2017 Chrysler PACIFICA: complaints, problems and recalls

MY LOCAL DEALER (CONFIRMED BY FCA LLC) HAS TOLD ME THAT WE CANNOT GET THE AUTONOMOUS BRAKING AND LANE ASSIST ON THE PACIFICA TOURING TRIM LEVEL; ONLY ON THE MORE EXPENSIVE TOURING L-PLUS! THESE SHOULD BE OPTIONS ON ALL TRIM LEVELS SO A FAMILY WHO WANTS SAFETY MORE THAN FANCY CAN SPEND THEIR HARD EARNED MONEY ON SAFETY OPTIONS AND NOT BE FORCED TO PAY $7000 MORE FOR FANCY TO BE ABLE TO GET MORE SAFETY!!!! CAN YOU PUT PRESSURE ON THEM TO OFFER THE ALP ADVANCED SAFETY OPTION ON LOWER TRIM LEVELS?

Owner-reported narrative. Look up ODI 10864837 at NHTSA ↗

BACKUP CAMERA ISSUE: WHEN ENTERING OR EXITING GARAGE IN REVERSE DURING DAYLIGHT HOURS (OR ANY AREA WITH A MODERATE CHANGE IN LIGHTING) THE DEFAULT CAMERA VIEW (TOP[360]& REAR) IS DISPLAYED. THE REAR CAMERA DOES NOT ADJUST TO THE LOWER LIGHT CONTRAST AND THE IMAGE DISPLAYED IS ALL BLACK, YOU CANNOT SEE A THING (SEE PICTURE ATTACHED). THIS COULD LEAD TO SOMEONE OR SOMETHING GETTING RUN OVER. A SERIOUS SAFETY ISSUE.

Owner-reported narrative. 500 miles reported. Look up ODI 10883904 at NHTSA ↗

WHEN MOVING FROM VERY LIGHT TO VERY DARK, OR VERY DARK TO VERY LIGHT, THE CAMERAS ON THE CAR TURN BLACK, MAKING IT IMPOSSIBLE TO SEE ANYTHING. THERE COULD BE A PERSON BEHIND YOU AND YOU'D HAVE NO IDEA. INCREDIBLY DANGEROUS.

Owner-reported narrative. 70 miles reported. Look up ODI 10889288 at NHTSA ↗

I TEST DROVE ONE OF THESE VANS AT A DODGE DEALERSHIP IN SACRAMENTO. WHEN I SAT IN THE THIRD ROW MIDDLE SEAT, THE SEATBELT WENT OVER BY NECK RATHER THAN OVER MY CLAVICLE. AS A BOARD-CERTIFIED EMERGENCY PHYSICIAN, I AM WELL AWARE OF THE POTENTIAL RISK TO LIFE THAT THIS POSES, AND IT WAS ONE OF MY REASONS FOR NOT BUYING THE VEHICLE. TO BE CLEAR, I DO NOT OWN THIS VEHICLE NOR WAS I INJURED BY IT. HOWEVER I AM 5'9" TALL AND I THINK ANYONE LESS THAN 6 FEET TALL IS LIKELY TO BE INJURED BY THE SEATBELT SINCE IT WILL NOT FIT THEM CORRECTLY AND THERE IS…

Owner-reported narrative. Look up ODI 10891509 at NHTSA ↗

BACK-UP CAMERA ISSUE - WHEN FIRST STARTING THE CAR, THE REAR VIEW CAMERA REMAINS BLACK (OR VERY FUZZY) ONLY READING "CHECK ENTIRE SURROUNDINGS." I'VE ONLY HAD IT HAPPEN AFTER I FIRST START THE CAR IN THE MORNING, USUALLY WHEN IT'S DARK OUTSIDE. IT'S AS IF IT ISN'T ADJUSTING TO THE LIGHTING OUTSIDE. EITHER WAY, OBVIOUSLY I CAN USE MY MIRRORS, BUT THERE IS A SAFETY ISSUE IN THAT IF IT'S INSTALLED, IT SHOULD WORK PROPERLY.

