2002 Country Coach INTRIGUE: complaints, problems and recalls

THE ELECTRIC STEPS EXTENDED WHILE THE VEHICLE WAS IN MOTION. THE DEALER REPLACED THE COMPUTER. *NLM

Owner-reported narrative. Look up ODI 10018202 at NHTSA ↗

WHILE DRIVING THE CARBON MONOXIDE ALARM ACTIVATED DUE THE CARBON MONOXIDE PRODUCED BY THE REFRIGERATOR. THE DEALER INSPECTED THE VEHICLE BUT COULD NOT DUPLICATED OR CORRECT THE PROBLEM. *NLM

Owner-reported narrative. Look up ODI 10018204 at NHTSA ↗

ODI ID NUMBER : 10018204 IS INCORRECT AND NO PAPERWORK HAS ARRIVED FOR ME TO SIGN OR EDIT- THIS IS A LIFE THREATENING CONDITION THAT PUTS ALL DRIVERS AND NEARBY CARS ETC. AT RISK. COMPLANT SHOULD READ:WHILE DRIVING THE CARBON MONOXIDE ALARM ACTIVATED DUE THE CARBON MONOXIDE IN THE COACH PRODUCED BY THE REFRIGERATOR. THE DEALER INSPECTED THE VEHICLE AND COULD DUPLICATE THE PROBLEM. TO DATE THE DEALER AND FACTORY HAVE BEEN UNABLE TO FIX THE PROBLEM. CO ENTERS THE COACH WHILE DRIVING AND REFRIGERATOR IS RUNNING ON LP GAS. IF STOPPED FOR NIGHT …

Owner-reported narrative. 200 miles reported. Look up ODI 10019150 at NHTSA ↗

THIS COMPLAINT CALLED IN AS ODI ID NUMBER: 10018202. COMPLAINT "THE ELECTRIC STEPS EXTENDED WHILE THE VEHICLE WAS IN MOTION. THE DEALER REPLACED THE COMPUTER."ADDITIONAL DATA: 1ST EVENT, 2 WEEKS AFTER DELIVERY, MAY 2002. RANDOM OPENING OF THE STEPS WHILE DRIVING IN RENO ON STREET, STEP OUT LIGHT CAME ON AND I HEARD STEP MOVE, I SWERVED JUST IN TIME AVOIDED HITTING RENO POLICEMAN STANDING AT SIDEWALK EDGE. AS PASTED THE STEP MOVED BACK IN. HE WAS SAVED. (LUCKILY) MY WIFE WITNESSED THE EVENT. I SPENT TIME ON COUNTRY COACHS HELP LINE ASKING WHA…

Owner-reported narrative. 200 miles reported. Look up ODI 10019154 at NHTSA ↗

I PURCHASED USED A 40' CLASS A MOTORHOME FROM DEALER IN TUSCON, AZ.. BEFORE PICKING IT UP, I INQUIRED FROM THE SERVICE MANAGER THE DATE OF THE TIRES MANUFACTURE. THE TIRES WERE 8 YEARS OLD. I ASKED THAT HE REPLACE THOSE OLD 12R22.5 TIRES WITH NEW TIRES AT MY EXPENSE. WHEN I PICKED UP THE COACH IN TUSCON FROM THE DEALER, I NOTICED THAT THE TIRES INSTALLED WERE 11R22.5. I QUESTIONED THE SERVICE MANAGER ABOUT THE SIZE AND HE TOLD ME THAT MICHELIN DID NOT MANUFACTURE A 12R22.5 TIRE ANY MORE AND THAT THE 11R22.5 ARE THE SAME WEIGHT RATING(WRONG). …

Owner-reported narrative. Look up ODI 10242006 at NHTSA ↗

Reported: 2001-06-26 (June 26, 2001)

VEHICLE DESCRIPTION: MOTOR HOMES EQUIPPED WITH CUMMINS ISC AND ISL DIESEL ENGINES. THE INTERNAL FRONT BUSHING CAN SPIN, CAUSING DAMAGE TO THE AIR COMPRESSOR, AND POSSIBLY TO THE SPINDLE DRIVE AT THE REAR FACE OF THE AIR COMPRESSOR WHICH IS USED TO PROVIDE POWER TO THE VEHICLE HYDRAULIC PUMP. FAILURE OF THE AIR COMPRESSOR'S SPINDLE DRIVE COULD LEAD TO LOSS OF POWER ASSIST IF THE HYDRAULIC PUMP CEASES TO OPERATE.

