2021 Chrysler PACIFICA: complaints, problems and recalls

WHEN THE CAR WAS STOPPED AT A STOP SIGN GETTING READY TO MAKE A RIGHT TURN, THE ENGINE TURNED OFF. THOUGH THE CAR WAS ON DRIVE, I WAS UNABLE TO ACCELERATE OR MOVE THE CAR. I HAD TO SHIFT TO PARK, RESTART THE CAR AND WAS THEN ABLE TO DRIVE. THIS HAPPENED ELEVEN DAYS LATER AGAIN, IN EVEN SCARIER CIRCUMSTANCES. THE ENGINE TURNED OFF WHEN I WAS SLOWING DOWN IN PREPARATION TO MERGE INTO A HIGHWAY. THE CAR TURNED OFF AND STOPPED AND I COULD NOT ACCELERATE OR DRIVE, HOLDING UP THE CARS BEHIND ME. AGAIN I HAD TO SHIFT THE CAR TO PARK AND RESTART THE CA…

Owner-reported narrative. 950 miles reported. Look up ODI 11413131 at NHTSA ↗

WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN …

Owner-reported narrative. 400 miles reported. Look up ODI 11414581 at NHTSA ↗

AFTER 2 WEEKS AND LESS THAN 150 MILES, THE ENGINE MISFIRED DURING A SHORT DRIVE TO THE GROCERY STORE. THE DEALER STATES THAT A BEARING IN A LIFTER SEIZED.

Owner-reported narrative. 135 miles reported. Look up ODI 11416164 at NHTSA ↗

Vehicle broke down twice related to the hybrid electrical system. First Incident: vehicle would not start after being parked and turned off; upon attempt to start, vehicle displayed a "Service Electronic Throttle Control" error message in dash. Second Incident: vehicle was in motion on highway at ~65 mph, and suddenly displayed "Service Hybrid Electric System" error message in dash. Vehicle proceeded to enter into turtle mode and began deceleration which is dangerous while on highway. Took vehicle in both times to different dealers. Both de…

Owner-reported narrative. Look up ODI 11418084 at NHTSA ↗

While in EV mode, driving 75 mph on the freeway for at least five minutes, the vehicle suddenly loses power and the accelerator pedal becomes completely unresponsive. My vehicle was slowing down in the carpool lane and I had to carefully find my way to the shoulder to be able to turn the vehicle EV motor back on. There are no warning signs. It is very sudden. This has happened 8 times so far. Dealership service center has inspected and tested the vehicle twice for a few weeks and has not been able to reproduce. My vehicle is available for mor…

Owner-reported narrative. Look up ODI 11418815 at NHTSA ↗

I was stopped at a traffic light for several minutes. I started to feel like we were moving and checked the brakes to make sure they were still fully engaged. When I realized that they were and that I was still rolling, I put the car into park. I did bump the semi in front of me. I’m not sure if the impact or putting the car in park that stopped me. I have had the car for 3 months and never had anything like that happen. We had the car towed to the dealer and called Chrysler to report the problem. An inspector spoke to me and then went…

Owner-reported narrative. Look up ODI 11418844 at NHTSA ↗

My issue matches the issue reported in NHTSA ID Number: 11414581. My own words describing the incident: We have a new 2021 PHEV Limited (purchased May 3, 2021), which has with 977 miles (554.5 electric, 423.1 Hybrid). On May 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park a…

Owner-reported narrative. Look up ODI 11418847 at NHTSA ↗

Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing…

Owner-reported narrative. Look up ODI 11419321 at NHTSA ↗

Reported: 2022-03-24 (March 24, 2022)

Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

Consequence: An unsecured seat increases the risk of injury in a crash.

Remedy: Dealers will inspect and, if necessary, replace the second-row seat cushion frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z22.

Reported: 2023-01-17 (January 17, 2023)

Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

Reported: 2024-06-13 (June 13, 2024)

Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Reported: 2024-10-24 (October 24, 2024)

Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

Consequence: An air bag that does not deploy during a crash increases the risk of injury.

Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

Reported: 2025-12-17 (December 17, 2025)

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Reported: 2025-12-17 (December 17, 2025)

Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.

Reported: 2026-06-04 (June 4, 2026)

Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.

Consequence: A vehicle fire increases the risk of injury.

Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.