2011 Ford CROWN VICTORIA: complaints, problems and recalls

RENTAL 2011 FORD CROWN VICTORIA. CONSUMER WRITES IN REGARDS TO VEHICLE SEATING *TGW THE CONSUMER STATED NONE OF THE SEATS HAD ANY LUMBAR SUPPORT, THERE WAS NO LEG ROOM AND THERE WAS ALSO INADEQUATE HEADREST SUPPORT IN CASE OF AN ACCIDENT. *JB

Owner-reported narrative. Look up ODI 10400349 at NHTSA ↗

I AM A DETECTIVE WITH THE BELLEVILLE POLICE DEPARTMENT, NJ. WE ARE HAVING AN ONGOING PROBLEM WITH THE FORD CROWN VICTORIA 2011 POLICE INTERTCEPTOR WITH MANUAL SEATS. ALL OUR OFFICERS ARE REPORTING LOWER BACK PAIN DUE TO A LOWER BACK BOLSTER BUILT IN AS PART OF THE SEAT. THIS BOLSTER IS NOT ADJUSTABLE. UPON BRINGING THIS PROBLEM TO OUR LOCAL FLEET DEALER, WE WERE ADVISED THAT IT WAS THE DESIGN OF THE SEAT, AND THAT EVEN IF WE WANTED TO REPLACE THESE SEATS WITH THE SIX WAY POWER SEAT FOR THE SAME YEAR WE WERE ADVISED THAT FORD AND OUR INSURANCE C…

Owner-reported narrative. 223 miles reported. Look up ODI 10454798 at NHTSA ↗

THE HEADRESTS ON THE 2011 FORD CROWN VICTORIA ARE CAUSING THE OFFICERS TO HAVE NECK PROBLEMS. THE HEADREST IS SO LARGE AND DOES NOT ADJUST FORWARD AND BACKWARD, IT IS PUSHING THEIR HEADS FORWARD AND DOWN, AS YOU KNOW THEY SPEND AT LEAST 8 HOURS IN THEIR VEHICLES EACH SHIFT. SINCE WE HAVE PURCHASED THE 2011 CROWN VICS WE HAVE HAD NOTHING BUT COMPLAINTS. IT IS VERY UNCOMFORTABLE AND UNSAFE FOR THE OFFICERS TO BE DRIVING UNDER THESE CONDITIONS. *JS

Owner-reported narrative. 12 miles reported. Look up ODI 10462258 at NHTSA ↗

MY POLICE DEPARTMENT ISSUED ME A 2011 FORD CROWN VICTORIA AROUND SEPTEMBER OF 2011. EVER SINCE, I HAVE SPENT COUNTLESS HOURS ADJUSTING THE SEAT IN AN ATTEMPT TO KEEP MY MID-LOWER BACK FROM HURTING. I LEARNED THAT THERE IS A METAL BAR INSTALLED IN THE SEAT CAUSING THE ISSUES. ONCE THE BAR IS ADJUSTED, THE SEATS AREN'T AS BAD. I ALSO HAVE HAD A GREAT AMOUNT OF TROUBLE WITH NECK PAIN. I HAVE SINCE HAD TO SEE A DOCTOR ABOUT THIS. THE HEAD RESTS THAT ARE IN THE VEHICLE ARE CAUSING MY HEAD TO BE PUSHED FORWARD AND STRAINING THE MUSCLES IN MY NEC…

Owner-reported narrative. 12,000 miles reported. Look up ODI 10466919 at NHTSA ↗

INSPECTION FOUND LOWER BUSHING OF STEERING COLUMN DISLODGED AND SHAFT WORKING OUT OF SPLINE. *TR

Owner-reported narrative. 54,000 miles reported. Look up ODI 10476620 at NHTSA ↗

INSPECTION FOUND THE LOWER COLUMN BUSHING DISLODGED FROM TUBE AND SHAFT WORKING OUT OF SPLINE. *TR

Owner-reported narrative. 77,000 miles reported. Look up ODI 10476621 at NHTSA ↗

INSPECTION FOUND DISLOCATED BUSHING. *TR

Owner-reported narrative. 25,200 miles reported. Look up ODI 10478028 at NHTSA ↗

INSPECTION FOUND DISLOCATED BUSHING. *TR

Owner-reported narrative. 14,222 miles reported. Look up ODI 10478033 at NHTSA ↗

Reported: 2013-08-29 (August 29, 2013)

Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.

Consequence: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.

Remedy: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.

Reported: 2014-11-05 (November 5, 2014)

Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.

Consequence: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.

Remedy: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.