Owner-reported narrative. Look up ODI 10896321 at NHTSA ↗

I HAVE A 2017 CHRYSLER PACIFICA EQUIPPED WITH A FCW (FRONTAL COLLISION WARNING SYSTEM). I HAVE OWNED AND DRIVEN OTHER CARS WITH THIS SYSTEM THAT HAVE OPERATED WITHOUT ISSUE. THE FCW IN THE PACIFICA HAS THREE SETTINGS THAT CAN BE SELECTED BY THE DRIVER FOR SENSITIVITY. NEAR, MEDIUM AND FAR. I HAVE TRIED ALL SETTINGS WITHOUT ANY DIFFERENCE. THE SYSTEM DOES NOT AUDIBLY WARN THE DRIVER OF A POSSIBLE IMPENDING COLLISION AT ANY SPEED OR DISTANCE UNDER ALMOST ALL DAILY DRIVING SCENARIOS. THIS INCLUDES HEAVY TRAFFIC, CITY AND HIGHWAY, AND SITUATIONS WI…

Owner-reported narrative. Look up ODI 10896595 at NHTSA ↗

MY CONCERN IS WITH CHRYSLER'S FCW SYSTEM. THE SYSTEM DOES NOT WORK AS DESCRIBED IN THEIR OWNER'S MANUAL BOTH IN CITY AND HIGHWAY DRIVING. SPECIFICALLY IT DOES NOT DETECT, NO MATTER THE SELECTABLE SETTINGS, THAT MY VEHICLE IS APPROACHING A CAR AHEAD DANGEROUSLY. THE SYSTEM IS SUPPOSED TO WARN WITH SOUND, DISPLAY, AND BRAKE NUDGE. ACCORDING TO CHRYSLER, THE SYSTEM WILL ONLY WORK AS DESCRIBED IF I AM APPROACHING THE VEHICLE HEAD UNSAFELY WITH MY FOOT STILL PRESSING THE GAS. HOWEVER, EVEN WITH MY FOOT STILL PRESSING THE GAS PEDDLE, THE SYS…

Owner-reported narrative. 300 miles reported. Look up ODI 10897281 at NHTSA ↗

THE POWER SLIDING SIDE DOORS MAKE A TERRIBLE GRINDING NOISE WHEN OPENING & CLOSING. WE'VE OWNED THE VEHICLE 4 DAYS. FIRST THE RIGHT SIDE DOOR STARTED IN THE MORNING, THE SAME DAY IN THE AFTERNOON THE LEFT SIDE DOOR STARTED. THE SERVICE DEALER CHECKED IT AND COMMENTED THAT THE BEARINGS MIGHT HAVE BROKEN IN THE UPPER TRACT. THEY MADE AN APPOINTMENT TO REPAIR. ALSO THE BLUETOOTH WILL NOT CONNECT. IT IS VERY GLITCHY. IT SOMETIMES SEES THE PHONE, BUT IT CAN NOT BE USED AT ALL AND THE PHONE STATES TO 'MAKE SURE NEARBY DEVICE IS ON, CONNECTION WAS…

Owner-reported narrative. 239 miles reported. Look up ODI 10897823 at NHTSA ↗

Reported: 2016-06-30 (June 30, 2016)

Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).

Consequence: If passengers occupying the third-row and/or second-row center seats cannot use a seat belt, there is an increased risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the third-row and, if necessary, second-row center overhead seat belt stow bezel, free of charge. The recall began on July 14, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S42.

Reported: 2017-05-25 (May 25, 2017)

Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

Consequence: The crossed rear brake lines will cause the rear anti-lock brake system to be ineffective, increasing the risk of a crash.

Remedy: Vantage Mobility will notify owners, and dealers will correct the rear brake line attachments, free of charge. The recall began on July 3, 2017. Owners may contact Vantage Mobility customer service at 1-800-488-9082. Vantage Mobility's number for this recall is Pac-20170525.

Reported: 2017-07-28 (July 28, 2017)

Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.

Consequence: A wheel wobble may cause a possible loss of control, increasing the risk of a crash.

Remedy: VMI will notify owners, and dealers will replace the pinion brackets, free of charge. The recall began on August 14, 2017. Owners may contact VMI customer service at 1-800-488-9082. VMI's number for this recall is PAC20170728.

Reported: 2017-08-31 (August 31, 2017)

Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.

Consequence: Inadvertent unlatching of the left outboard seat belt can increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will install a shorter second-row seat belt buckle, free of charge. The recall began October 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T54.

Reported: 2018-01-11 (January 11, 2018)

Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.

Consequence: An engine stall can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will update the engine control software, free of charge. The recall began March 7, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U01.

Reported: 2018-05-17 (May 17, 2018)

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Reported: 2018-06-14 (June 14, 2018)

Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."

Consequence: If the MPR is engaged unintentionally, the vehicle could roll away striking and injuring a bystander or cause a crash.

Remedy: Chrysler will notify owners, and dealers will replace the MPR plug, free of charge. The recall began July 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U50.

Reported: 2018-08-09 (August 9, 2018)

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Consequence: A vehicle stall can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

Reported: 2019-05-09 (May 9, 2019)

Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.

Consequence: A loss of power steering assist or a stall can increase the risk of crash.

Remedy: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.

Reported: 2023-01-17 (January 17, 2023)

Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

Reported: 2025-12-17 (December 17, 2025)

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.