Consequence: WITHOUT POWER ASSIST, THE VEHICLE BECOMES VERY DIFFICULT TO TURN AND COULD POSSIBLY RESULT IN A VEHICLE CRASH.

Remedy: CUMMINS WILL NOTIFY COUNTRY COACH CUSTOMERS AND REPLACE THE AIR COMPRESSOR FREE OF CHARGE. OWNER NOTIFICATION BEGAN MARCH 30, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CUMMINS CUSTOMER ASSISTANCE CENTER 1-800-343-7357.

Reported: 2001-11-26 (November 26, 2001)

VEHICLE DESCRIPTION: MOTOR HOMES EQUIPPED WITH ELECTRONIC THROTTLE CONTROL/ACCELERATOR PEDALS SUPPLIED BY WILLIAMS CONTROLS INDUSTRIES. THE WELD ATTACHING THE CLEVIS TO THE PLATE HAS INSUFFICIENT PENETRATION AND COULD ALLOW THE CLEVIS TO SEPARATE FROM THE PLATE.

Consequence: IF THE CLEVIS SEPARATED FROM THE PLATE WHILE THE VEHICLE WAS IN USE, THE VEHICLE WOULD RETURN TO IDLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THESE PEDALS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING DECEMBER 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT COUNTRY COACH AT 1-800-452-8015.

Reported: 2001-11-23 (November 23, 2001)

VEHICLE DESCRIPTION: MOTOR HOMES. THE WINDSHIELD WIPERS EQUIPPED WITH THE SMARTWHEEL OPTION WERE IMPROPERLY GROUNDED. THE IMPROPER GROUND CAUSES THE WIPER MOTORS AND BLADES TO PERIODICALLY STOP WHEN THE MOTOR HOME IS IN TRANSIT AT FREEWAY SPEEDS.

Consequence: FAILURE OF THE WINDSHIELD WIPER MOTORS TO WORK COULD LEAD TO LOSS OF VISIBILITY DURING CRITICAL PERIODS WHEN WIPERS ARE NECESSARY, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL CORRECTLY GROUND THE WINDSHIELD WIPER MOTOR CASE. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT COUNTRY COACH AT 1-800-452-8015.

Reported: 2003-03-26 (March 26, 2003)

ON CERTAIN MOTORHOMES EQUIPPED WITH INTERNATIONAL THERMAL RESEARCH (ITR)HURRICANE HOT WATER HEATERS, THE ELECTRONIC CONTROL BOARD MAY ADVERSELY AFFECT SAFETY FEATURES IN SOME OF THE SYSTEMS PROTECTING AGAINST OVERHEATING AND POTENTIAL FIRE SITUATION.

Consequence: IF THE SAFETY FEATURES DO NOT SHUT DOWN PROPERLY, THE HEATING SYSTEM CAN CONTINUE HEATING, POSSIBLY RESULTING IN A FIRE.

Remedy: THE DEFECTIVE ELECTRONIC CONTROL BOARD WILL BE REPLACED. IN THE MEANTIME, CUSTOMERS SHOULD TURN THE SYSTEM OFF USING THE MASTER ON/OFF SWITCH LOCATED ON THE SIDE OF THE ELECTRONIC CONTROL BOX WHICH IS ADJACENT TO THE HEATER. OWNERS WHO TAKE THEIR MOTORHOMES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT ITR AT 1-800-755-1272 OR COUNTRY COACH AT 1-800-547-8015.

Reported: 2007-02-01 (February 1, 2007)

CERTAIN MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Remedy: COUNTRY COACH WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). A SECONDARY BURNER HOUSING WILL BE INSTALLED FREE OF CHARGE. THE RECALL BEGAN ON MARCH 28, 2007. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR COUNTRY COACH AT 1-800-452-8015.