2023 Ford EDGE: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
22 owner complaints analyzed
4 distinct recall campaigns
9,700 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 9 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 8 of 22 complaints (36.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 5 | 22.7% |
| Braking behavior | 4 | 18.2% |
| Electrical and battery issues | 3 | 13.6% |
| Engine operation | 1 | 4.5% |
| Steering behavior | 1 | 4.5% |
| Fuel system concerns | 1 | 4.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 8 |
| Power Train | 4 |
| Service Brakes | 3 |
| Unknown Or Other | 3 |
| Engine | 2 |
| Fuel/Propulsion System | 2 |
| Vehicle Speed Control | 2 |
| Exterior Lighting | 1 |
Electrical System: 8; Power Train: 4; Service Brakes: 3; Unknown Or Other: 3; Engine: 2; Fuel/Propulsion System: 2; Vehicle Speed Control: 2; Exterior Lighting: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 6; 25,000 to 49,999: 1; 50,000 to 74,999: 1; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (6). 13 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 3 |
| 2024 | 6 |
| 2025 | 4 |
| 2026 | 9 |
2023: 3; 2024: 6; 2025: 4; 2026: 9
Pattern summary
Electrical System leads the component reports. Transmission and shifting appears in 5 complaint narratives. Braking behavior appears in 4 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11530427 · 2023-07-05 (July 5, 2023)
The contact rented a 2023 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake warning light illuminated, and the vehicle stalled. Additionally, the contact stated that the steering wheel became firm. The vehicle was able to restart after several attempts after each failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Owner-reported narrative. Look up ODI 11530427 at NHTSA ↗
Owner report 11545871 · 2023-09-21 (September 21, 2023)
The contact owns a 2023 Ford Edge. The contact stated that while driving at approximately 35–40 MPH with her two daughters occupying the rear seats, they heard an abnormal sound of fluid in the vehicle. There were no warning lights illuminated. The contact was able to determine that the abnormal sound was caused by the fuel in the fuel tank swishing around. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The manufacturer referred the contact to t…
Owner-reported narrative. 25 miles reported. Look up ODI 11545871 at NHTSA ↗
Owner report 11547700 · 2023-10-02 (October 2, 2023)
The contact leased a 2023 Ford Edge. After a rainstorm, the contact discovered water accumulation in the footwell of the front driver’s side of the vehicle. The vehicle was taken to the dealer where parts of the interior of the vehicle were removed to dry out the interior of the vehicle; however, the dealer then discovered there was a crack in the windshield which caused the failure. After two weeks in the possession of the dealer, the vehicle was returned to the contact; however, the vehicle failed to start up after several attempts. The vehic…
Owner-reported narrative. 17,095 miles reported. Look up ODI 11547700 at NHTSA ↗
Owner report 11580139 · 2024-03-29 (March 29, 2024)
The contact owns a 2023 Ford Edge. The contact stated that the liftgate erroneously activated while leaning against the rear bumper. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 6,915.
Owner-reported narrative. 6,915 miles reported. Look up ODI 11580139 at NHTSA ↗
Owner report 11583315 · 2024-04-16 (April 16, 2024)
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to utilize the hands-free calling and/or GPS features, the center display failed to function properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the center display, informing the contact that a software update was required. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the…
Owner-reported narrative. 8,000 miles reported. Look up ODI 11583315 at NHTSA ↗
Owner report 11587438 · 2024-05-07 (May 7, 2024)
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed with the defroster activated, the infotainment system screen turned blank, and then the defroster was inoperable. Additionally, the contact stated that the heater and A/C failed to operate as needed when the infotainment system screen turned blank. No warning light was illuminated. The Better Business Bureau (BBB) was made aware of the failure and a case was opened. The vehicle was taken to the dealer, where the BBB had a Ford inspector diagnose the…
Owner-reported narrative. 6,500 miles reported. Look up ODI 11587438 at NHTSA ↗
Owner report 11588241 · 2024-05-11 (May 11, 2024)
The "hands-free" liftgate on numerous occasions comes down on a person when that person is in the cargo area. the "hands-free" feature seems to have a mind of it own and besides being very irritating, seems dangerous. There is no way to turn off this feature.
Owner-reported narrative. Look up ODI 11588241 at NHTSA ↗
Owner report 11605337 · 2024-07-30 (July 30, 2024)
The contact owns a 2023 Ford Edge. The contact stated while parking and turning the engine off, the vehicle lunged forward after depressing the brake pedal. The failure had also occurred in reverse while reversing into a parking space, turning the vehicle off, and depressing the brake pedal. On one occasion the failure occurred causing the vehicle to lurch forward and the passenger side mirror struck a second vehicle. The vehicle was taken to the local dealer who reprogrammed the transmission software, but the failure persisted. The manufacture…
Owner-reported narrative. 56,000 miles reported. Look up ODI 11605337 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
23V198000 · Child Seat:Vehicle Tether Anchor
Reported: 2023-03-24 (March 24, 2023)
Ford Motor Company (Ford) is recalling certain 2023 Edge and Lincoln Nautilus vehicles. The child seat tether wire welds on the second-row left-side seat back frame may be insufficient, which can reduce the seat's ability to properly restrain a child during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Consequence: A child that is not properly restrained during a crash can have an increased risk of injury.
Remedy: Dealers will replace the left-side second-row seat back frame, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C09.
NHTSA campaign record ↗23V596000 · Exterior Lighting:Headlights
Reported: 2023-08-25 (August 25, 2023)
Ford Motor Company (Ford) is recalling certain 2023 Edge vehicles. The front right headlight may be too bright or aimed incorrectly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: A headlight that is too bright or aimed incorrectly may cause a glare to other road users, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the right headlight assembly as necessary, free of charge. Owner notification letters were mailed October 9, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C26.
NHTSA campaign record ↗25V315000 · Back Over Prevention:Software
Reported: 2025-05-09 (May 9, 2025)
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Consequence: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.
NHTSA campaign record ↗26V124000 · Back Over Prevention:Software
Reported: 2026-03-03 (March 3, 2026)
Ford Motor Company (Ford) is recalling certain 2021-2026 Ford Bronco and 2021-2024 Ford Edge vehicles. The Accessory Protocol Interface Module (APIM) may overheat and shutdown, which can prevent the rearview camera image from displaying as intended.
Consequence: A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: The APIM software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 13, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S09. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.
NHTSA campaign record ↗