2015 Crossroads SUNSET TRAIL: complaints, problems and recalls

ON MAY 24TH, 2014, WE PURCHASED A 2015 SUNSET TRAIL 33BD, MANUFACTURED BY DS CORP, DBA CROSSROADS RECREATIONAL VEHICLES, FROM MACTAW INC, DBA PETE'S RV CENTER, AT THEIR INDIANA LOCATION.WE WENT CAMPING ON JULY16TH, 2014 THRU JULY 20, 2014, AS WE WERE LEAVING, WATER GUSHED OUT FROM UNDERNEATH THE RV.ON JULY 21ST, 2014, WE TOOK A FEW SCREWS FROM THE UNDERBELLY OF THE RV TO SEE IF WE COULD SEE WHERE THE LEAK WAS COMING FROM.WHEN WE LET DOWN THE UNDERBELLY, WE WERE SHOCKED AT WHAT WE HAD FOUND.ALL OF OUR ELECTRICAL WIRES, PLUMBING LINES, AND HVAC D…

Owner-reported narrative. Look up ODI 10621274 at NHTSA ↗

TL* THE CONTACT OWNS A 2015 CROSSROADS SUNSET TRAIL RESERVE. WHILE ATTEMPTING TO PARK THE RV, THE REAR FRAME'S SPRING HANGER FRACTURED ON THE DRIVER'S SIDE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V156000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.

Owner-reported narrative. 1,200 miles reported. Look up ODI 11160789 at NHTSA ↗

Reported: 2014-03-31 (March 31, 2014)

Crossroads RV is recalling certain model year 2015 Sunset Trail, Zinger, and Reserve recreational trailers manufactured February 20, 2014, through February 28, 2014. The affected trailers may have been built with frame spring hangers that may be brittle and susceptible to fracturing.

Consequence: A spring hanger that fractures may result in a loss of control of the trailer, increasing the risk of a crash.

Remedy: Crossroads RV will notify owners, and dealers will inspect and replace the frame spring hangers, as necessary, free of charge. The recall began in April 2014. Owners may contact Crossroads at 1-855-226-7496.

Reported: 2015-09-22 (September 22, 2015)

DS Corp DBA Crossroads RV (Crossroads) is recalling certain model year 2015-2016 Sunset Trail trailers manufactured November 14, 2014, to September 1, 2015. The affected trailers are equipped with kitchen ranges that were installed without a panel to isolate the range from air movement.

Consequence: Without the required isolation panel, a back draft may occur from the top burner increasing the risk of a potential explosion, fire or carbon monoxide build up.

Remedy: Crossroads has notified owners, and dealers will install the panel to prevent air movement affecting the kitchen range, free of charge. The recall began on September 25, 2015. Owners may contact Crossroads at 1-855-226-7496 or by email at service@crossroadsrv.com. Crossroads' number for this recall is 38.

Reported: 2017-11-22 (November 22, 2017)

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.