U.S. public vehicle records

2017 Chrysler PACIFICA problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

1,514 owner complaints analyzed

11 distinct recall campaigns

25,000 mi median reported failure mileage

Scope: 2017 model year. Data snapshot: 2026-09-12 (September 12, 2026). 792 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Engine is the most frequently named component, appearing in 521 of 1,514 complaints (34.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Transmission and shifting	315	20.8%
Steering behavior	280	18.5%
Engine operation	265	17.5%
Braking behavior	205	13.5%
Electrical and battery issues	195	12.9%
Fuel system concerns	20	1.3%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Engine

521

Power Train

465

Electrical System

384

Steering

272

Unknown Or Other

213

Vehicle Speed Control

Service Brakes

Fuel/Propulsion System

Engine: 521; Power Train: 465; Electrical System: 384; Steering: 272; Unknown Or Other: 213; Vehicle Speed Control: 88; Service Brakes: 82; Fuel/Propulsion System: 68

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

390

25,000 to 49,999

209

50,000 to 74,999

116

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 390; 25,000 to 49,999: 209; 50,000 to 74,999: 116; 75,000 to 99,999: 39; 100,000 to 149,999: 27; 150,000 and above: 11

Under 25,000 miles has the most reports with usable mileage (390). 722 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2016

2017

144

2018

225

2019

262

2020

110

2021

2022

120

2023

176

2024

127

2025

148

2026

109

2016: 14; 2017: 144; 2018: 225; 2019: 262; 2020: 110; 2021: 79; 2022: 120; 2023: 176; 2024: 127; 2025: 148; 2026: 109

Pattern summary

Engine leads the component reports. Transmission and shifting appears in 315 complaint narratives. Steering behavior appears in 280 complaint narratives. Engine operation appears in 265 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10908259 · 2016-09-20 (September 20, 2016)

I PURCHASED MY NEW VEHICLE AND INSIDE OF 2 MONTHS I HAD TWO MAJOR PROBLEMS. I WENT SHOPPING AND WHEN I ARRIVED AT MY DESTINATION AND TRIED TO PARK THE CAR WOULD NOT SHIFT INTO PARK. NO MATTER HOW LONG I WAITED OR SLOWLY OR QUICKLY I TURNED THE SHIFTING KNOB IT WOULD NOT SHIFT INTO PARK. THE PARKING BREAK WAS ALSO BEHAVING STRANGELY AND WOULD DISENGAGE ON IT'S OWN AS I TRIED TO TROUBLESHOOT THE PROBLEM. I HAD TO KEEP MY FOOT ON THE BREAK PEDAL TO KEEP THE CAR FROM ROLLING AWAY. MY HUSBAND AND I DECIDED TO TRY TURNING THE CAR OFF IN THE HOPE THAT…

Owner-reported narrative. 25 miles reported. Look up ODI 10908259 at NHTSA ↗

Owner report 10968929 · 2017-03-28 (March 28, 2017)

AFTER PLACING THE VEHICLE IN REVERSE AND APPLYING GAS THE VEHICLE WILL START TO REVERSE AS INTENDED. HOWEVER, AFTER MOVING SEVERAL FEET THE TRANSMISSION COMPLETELY FAILS AND THE VEHICLE DOES NOT RESPOND TO ADDED PRESSURE FROM THE GAS PEDAL. IT'S AS IF THE TRANSMISSION SHIFTS TO NEUTRAL ON ITS OWN AND THE ENGINE REVS ITS RPMS WITH NO RESULT. THIS HAS HAPPENED AT LEAST 3 TIMES ON A SLIGHT INCLINE AND THE VEHICLE BEGINS TO ROLL UNCONTROLLABLY. IT CREATES MOMENTS OF CONFUSION FOR THE DRIVER SINCE THEY BELIEVE THEY SHOULD BE MOVING BACKWARDS IN REVE…

Owner-reported narrative. 12,000 miles reported. Look up ODI 10968929 at NHTSA ↗

Owner report 10992144 · 2017-05-30 (May 30, 2017)

