCELERATE. THE ACCELERATOR DID NOT DISENGAGE AFTER TAKING MY FOOT OFF OF THE ACCELERATOR. THE VEHICLE ACCELLERATED TO SPEEDS IN EXCESS OF 80 MPH. WHEN APPLYING THE BRAKE PEDAL, THE CARE SLOWED FROM 80 MPH TO 60 MPH. AFTER PRESSING ON THE BRAKES WITH AS MUCH FORCE AS POSSIBLE, THE VEHICLE CONTINUED TO ACCELERATE. AFTER SEVERAL MINUTES AND SEVERAL ATTEMPTS TO SLOW THE VEHICLE, THE VEHICLE WAS STOPPED DESPITE THE CONTINUED ACCELERATION. AS THE VEHICLE WAS ACCELLERATIN…

Owner-reported narrative. 11,000 miles reported. Look up ODI 10002901 at NHTSA ↗

Owner report 10004518 · 2003-01-23 (January 23, 2003)

THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND THE DRIVER'S AIR BAG FAILED TO DEPLOY.*TS ALSO THE SEAT BELT FAILED TO PROPERLY RESTRAIN CONSUMER, WHICH CAUSED INJURIES. *JB *NLM

Owner-reported narrative. Look up ODI 10004518 at NHTSA ↗

Owner report 10004837 · 2003-01-28 (January 28, 2003)

PROBLEMS WITH THE DRIVERS AIR BAG. ALSO STATED THAT THE CONSUMER WAS DRIVEN AT 40 MPH AND HAD A FRONT COLLISION WHERE HER AIR BAG DID NOT DEPLOY WAS CONTACTED AND HAS STATED THAT SINCE NO ONE WAS HURT THERE WAS NOTHING THEY CAN DO. TS

Owner-reported narrative. 12,764 miles reported. Look up ODI 10004837 at NHTSA ↗

Owner report 10005363 · 2003-02-05 (February 5, 2003)

CAR WAS DRIVEN FOR APPROX. 100 MILES, GAS WAS LOW, SO STOPPED TO REFILL. WHEN CAR WAS RESTARTED, THE CAR HESITATED THEN SOUNDED CHOKED LIKE IT WAS NOT GETTING GAS. REVVED CAR TO TRY TO 'CLEAR' SYSTEM. PROBLEM CONTINUED, AT WORST WHEN IDLING. AFTER A FEW MINUTES, ENGINE LIGHT CAME ON, SO I TURNED OFF THE CAR AND CALLED FORD DEALER. WRECKER DRIVER CAME OUT, REVVED CAR A FEW MORE TIMES (APPROX. 3000 RPM) SMALL BACKFIRE OUT OF MUFFLER EACH TIME. PROBLEM SEEMED TO GO AWAY. WRECKER DRIVER BLAMED 'BAFFLES' IN MUFFLER? DROVE CAR ANOTHER 200 MIL…

Owner-reported narrative. 21,900 miles reported. Look up ODI 10005363 at NHTSA ↗

Owner report 10007502 · 2003-02-14 (February 14, 2003)

THE WHEEL HUB RETAINER WAS DEFECTIVE ON THE FRONT AND REAR WHEEL. WHICH COULD CAUSE THE WHEEL TO SEPARATE FROM THE VEHICLE. *JB

Owner-reported narrative. Look up ODI 10007502 at NHTSA ↗

Recall history

3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

02V266000 · Service Brakes, Hydraulic:Pedals And Linkages

Reported: 2002-10-02 (October 2, 2002)

CERTAIN PASSENGER VEHICLES EQUIPPED WITH ADJUSTABLE PADELS ARE BEING RECALLED IN ORDER TO ADJUST THE BRAKE AND ACCELERATOR PEDALS TO A MINIMUM OF 50 MM OF LATERAL SEPARATION. SIMULTANEOUS APPLICATION OF BOTH THE BRAKE AND ACCELERATOR PEDALS COULD RESULT IN AN INCREASE IN ENGINE RPM.

Consequence: THIS COULD RESULT IN A CUSTOMER EXPERIENCING AN "UNINTENDED VEHICLE SPEED INCREASE" OR A PERCEIVED "UNABLE TO STOP" CONDITION.

Remedy: OWNERS WILL BE INSTRUCTED AS TO THE PROPER WAY TO SET THE POSITION OF THE PEDALS AND TO TAKE THEIR VEHICLES TO A DEALER TO HAVE THE SPACING BETWEEN THE BRAKE AND ACCELERATOR PEDALS MEASURED. IF THE SPACING IS FOUND TO BE LESS THAN 50 MM, THE DEALER WILL ADJUST THE PEDALS TO INCREASE THE DISTANCE BETWEEN THEM TO GREATER THAN 50 MM. OWNER NOTIFICATION BEGAN OCTOBER 28, 2002. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.

NHTSA campaign record ↗
03V087000 · Visibility:Windshield

Reported: 2003-03-10 (March 10, 2003)

CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 212, "WINDSHIELD MOUNTING." THE WINDSHIELDS MAY POTENTIALLY EXHIBIT INCREASED WIND NOISE, WATER LEAKAGE, AND SQUEAKS AND RATTLES.

Consequence: POTENTIAL LOSS OF WINDSHIELD RETENTION MAY ALSO REDUCE OCCUPANT PROTECTION IN THE EVENT OF A CRASH.

Remedy: DEALERS WILL REPLACE THESE WINDSHIELDS. OWNER NOTIFICATION BEGAN ON MARCH 31, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD/MERCURY AT 1-800-392-3673.

NHTSA campaign record ↗
04V106000 · Exterior Lighting:Brake Lights:Switch

Reported: 2004-03-02 (March 2, 2004)

CERTAIN PASSENGER VEHICLES ARE BEING RECALLED TO CORRECT A PROBLEM WITH A MALFUNCTIONING STOP LAMP SWITCH AND/OR ASSOCIATED WIRING. THIS MALFUNCTIONING COULD RENDER THE STOP LAMPS INOPERABLE OR CAUSE THEM TO STAY ON ALL THE TIME. THIS COULD CAUSE CONFUSION TO A FOLLOWING DRIVER, WHICH COULD LEAD TO A CRASH.

Consequence: IN ADDITION, IF THE SWITCH AND/OR ASSOCIATED WIRING FAIL IN THE OPEN POSITION, THE BRAKE LIGHTS WILL NOT ACTUATE AND THE DRIVER WILL NOT BE ABLE TO SHIFT THE VEHICLE OUT OF "PARK" IF THEY FAIL IN THE CLOSED POSITION, THE BRAKE LIGHTS WILL REMAIN ON, WHICH WILL NOT ALLOW THE SPEED CONTROL TO BE ACTIVATED. THIS COULD ALSO CAUSE THE BATTERY TO DISCHARGE.

Remedy: DEALERS WILL REMOVE THE STOP LAMP SWITCH AND ASSOCIATED WIRING ASSEMBLY AND INSTALL A NEWLY DESIGNED STOP LAMP SWITCH AND WIRE ASSEMBLY. OWNER NOTIFICATION IS EXPECTED TO BEGIN ON APRIL 5, 2004. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.

NHTSA campaign record ↗