2001 Fleetwood TERRY: complaints, problems and recalls

THE CONSUMER WAS UNABLE TO HAVE THE MICROWAVE OVEN RECALL REPAIRS PERFORMED BECAUSE THE CLOSEST DEALERSHIP WAS TOO FAR FOR THEM TO SEND A SERVICE PERSON AND TOO FAR FOR THE CONSUMER TO DRIVE TO THE DEALERSHIP. THE CONSUMER CONTACTED THE MANUFACTURER, BUT THEY PROVIDED NO ASSISTANCE, THEY JUST HUNG UP ON THE CONSUMER. *AK *JB

Owner-reported narrative. Look up ODI 10074105 at NHTSA ↗

I AM WRITING WITH REGARDS TO CAMPAIGN NUMBER 03E04400. I HAVE HAD A VERY BAD EXPERIENCE WIH SAMSUNG CUSTOMER SERVICE AND AM NOT SURE WHO ELSE I SHOULD CONTACT. I'VE BEEN TRYING TO GET RESOLUTION SINCE MY FIRST CALL ON DECEMBER 8, 2004. TO DATE ALL I HAVE RUN INTO ARE EMPTY PROMISES. *AK

Owner-reported narrative. Look up ODI 10108176 at NHTSA ↗

I WAS SOUTH BOUND ON I-5, NORTH OF LONGVIEW, WASHINGTON, TOWING MY 2001 TERRY (BY FLEETWOOD) 5TH WHEEL TRAILER. AT 65 MPH, THE LEAF SPRING ON ONE OF THE TRAILER WHEELS BROKE. THIS CAUSED THE WHEEL TO "SHIFT FORWARD" AND THE TWO TIRES ON THAT SIDE RUBBED TOGETHER, DESTROYING BOTH OF THEM. ANOTHER, PASSING, MOTORIST ALERTED ME TO THE PROBLEM AND I WAS ABLE TO PULL OVER BEFORE BOTH TIRES BLEWOUT. I WOULD ESTIMATED THAT I WAS MINUTES OR EVEN SECONDS FROM BOTH TIRES FAILING AT THIS RATE OF SPEED. THE CONSEQUENCES OF BOTH TIRES BLOWING COULD HAVE BEE…

Owner-reported narrative. Look up ODI 10130309 at NHTSA ↗

TL*THE CONTACTS OWNS A 2001 FLEETWOOD TERRY DAKOTA TRAVEL TRAILER. THE CONTACT STATED THAT THE REPAIR FOR THE DOMETIC REFRIGERATOR DOES NOT PREVENT THE FIRE FROM OCCURRING. THE CONTACT HAS CALLED THE MANUFACTURER ABOUT HIS CONCERNS AND WAS TOLD TO CALL US IF HE HAS A COMPLAINT. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT THE REMEDY ONLY CONTAINS THE FIRE FROM SPREADING. THE CONTACT HAS NOT EXPERIENCED ANY FAILURES AT THIS TIME.

Owner-reported narrative. Look up ODI 10191066 at NHTSA ↗

2001 FLEETWOOD TERRY TRAVEL TRAILER, MODEL NUMBER 28X: I AM THE ORIGINAL OWNER OF THIS VEHICLE. I WAS PREPARING MY TRAVEL TRAILER FOR USE DURING THIS PAST MEMORIAL DAY HOLIDAY WHEN I NOTICED THE RIGHT SIDE OF THE REAR BUMPER WAS LOWER THAN THE LEFT SIDE. I THEN INSPECTED THE FRAME, AXLES AND TIRES. UPON MY INSPECTION, I FOUND THE REAR PORTION OF THE RIGHT SIDE FRAME IS BENT HORIZONTALLY, WHICH IS THE RESULT OF BOTH REAR AXLE SHACKLES THAT HOLD THE SUSPENSION LEAF SPRINGS HAD BROKEN LOOSE OFF THE FRAME. AS A RESULT, THE REAR AXLE IS RESTING ON T…

Owner-reported narrative. Look up ODI 10191949 at NHTSA ↗

2001 TERRY 28X TRLR. CONSUMER STATES THAT BOTH REAR LEAF SPRING SHACKLES HAVE BROKEN FROM THE FRAME. *MC UPON FURTHER EXAMINATION, THE CONSUMER DISCOVERED THE SHACKLES BROKE OFF AT THE POINT OF THE WELD TO THE FRAME. THE WELDING PROCEDURE WEAKENED THE METAL OF THE FRAME AT THE POINT WHERE THE SHACKLES WERE WELDED. *JB

Owner-reported narrative. Look up ODI 10196923 at NHTSA ↗

FUEL WOULD LEAK FROM THE FILLER NECK WHILE DRIVING OR PARKED, DEALER AND MANUFACTURER WERE NOTIFIED. *AK DEALER FOUND THE FUEL TANK HAD NO VENT TO RELEASE THE GASOLINE VAPORS CAUSING THE FUEL TO COME OUT OF THE NECK AND SPILL DOWN THE SIDE OF THE TRAILER ONTO THE GROUND. *TT

Owner-reported narrative. Look up ODI 8008700 at NHTSA ↗

CONSUMER STATES THE TIRES ON THE PASSENGER SIDE OF THE VEHICLE ARE RUBBING UP AGAINST THE TOP OF THE WHEEL WELL AND THE DRIVER SIDE TIRES ARE RUBBING AGAINST THE FRAME OF THE VEHICLE. CONTACTED DEALER.*JB CONSUMER STATED THE FAILED COMPONET IS NOT THE TIRES, IT SEEMS TO BE THE DESIGN OF THE CHASSIS, THERE IS INADEQUATE CLEARANCE BETWEEN THE RAME AND THE TIRES. *MJ

Owner-reported narrative. Look up ODI 8009999 at NHTSA ↗

Reported: 2003-11-04 (November 4, 2003)

ON CERTAIN TRAVEL TRAILERS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE OVENS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.

Consequence: AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.

Remedy: SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR FLEETWOOD AT 1-800-629-8454.

Reported: 2007-03-19 (March 19, 2007)

CERTAIN MOTOR HOMES AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Remedy: FLEETWOOD WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR FLEETWOOD AT 1-800-322-8216.