2017 Ford C-MAX ENERGI: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
10 owner complaints analyzed
0 distinct recall campaigns
12,948 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 4 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 2 of 10 complaints (20.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 4 | 40.0% |
| Electrical and battery issues | 2 | 20.0% |
| Steering behavior | 2 | 20.0% |
| Engine operation | 1 | 10.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 2 |
| Fuel/Propulsion System | 2 |
| Unknown Or Other | 2 |
| Electrical System:12v/24v/48v Battery | 1 |
| Hybrid Propulsion System | 1 |
| Steering | 1 |
| Structure:Body | 1 |
| Tires | 1 |
Electrical System: 2; Fuel/Propulsion System: 2; Unknown Or Other: 2; Electrical System:12v/24v/48v Battery: 1; Hybrid Propulsion System: 1; Steering: 1; Structure:Body: 1; Tires: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (3). 6 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 1 |
| 2019 | 1 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 1 |
2017: 1; 2019: 1; 2021: 2; 2022: 2; 2023: 2; 2024: 1; 2025: 1
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 4 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Steering behavior appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11020018 · 2017-08-28 (August 28, 2017)
WHILE DRIVING, VEHICLE DOORS AND WINDOW AREAS CREAK AS IF THE FRAME/STRUCTURE IS COMPROMISED OR FLEXING UNUSUALLY. MAY BE SIMPLY POOR QUALITY CONSTRUCTION OR POOR LATCHING MECHANISMS, BUT SEEMS UNUSUAL FOR A NEW VEHICLE. CAR PURCHASED NEW AND HAS HAPPENED SINCE NEW; CAR NOW HAS 3,028 MILES ON IT.
Owner-reported narrative. 400 miles reported. Look up ODI 11020018 at NHTSA ↗
Owner report 11219149 · 2019-06-10 (June 10, 2019)
VEHICLE SHUTS DOWN WHILE DRIVING ON THE ROAD/INTERSTATE. THIS IS A VEHICLE WITH A PLUG-IN BATTERY PROPULSIVE SYSTEM. HAS HAPPENED 4X THIS YEAR. TWICE ON I-96 IN MICHIGAN THIS PAST WEEKEND AND 2X LOCALLY. HAPPENED WHEN SWITCHING FROM DRIVE MODE "AUTO" ON THE DASH TO "EV LATER". GET ALL KINDS OF WARNING LIGHTS AND THE DREADED STOP SAFELY NOW WARNING. MAY BE RELATED TO WIRE TO HYBRID BATTERY PACK AND/OR HEAT OF BATTERY PACK.
Owner-reported narrative. 11,895 miles reported. Look up ODI 11219149 at NHTSA ↗
Owner report 11402854 · 2021-03-14 (March 14, 2021)
THE CAR WAS IN REVERSE. MY INTENTION WAS CLEARLY TO BACK OUT OF A PARKING STALL. HOWEVER I HIT THE BRAKE, PUT THE CAR IN PARK, ATTEMPTED TO GET OUT OF THE VEHICLE BUT THE CAR KEPT GOING BACK, AT AN ACCELERATED RATE. IT WAS AS IF IT WAS GOING FULL SPEED, IN REVERSE. I COULDN'T STOP IT IN TIME BEFORE HITTING A SIDEWALK AND STAIR CASE BEHIND ME; AS WELL AS SIDE SWIPING A PARKED CAR IN THE STALL TO THE LEFT OF ME. MY DRIVER DOOR WAS DESTROYED BECAUSE IT WAS OPENED. THE AIRBAGS DID NOT DEPLOY.*DT
Owner-reported narrative. 14,000 miles reported. Look up ODI 11402854 at NHTSA ↗
Owner report 11413387 · 2021-04-22 (April 22, 2021)
VEHICLE FINISHED CHARGING, AND THEN WAS UNPLUGGED. VEHICLE'S WARNING SYSTEM SAYS VEHICLE WAS STILL PLUGGED IN AND AND WOULDN'T MOVE. VEHICLE WAS TOWED INTO DEALERSHIP AND DIAGNOSED CHARGING PORT NEEDED TO BE REPLACED. CHARGING PORT IS UNATTAINABLE AND VEHICLE SITS AT DEALERSHIP WITH NO LIGHT AT THE END OF THE TUNNEL. CHARGING PORT UNATTAINABLE, TELLS ME FORD HAS A SERIOUS PROBLEM WITH THIS ISSUE.
Owner-reported narrative. Look up ODI 11413387 at NHTSA ↗
Owner report 11475652 · 2022-07-25 (July 25, 2022)
I own a 2017 Ford C-Max and share it with my husband. It is our only car so the past few weeks have been tough. Since I received my recall (22S43) in the mail, my car has been struggling to start. I believe this is due to the recall as the car is not in the correct gear to start the engine (even though I’ve been putting it in park & engaging the emergency parking brake). Yesterday, on our way home from the grocery store, our car gave us the “stop safely now” display; luckily we were close to home but it was still pretty scary. The engine had …
Owner-reported narrative. Look up ODI 11475652 at NHTSA ↗
Owner report 11498618 · 2022-12-22 (December 22, 2022)
The vehicle accelerate on its own accord, despite no foot or pressure to the accelerator, even going uphill and including after braking. For example, ona flat road, I stepped on the brakes and began to decelerate, I released the brake and the vehicle immediately began to accelerate forward at a high speed. I had to slam the brakes to prevent further movement. This is one of many instances, the most common of which is acceleration upwards of 10-15mph after the accelerator is released. It appears as if the accelerator remains pressed forward, I c…
Owner-reported narrative. Look up ODI 11498618 at NHTSA ↗
Owner report 11515556 · 2023-04-05 (April 5, 2023)
The contact owned a 2017 Ford C-Max Energi. The contact stated while starting the vehicle in the parking lot of her residence, there was a strong burning odor and several unknown warning lights illuminated. Additionally, the steering wheel and the brakes were inoperable, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed that the hybrid battery system had burned and needed to be replaced; however, the dealer informed the contact that there was no guarantee that the vehicle would become operable after …
Owner-reported narrative. 77,250 miles reported. Look up ODI 11515556 at NHTSA ↗
Owner report 11547291 · 2023-09-29 (September 29, 2023)
Lug nuts are deforming. Costco techs require 3 sockets to obtain proper torque. Two piece construction is problematic.
Owner-reported narrative. Look up ODI 11547291 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.