WHILE THE CAR WAS IN MOTION AT APPROXIMATELY 20 MPH ON A CITY STREET I LOST ALL POWER AND CAR TURNED OFF, STEERING LOCKED AND WAS ABLE TO COAST HALF OFF THE ROAD. CAR STILL SAID IT WAS ON AND IN DRIVE BUT WAS COMPLETELY OFF. SCREEN SAID "CAR MUST BE IN PARK TO PLACE IN DRIVE". DEALER HAS BEEN UNABLE TO LOCATE ISSUE AND RELEASED CAR TO ME. I FEEL EXTREMELY UNSAFE DRIVING THIS VEHICLE. ..UPDATED 11/06/17 *BF *JS

Owner-reported narrative. 8,000 miles reported. Look up ODI 10992144 at NHTSA ↗

Owner report 10994563 · 2017-06-12 (June 12, 2017)

I WAS DRIVING MY PACIFICA AND MY GRAND DAUGHTER PUSHED THE DRIVER SIDE STOW AND GO BUTTON. THE DRIVER'S SEAT MOVED FORWARD AND CRUSHED ME AGAINST THE STEERING WHEEL. THIS FUNCTION (THE STOW AND GO) SHOULD NOT WORK WHEN THE CAR IS IN MOTION. CHRYSLER SAID THEY COULD NOT FIX THIS UNSAFE SITUATION. GASTONIA CHRYSLER JEEP DODGE RAM SAID THEY CAN NOT FIX THIS DEFECT.

Owner-reported narrative. 21,000 miles reported. Look up ODI 10994563 at NHTSA ↗

Owner report 10992294 · 2017-05-30 (May 30, 2017)

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER AND THE VEHICLE STALLED SEVERAL TIMES AT LOW AND HIGH RATES OF SPEED. THE VEHICLE WAS TAKEN TO FOUR DIFFERENT DEALERS (1. JACK POWELL CHRYSLER DEALER, 2. PERFORMANCE CHRYSLER JEEP DODGE RAM COLUMBUS, 1130 AUTO MALL DR, COLUMBUS, OH 43228, [phone removed], 3. BYERS CHRYSLER JEEP DODGE RAM, 465 S HAMILTON RD, COLUMBUS, OH 43213, [phone removed], AND 4. FAULKNER DODGE RAM, 6643 CARLISLE PIKE, MECHANICSBURG, PA 17050, [phone removed…

Owner-reported narrative. Look up ODI 10992294 at NHTSA ↗

Owner report 10994417 · 2017-06-12 (June 12, 2017)

PURCHASED A BRAND NEW CHRYSLER PACIFICA VEHICLE 3 WKS AGO ON MAY 18 2017. WE HEADED OUT ON VACATION ON THE 20TH OF MAY. MAY 21 WAS THE FIRST INCIDENT ON THE INTERSTATE IN CHICAGO WE STALLED IN THE MIDDLE OF TRAFFIC FOR APPROXIMATELY 10 MINUTES. MAY 27 WE PULLED UP TO A STOPLIGHT AND THE ENGINE STALLED OUT ON US THAT LASTED APPROXIMATELY 3 MINUTES, THE SAME DAY AT A TOLLBOOTH WE STALLED OUT WHICH LASTED ABOUT 25 MINUTES BEFORE THE CAR WOULD START AGAIN WE ENDED UP CALLING FOR A TOWING SERVICE BUT THE CAR WE STARTED AND WE CANCELED THE TOW S…

Owner-reported narrative. 800 miles reported. Look up ODI 10994417 at NHTSA ↗

Owner report 10864837 · 2016-05-13 (May 13, 2016)

MY LOCAL DEALER (CONFIRMED BY FCA LLC) HAS TOLD ME THAT WE CANNOT GET THE AUTONOMOUS BRAKING AND LANE ASSIST ON THE PACIFICA TOURING TRIM LEVEL; ONLY ON THE MORE EXPENSIVE TOURING L-PLUS! THESE SHOULD BE OPTIONS ON ALL TRIM LEVELS SO A FAMILY WHO WANTS SAFETY MORE THAN FANCY CAN SPEND THEIR HARD EARNED MONEY ON SAFETY OPTIONS AND NOT BE FORCED TO PAY $7000 MORE FOR FANCY TO BE ABLE TO GET MORE SAFETY!!!! CAN YOU PUT PRESSURE ON THEM TO OFFER THE ALP ADVANCED SAFETY OPTION ON LOWER TRIM LEVELS?

Owner-reported narrative. Look up ODI 10864837 at NHTSA ↗

Owner report 10897281 · 2016-08-19 (August 19, 2016)

MY CONCERN IS WITH CHRYSLER'S FCW SYSTEM. THE SYSTEM DOES NOT WORK AS DESCRIBED IN THEIR OWNER'S MANUAL BOTH IN CITY AND HIGHWAY DRIVING. SPECIFICALLY IT DOES NOT DETECT, NO MATTER THE SELECTABLE SETTINGS, THAT MY VEHICLE IS APPROACHING A CAR AHEAD DANGEROUSLY. THE SYSTEM IS SUPPOSED TO WARN WITH SOUND, DISPLAY, AND BRAKE NUDGE. ACCORDING TO CHRYSLER, THE SYSTEM WILL ONLY WORK AS DESCRIBED IF I AM APPROACHING THE VEHICLE HEAD UNSAFELY WITH MY FOOT STILL PRESSING THE GAS. HOWEVER, EVEN WITH MY FOOT STILL PRESSING THE GAS PEDDLE, THE SYS…

Owner-reported narrative. 300 miles reported. Look up ODI 10897281 at NHTSA ↗

Owner report 11012221 · 2017-08-01 (August 1, 2017)

CAR SHUT DOWN WHILE IN DRIVE, 5300 CURRENT MILES. I WAS DRIVING IN HEAVY TRAFFIC IN NYC AND CAR SHUT DOWN, EARLIER IN THE DAY I WAS AT A DEALERSHIP IN SAFFORD VA AND THEY PERFORMED SOFTWARE UPDATES BECAUSE THE DAY BEFORE IN FLORIDA WINDOWS OPENED AND CLOSED ON THEIR OWN IN THE FRONT PASSENGER SIDE, CLUSTER PANEL WENT ON AND OFF AND BATTERY LIGHT CAME ON. BATTERY MAINTAINED ITS 14 AMP CHARGE FOR THE NEXT 90 MILES I NEEDED TO REACH AUTOTRAIN IN SANFORD FLORIDA. I IMMIEDIATELY WENT TO SERVICE IN SAFFORD VIRGINIA AND THEY SAID IT WAS AN UP[DATE ISS…

Owner-reported narrative. 5,300 miles reported. Look up ODI 11012221 at NHTSA ↗

Owner report 11040502 · 2017-10-27 (October 27, 2017)

MY WIFE WAS DRIVING THE CAR IN STOP AND GO TRAFFIC ON THE HIGHWAY WHEN IT STALLED OUT. SHE LOST ALL POWER STEERING AND POWER BRAKING. SHE HAD TO STOP THE CAR COMPLETELY AND PUT IT IN PARK BEFORE BEING ABLE TO RESTART. THE PROBLEM KEPT RECURRING AND SHE WAS ONLY ABLE TO GO A SHORT DISTANCE EACH TIME. LUCKILY SHE WAS ABLE TO NURSE THE CAR OFF THE HIGHWAY AND ONTO A SIDE STREET TO PARK IT. I WENT BACK TO THE CAR THE FOLLOWING WEEK AFTER IT WAS PARKED AND HAD THE SAME PROBLEM ONLY IT SEEMED EVEN WORSE. I WOULD START THE CAR, IT WOULD DRIVE ONLY A F…

Owner-reported narrative. 5,000 miles reported. Look up ODI 11040502 at NHTSA ↗

Owner report 11062076 · 2018-01-10 (January 10, 2018)

WHEN TRYING TO FILL MY GAS TANK THE PUMP KEEPS SHUTTING OFF. IT TAKES A LONG TIME TO FILL MY TANK OR TO KNOW WHEN IT IS TRULY FULL. I ASKED THE DEALERSHIP ABOUT IT AND THEY TOLD ME THERE IS A PROBLEM WITH THE VENTING AND THAT I NEED TO TURN THE FUEL NOZZEL 90 DEGREES WHEN PUMPING FUEL. THIS WORKS SOMETIMES BUT I DONXT FIND IT ACCEPTABLE. I SHOULDN'T HAVE PROBLEMS FILLING MY GAS TANK.

Owner-reported narrative. 50 miles reported. Look up ODI 11062076 at NHTSA ↗